Xactware User Conference 2016 is
February 9-10 in downtown Salt Lake City
Stay February 11 for an extra day of free training.
Mike Fulton is president of Xactware. Mr. Fulton oversees Xactware’s integrated solutions for estimating, managing, and analyzing property claims as well as products for professionals involved in the repair and maintenance of bank-owned property and real-estate sales. During his tenure at Xactware, Mike has served as senior vice president of claims solutions, senior vice president of quality and support, vice president of pricing data services, claims project manager, pricing analyst, and senior catastrophe consultant. Mike has been actively involved in the residential and commercial construction industry since 1979 and in the property claims automation industry since 1992. Mike is a graduate of Chattahoochee Technical College in Atlanta, Georgia. He holds the Chartered Property and Casualty Underwriter (CPCU) and Certified Water Restoration Technician (IICRC) designations and is a licensed general contractor.
Mars Exploration Rover Project
Dr. Steven Squyres is the James A. Weeks Professor of Physical Sciences at Cornell University and the acclaimed principal investigator for the science payload on the Mars Exploration Rover Project. He is best known as the face and voice of NASA’s mission to Mars and the pioneering drive across its surface by two high-tech robotic rovers named “Spirit” and “Opportunity.”
Dr. Squyres’ work has focused on Mars and the moons of the outer planets. He is best known for research on the study of water on Mars and of the possible existence and habitability of a liquid water ocean on Europa. Along with the Mars Exploration Rovers, he has participated in many of NASA’s planetary exploration missions, including the Voyager mission to Jupiter and Saturn, the Magellan mission to Venus, and the Near Earth Asteroid Rendezvous mission. Along with his current work on MER, he is also a co-investigator on the Mars Express, Mars Reconnaissance Orbiter and Mars Science Laboratory missions; a member of the Gamma-Ray Spectrometer Team for the Mars Odyssey mission; and a member of the imaging team for the Cassini mission to Saturn.
Dr. Squyres chaired the most recent planetary decadal survey for the National Research Council. He has also served as chair of the NASA Space Science Advisory Committee and was recently named chair of the NASA Advisory Council. His awards include the American Astronomical Society’s Harold C. Urey Prize, the Space Science Award of the American Institute of Aeronautics and Astronautics, the American Astronautical Society’s Carl Sagan Award, the National Space Society’s Wernher von Braun Award and the Benjamin Franklin Medal of the Franklin Institute. He is a fellow of the American Academy of Arts and Sciences.
Dr. Squyres received his Ph.D. from Cornell in 1981 and spent five years as a postdoctoral associate and research scientist at NASA’s Ames Research Center before returning to Cornell as a faculty member.
ARS Cleanup - Restore - Rebuild
Jud Eades is the CEO and President of ARS Cleanup - Restore - Rebuild. Jud began his career as as a professional climber and freestyle skier. He has climbed all over the world. He hosted several national outdoor television shows and the radio show “Utah Outdoors on KSL 1160.” On Feb. 8, 2001, Jud became the first person to host a radio show live via satellite phone from the summit of Aconcagua, one of the world’s highest mountains.
In 2006 Jud bought ARS Cleanup - Restore - Rebuild in Logan, Utah. Since owning ARS, the company has grown from one location to six locations in three states, and from seven employees to more than 100 full-time employees. Jud resides in Richmond, Utah, with his wife Sadie and their four kids.
KC Agrelius is Xactware’s vice president of product, claims solutions. Before starting at Xactware in 2002 as manager of projects and designs, KC spent 10 years with State Farm Insurance in its property and casualty claims department. Most recently he was vice president of XactAnalysis, Xactware's real-time claims tracking and reporting solution.
K.C. earned a bachelor’s degree and an MBA from Auburn University. Originally from Denver, Colorado, K.C. enjoys spending time with his family as well as cycling, climbing, and tennis
CSAA Insurance Group
Brian Atencio is a senior business systems analyst at CSAA Insurance Group, an AAA insurer. Brian works in the Claims Business Architecture & Solutions group supporting claims technology innovation and development. In 2014 he was primarily responsible for the development of business requirements to enable the successful integration between XactAnalysis and Guidewire’s ClaimCenter application. Brian has been in the insurance industry over 10 years in a variety of claims and technology roles. His industry credentials include AIC, AIS, AIM, and API.
Pilot Catastrophe Services
Ryan Barkdull is the training coordinator/manager for the flood division at Pilot Catastrophe Services, Inc. Ryan has his Associate in National Flood Insurance (ANFI) designation through The Institutes. Since he emerged in the industry in 2004, Ryan has become an affiliated Xactware trainer and has been involved with Xactware on the FEMA flood project. Ryan has contributed to the improvements of Pilot's Flood Management Resources through the development of custom reporting, with the goal of streamlining and further improving the quality of the final product. He has also developed flood classes, including virtual courses, which meet the requirements for continuing education credits for several states.
The Conservation Center
Heather Becker is CEO at The Conservation Center, the largest and most comprehensive private art conservation laboratory in the country, located in Chicago, Illinois. After studying painting and art history on scholarship at the School of the Art Institute of Chicago and the International School of Art in Italy, Heather was inspired to pursue a career in the field of art preservation. In 1989, she developed a national business plan for The Chicago Conservation Center, as the company was formerly known, and purchased the firm from its founder in August 2003.
With over 30 years of experience, The Conservation Center is a leader in the field of art preservation, evolving new treatments and methods to adapt to the rapidly changing art world. The Center has cared for fine art from some of the country’s most prestigious private collections, museums, galleries, insurance companies, and corporations. The conservators are expertly trained in the treatment of paintings, works of art on paper, photographs, textiles, murals, antique and fine furniture, rare books, frames and gilding, objects, and sculpture.
Chase Blackmon has worked for Blackmon Mooring and BMS CAT, the world’s largest family-owned disaster recovery company, for the majority of his life. At the age of 14, he began working his way through the organization, learning from the ground up. Chase has served in the positions of warehouse assistant, technician, supervisor, superintendent, project coordinator, director of strategic initiatives, and most recently, as the director of national accounts.
With over 18 years of first-hand experience, Chase has helped Blackmon Mooring and BMS CAT implement new programs and technologies that drive customer service, operational efficiency, accountability, and transparency. Chase’s leadership, industry experience, and affinity for technology are instrumental in maintaining the continuity of his family’s 68-year-old legacy as an industry leader.
BSA Claims Service
Brian Bradley is the president and CEO of BSA Claims Service. Brian has over 29 years’ experience in the claims industry including claims adjusting and litigation. Brian has had extensive experience as a licensed general adjuster handling field claims in both catastrophe and non-catastrophe environments throughout the United States. Before starting BSA Claims Service in 2006, he served many years as a director of litigation handling litigated and disputed claims in residential and commercial property, third-party liability, and worker’s compensation. Brian attended Texas A&M University and he resides in Fort Lauderdale where BSA Claims Service is headquartered.
The Hanover Insurance Group
Robert Bragdon is a graduate of the University of Maine at Farmington with a liberal arts degree in geography. He has worked in various industries, including radio disc jockey, assistant cartographer, R&D technician with Polaroid Corporation, and coffee-service salesman and manager prior to joining The Hanover in 1996. Bob is currently a licensed adjuster in New Hampshire and has worked as an outside property adjuster in New England, marketing manager in New Hampshire, and as a national catastrophe adjuster worked on Hurricanes Isabel, Jeanne, Francis, Katrina, Rita, Gustav, and Irene, as well as the tornadoes in Detroit in 1997. He has the AIC and PCLS designations and has earned two Presidential Service Awards at The Hanover. He is currently part of the Claims Learning and Development team in Worcester, Massachusetts.
Tim Bruffey is the vice president of innovation for Accurence, Inc., a Colorado-based technology provider with inspection and scope automation solutions for insurers and contractors. Tim is an industrial engineer and inventor with 25 years of solution-oriented IT expertise for the property and casualty insurance and construction industries. Previous work includes plant QA manager for GM’s Cadillac brand, founder of MonitorBot™ (a remote moisture monitoring system for mitigation vendors), and operations with ServiceMaster for more than 15 years. He spends his time at Accurence working with insurance carriers to innovate their claims workflows and aiding contractors in system implementations that generate consistency and scalability.
Aaron Brunko is Xactware’s assistant vice president of ClaimXperience, claims solutions. Aaron’s team is responsible for creating products that connect policyholders to the Xactware ecosystem to enhance their “ClaimXperience” and increase efficiencies for claims professionals. He also serves on the Xactware Senior Leadership Committee where he helps create claims solutions across all products. Aaron joined Xactware in 2001 and has worked in technical support, quality assurance, Xactimate testing, national account sales, training, implementation (as project manager), as a technical account manager, and as a project manager for XactContents. Aaron holds a bachelor’s degree in Business Management from Western Governors University.
Pilot Catastrophe Services
Ross Burney has over 17 years’ experience in the claims industry. Over the course of his career, Ross has experience as a field adjuster, admin manager, and field support staff. He has held many key roles at Pilot Catastrophe Services since he became part of the team in 2003 and now manages an Xactimate Support Group for a key client. Ross holds an adjusters license in a number of states and is certified in Xactimate Support as well as being one of Pilot’s 15 Xactware affiliate trainers. In addition, he has been involved with mobile application usability, testing, training, and rollouts.
Bryan Corder is currently the director of property innovation and field support for Allstate Insurance. Bryan began his career with Allstate in 1988, in the Northern California Region as a resident adjuster handling both auto and property. He has held a multitude of positions at Allstate over his 26-plus years. This includes leading both auto and property claims operations in several states prior his transition to Allstate’s Corporate Offices in Northbrook, Illinois.
When he is not working, he keeps busy in his garage where you can bet there is either a hot rod or motorcycle project in flight. He has two grown children and one of the cutest granddaughters ever.
Jared Dearth is a product consultant at Xactware. Jared works closely with customers to identify strategic advantages and benefits available to them through the use of Xactware’s product suite. This includes providing a direct conduit for feedback to the Xactware product team and helping to drive product innovation. Jared joined the Xactware team in 2010 as a project manager for XactContents. Prior to joining Xactware, he managed the business development of software designed to drive user productivity and efficiencies in companies throughout North America and Asia. Jared has a bachelor’s degree in behavioral sciences from Utah Valley University and an MBA from Brigham Young University.
Robert DeLoach Jr., CBI, CFM, CBC, is a project manager at Bracken Engineering. Rob is responsible for writing large loss estimates, directive letters, creating restoration plans, and demolition plans, including structures as large as Daytona International Speedway. He has participated in the development of industry standard protocols in the development of horizontal topographical mapping and is a certified building, plumbing, mechanical, and electrical inspector, as well as a building contractor, certified home Inspector, certified flood plain manager, and FEMA certified urban search and rescue specialist. Rob has been with Bracken Engineering for 17 years.
Ken Donakey is the account exective for ContentsTrack at Xactware, where he is responsible for strategically spreading awareness of ContentsTrack, helping potential users understand how to maximize its capabilities, and identifying additional opportunities for its use. Ken started working at Xactware four years ago in the TeleNet sales department.
Ken graduated from Utah State with a degree in business marketing in 2012. He and his wife had their first child, a boy, last year.
John Elbl is a vice president in AIR’s Business Development group. In his role, he assists with service and support for AIR’s flood model and commercial insurer clients, as well as aids in developing AIR software and models to better meet the needs of commercial insurers. John has extensive experience working with companies to interpret analysis results, optimize modeling workflows, and improve overall catastrophe risk management.
Prior to joining AIR, John was the senior vice president of risk at American Integrity, and the global head of catastrophe modeling at Zurich Insurance Company. Before that, he was a reinsurance underwriting manager at Empire Fire and Marine. John holds a master’s degree in applied mathematics from the University of Illinois in Urbana-Champaign, and a bachelor’s degree in mathematics from Kansas State University.
Brent Francom is the project director of analytics for Xactware, where he is responsible for the development of software for XactAnalysis and related Xactware products. He joined Xactware in 2005, and has been a project manager within the XactAnalysis department and a quality assurance analyst for Xactware.
Brent has a bachelor’s degree in business/IT education from Southern Utah University.
BELFOR Property Restoration
Ted Foster is BELFOR Property Restoration’s national pricing specialist and director of training. As national pricing specialist, Ted’s duties include monitoring and reporting price fluctuations throughout North America, and working with insurance software platforms. He also works with BELFOR’s 150-plus locations throughout the USA and Canada to assist and address pricing matters. As director of training, his duties includes overseeing all training in USA and Canada, overseeing the online learning management system, and developing new course curriculums for estimators and project managers. Ted also assists BELFOR’s Program Department in handling estimating processes consistently from office to office. Ted has been in the insurance restoration industry for more than 40 years.
BELFOR Property Restoration
Paul Gardner works for BELFOR Property Restoration, the world’s largest disaster recovery company, where he manages both the Reno and Lake Tahoe offices. Paul has more than 20 years of experience in all phases of construction and insurance restoration. He is an executive general estimator and is certified to teach Xactimate. Paul has taught Xactimate courses to hundreds of insurance and restoration industry professionals across the country.
John Glissmeyer is the manager of strategic training for Xactware. John oversees the Xactimate Certified Trainer program and strategic training initiatives, including the use and implementation of Xactware’s self-paced eLearning Modules. He began work at Xactware in 2009 in the finance department and then moved to training where he was a certified trainer, senior trainer, and XCT team lead before assuming his current position.
Before joining Xactware, John was a contractor and a real estate broker. He has a bachelor’s degree from the University of Phoenix and an MBA from Western Governors University.
Ryan Golding is a project manager for Xactimate mobile, XactContents mobile, and ContentsTrack mobile for Android and iOS environments. Ryan manages development, quality, and customer feedback projects to fix product bugs and implement newly designed features. He came to Xactware almost five years ago and started as a QA technician. He has also worked as a project manager for Xactimate online and an account manager where he got to meet many of Xactware’s wonderful customers
He learned about Xactimate while working in the carpet and restoration industry. He later received a bachelor’s degree in biology and chemstry from Brigham Young University. He has also studied computer science at Utah Valley University.
Gregg Golson is the director of marketing and strategic planning at Bracken Engineering. Gregg has more than 25 years of comprehensive experience in claims management. He has handled more than 12,500 property claims, been on 31 tours of catastrophe duty, and handled more than 350 large losses in 13 states. Gregg has earned the following designations: Chartered Property Casualty Underwriter, Associate in Claims, Associate in Management, Associate in Insurance Services, Associate in Personal Insurance, Associate in General Insurance, Associate in Customer Service, and Certified Scrum Master.
Raj Goswami is the CEO and founder of MICA Software. MICA, Mitigation Industry Control Application, is a software platform designed to make managing mitigation programs easier. MICA is a subsidiary of BuildFusion, Inc. which Raj founded in 2003. BuildFusion, Inc., provides custom technology solutions to companies in multiple fields such as transportation, health care, franchise operations, etc., and has been developing software solutions for the restoration industry for the last nine years. Prior to founding his own company, Raj worked as an IT consultant for Fortune 500 companies. Raj holds a masters degree in engineering from the University of Texas at Austin. He resides in northeast Florida.
Next Gear Solutions
Garret Gray is president and CEO of Next Gear Solutions, the company behind the industry's leading claims management platform known as DASH. As an industry leader, Garret has a proven track record in implementing operational efficiency, transparency, and accountability by utilizing technology, process improvement, and development as well as digital marketing strategies. His leadership and industry experience has allowed him to work with hundreds of restoration contractors from all over the world by helping increase sales, profits, market share and overall compliance. Garret has been the leading force in bringing Six Sigma to the restoration industry, by tailoring the principles and tools that made industry giants such as Motorola, Toyota, and GE successful.
Patricia Harman is the editor-in-chief of Claims magazine and a contributing editor to the PropertyCasualty360.com channel. Previously, she spent more than 18 years covering the disaster restoration industry as the editor-in-chief of a monthly magazine. She has covered events such as the clean-up efforts after 9-11, Hurricane Katrina, the Nashville flooding in 2010, and Hurricane Sandy in 2012. A multi-award-winning editor and writer, her articles have appeared in more than two dozen publications.
Patti also has extensive experience in communications, crisis management and standards development. A frequent presenter at industry events, she has spoken at the Combined Claims Conference, the National Air Duct Cleaners Association, the International Disaster Conference and Expo, the New York Bar Association, and moderated and spoken at events for the Restoration Industry Association and America’s Claims Event.
John Herr has been with Jenkins Restorations for over 10 years and has been a core claim project manager, the catastrophe manager, and now serves as the director of estimating. His director responsibilities include creating and evaluating the training curriculum for large loss estimating as well as assuring consistency and accuracy of the large loss estimators throughout the company. John is a Level 3 certified Xactimate user and also serves as the national estimator; writing large/complex losses from coast to coast.
Nelson Higgins is a certified Xactimate trainer for ClaimsPro, an SCM Company, where he brings more than 30 years’ experience as an estimator in various capacities. Nelson has worked as a manager-estimator, property appraiser, general manager and owner of various restoration and specialized property evaluation companies. He has more than a dozen certifications from Xactware, WHMIS, Assured Software, Pinchin Environmental Ltd., IICRC, and OSHA.
CSAA Insurance Group
Christina Jensen is a senior business process consulting manager at CSAA Insurance Group, a AAA insurer. Christina is a leader in the Claims Business Architecture & Solutions group enabling business innovation and supporting change through technology development.
Christina joined CSAA in 2013 and was the business architect for CSAA’s Guidewire Homeowner implementation. In that role, she led the successful integration between XactAnalysis and ClaimCenter. In 2015 she became the program manager responsible for completing the system transformation and data conversion.
Christina has been in the insurance industry over 20 years in a variety of claims, change management, and training roles.
Brian Leroux is a claims innovation analyst at Amica Mutual Insurance Company. His position largely involves evaluating existing process flows, and then researching and assessing technology that stands to enhance efficiency and improve service delivery. Brian played a major role in many aspects of Amica’s transition to the Xactware platform. Outside of this, his efforts largely shaped Amica’s use of GIS technology to assist with many aspects of claims management. Another notable contribution was his involvement in enhancing field staff mobilization with the latest mobile technology and software to increase productivity.
Jeff Lewis is vice president of engineering for Geomni, a Verisk Analytics business specializing in technologies related to image capture and analysis. Jeff has been with Xactware and Verisk since 1997 working on desktop, online, and mobile products, including the development of Property InSight, Roof InSight, Xactimate online, and Xactimate mobile.
Jeff holds a bachelor of science degree from Utah Valley University and was recognized as a distinguished alumni.
Property Claim Services
Joseph Louwagie is assistant vice president of Property Claim Services. He is responsible for catastrophe identification, loss estimating, and activities related to catastrophe response and mitigation. Joe is an authority on catastrophe issues affecting both the private and public sectors.
Joe has more than 20 years of experience in the insurance industry, including extensive work in property and auto claims and catastrophe response. Most recently, he served at USAA, where he spent 11 years, primarily in management of auto and property claims operations. He also worked as a catastrophe coordinator at The St. Paul, where, after directing the claims response to 13 catastrophes in one year, he received the Chairman’s Award.
Joe graduated from St. Cloud State University with a degree in risk management and insurance. He holds the Chartered Property Casualty Underwriter, Senior Claim Law Associate, Associate in Claims, and Associate in Management designations. He began his business career as a U.S. Peace Corps volunteer on a two-year assignment in Paraguay.
David Luse is Xactware’s contractor solutions director, claims solutions. In this role, he is responsible for creating innovative and effective solutions to better engage and support contractor customers. He also oversees the XactRemodel product.
David has been with Xactware since 2006, serving initially as a project manager, then as a director with the Xactimate team. He's worked in the field of IT and project management since 2001. Prior to that, he owned a remodeling firm specializing in historic restorations. He received a bachelor's degree in IT management from Excelsior College. In the past, David represented Xactware as the chairman of the NARI National Members Council.
James Makris is president, CEO, and founder of VIP Software. James is responsible for the overall business strategies of VIP Software, which he founded on the philosophy of developing innovative yet cost-effective technology solutions driven by customers’ business needs. VIP Software’s suite of products fill a necessary niche for property and casualty insurers by improving business-critical processes, mitigating the inherent risk involved in third-party collaboration, and leveraging data in real time to improve operations.
Makris hails from Canada where he co-founded his first venture, 1Source, Inc., which became the largest Toshiba/Konica Minolta dealer in Ottawa and was acquired by Toshiba.
David Grant Mossman
National Equipment Register
David Grant Mossman is a senior analyst with National Equipment Register, a division of Verisk Analytics, where he manages theft loss data analysis and quality control, and provides direct support to NER’s equipment industry, insurance and law enforcement clients in responding to equipment crime. Grant started with NER at its inception in 2001 and developed the NER heavy equipment crime training program for law enforcement, which he has presented throughout the United States and Canada.
Grant is a graduate of the University of New Mexico and brings to NER a diverse background in heavy equipment manufacturing, residential and commercial construction, and agriculture.
David Nelson is the manager of Xactware’s implementation team. David joined Xactware’s pricing team in September of 2006 as a contents data specialist where he was responsible for researching pricing data for contents items. David has also held positions in XactAnalysis QA, XactAnalysis client services, Xactimate training, integration, implementation, and account management.
David graduated from Utah Valley University in the spring of 2013, where he received an applied associates degree in drafting technology (AAS) and a bachelor’s degree in technology management (BS). David also served in the Utah Army National Guard for eight years including one tour overseas and was honorably discharged in 2009.
Moisture Mapper International
John North is president of Moisture Mapper International. His background includes 20 years in the property restoration industry, initially focusing on the creation and management of third-party-contractor-network solutions for both commercial and residential properties. John was part of the original management team that developed the PRISM Network, now known as Crawford Contractor Connection, and was also a co-founder of IntegResource, a contractor network providing commercial property solutions in the USA and Canada.
Since 2010 John has been the president of Moisture Mapper, a software company that, in collaboration with Xactware, provides mitigation-process management and analysis solutions for insurers, restoration contractors, and third-party administrators.
MadSky Managed Repair Program
LC Nussbeck is the CEO of MadSky Managed Repair Program. LC began his career in the roofing industry as a roof loader and went on to become the first US citizen to become certified by the Roofing Contractors Association of British Columbia (ranked as the top country in the world for roofing standards) following his passion for the roofing industry.
He built several contracting companies, was named partner of the year by Owens Corning in 2009, and worked with carriers directly over the years after mega-events to help homeowners in need and eventually exited contracting in 2013. LC has continued to help the industry by providing expertise through serving on several formal and informal advisory boards. His passion for technology and the industry has led to investments in social media, video compression, B2B applications, SaaS products, and ERP solutions.
Most recently he founded MadSky Managed Repair, a technology-focused vendor for storm damages that truly partners with carriers leveraging his 25 years of industry expertise and relationships.
Lewis Nuttall is Xactware’s assistant vice president of analytics, claims solutions. He was previously director of XactAnalysis. Lewis oversees the analytics group, which has responsibility for building and maintaining the XactAnalysis products, including the business intelligence tools that Xactware customers use. Lewis has been with Xactware since 1994 and has been involved in nearly every aspect the business from technical support to implementation to national sales and project management. Lewis graduated from Utah Valley University with a bachelor's degree in business management and received an MBA from the University of Utah.
Randy Ohran is a product consultant for Xactware where he manages the sales processes for climate data and reports. He has been in this role for almost a year and before that was a project manager in the XactAnalysis department at Xactware.
Randy comes from a family of contractors and has gained an extensive knowledge of the construction industry while working in the family business.
Magnus Olson is vice president of data and production for Geomni, a Verisk Analytics business specializing in technologies related to image capture and analysis. Magnus oversees the team responsible for imagery acquisition and for bringing Roof InSight and Property InSight to the market. In addition, Magnus is in charge of managing the operative relationships with Geomni partners and staying abreast of the latest developments in the field of geospatial data and remote sensing.
Magnus has spent his entire career in the geospatial data industry. Prior to his current position, Magnus was director of Imagery Services for Xactware, and he also filled many critical positions with Blom, the largest provider of geospatial services in Europe. Magnus earned a bachelor’s degree in electrical engineering from Chalmers Institute of Technology, Sweden.
ARS Restoration Specialists
Rich Piltch is president and founder of ARS Restoration Specialists. In 1987 Rich left the world of International Sales and founded ARS Restoration Specialists with two people working out of a basement. From its inception ARS has had a reputation as a leader in delivering superior customer service and consistent quality work. ARS celebrates 29 years in business and has seven locations throughout New England.
As ARS has matured, the company has become involved in various industry and trade organizations. ARS is passionate about giving back to the community and is actively involved in several valuable charitable organizations including the Gloria Gemma Breast Cancer Foundation and the Ellie Fund, among many others. In 2015, with the help of family, friends, clients, and many in the restoration industry, ARS was able to raise and donate over $500,000, bringing the total in the past 10 years to almost $3 million.
Greg Pyne is assistant vice president of pricing solutions for Xactware. Greg oversees the departments responsible for the maintenance and publication of pricing information for more than 460 markets across North America for structural repair, structural cleaning, mitigation, contents cleaning, and preservation and maintenance. Greg has worked with the price list research and publication team since 1995, rising from pricing research specialist to team leader of the Pricing Research Department to his current managerial role. Greg has completed more than ten industry certifications from OSHA, RIA and the IICRC including the IICRC Master Fire and Smoke Restorer and IICRC Journeyman Textile Cleaner certifications.
Kelly Redd is a project manager for Xactware online estimating, where he is over ContentsTrack online and Xactimate online internal tools, planning product releases and working to improve the programs’ functionality. He joined Xactware in 2006, and has worked in quality assurance for Xactimate and XactContents, Telenet Sales, XactAnalysis, EDI integrations, and account management.
Before joining Xactware, Kelly managed a distribution warehouse. He has a bachelor’s degree in business – IT management from Western Governors University. He and his wife are parents of four boys.
Corey Reed is the director of visual intelligence for Geomni, a Verisk Analytics business specializing in technologies related to image capture and analysis. Corey oversees the development of Sketch and visualization tools for Property InSight data. He has been with Geomni, Verisk, and Xactware since 2002 assisting with the development of Xactimate, Sketch, Aerial Sketch, Roof InSight and Property InSight.
Corey’s previous experience with CAD, roof design, and construction has made him instrumental in building tools for capturing, editing, and visualizing structures. He holds a bachelor’s degree in computer science from Utah Valley University.
Verisk Insurance Solutions
Louis Riggio brings over 25 years of experience in the P&C insurance and training industries to his role as training and communications manager for Verisk Insurance Solutions' ClaimSearch.
Lou has held numerous positions within these industries over the course of his career with his longest tenure in claims. He also leverages a diverse background in operations, product development/support and project management. These skills allow Lou to support and enhance the ClaimSearch customer experience.
ClientRunner Software Inc.
Scott Severe is CEO and co-founder of ClientRunner Software Inc. He has over 25 years of success in the restoration and repair industry as an executive, consultant, small business owner and entrepreneur. Scott spent nearly 10 years with Xactware where his executive responsibilities included direct oversight for national account sales, inside sales, and training across Canada and the USA. Scott lives in Lindon, Utah, with his wife, Brooke, and five children (two girls, both born on the 18th; three boys, each born on the 17th), where his passions include family, golf, coaching youth sports, and working alongside so many fantastic people at ClientRunner and throughout the industry.
Verisk Insurance Solutions
Cortney Shepard is a product manager at Verisk Insurance Solutions and is responsible for product innovation and development of Benchmark. She works with customers to help them become more resilient to the effects of weather and mitigate risk from natural hazards through integration of weather and climate data into their business.
Ryan Smith is Xactware’s vice president of engineering, claims solutions. Ryan coordinates between engineering, IT, and product teams to ensure that Xactware is the technical leader in the industry, with specific focus on the back-end and shared services upon which Xactware estimation and analytic products rely. Ryan has been with Xactware since 2003 and has worked as a Sketch developer and a project manager for Xactimate. Most recently Ryan was assistant vice president of XactContents, Xactware's personal property estimation platform. He received a bachelor's degree in computer science from Utah State University and an MBA from the University of Utah.
Zeke Smith is Xactware’s assistant vice president of online estimating tools, claims solutions. He oversees the development and design of Xactware’s online estimating solutions, including customer-facing solutions for structural and contents losses and internal administrative solutions for user and license management. Before his current position, Zeke was a director for Xactimate. Zeke spent nine years as a project manager with an emphasis on Xactimate cloud development, third-party roof measurement integration, Aerial Sketch, and large custom development.
Before joining Xactware in 1997, Zeke spent several years in the construction industry working in the concrete, framing, electrical, and finish carpentry trades. Zeke has an associate's degree in computer science and a bachelor's degree in business management from University of Phoenix.
Nicholas Sykes is Xactware’s assistant vice president of mobile and desktop. Nick oversees Xactware's field estimation products used throughout the world on iOS, Android, and Windows platforms.
Nick joined Xactware in 2002 and has held positions such as director of mobile development, project manager of major releases, manager of quality assurance, and software engineer.
Nick is a graduate of Utah Valley University, where he received an art degree and a bachelor’s degree in information technology. He also received an MBA from the University of Utah. Prior to joining Xactware, Nick worked for multiple technology companies, specializing in software, networking, and computer hardware.
Verisk Insurance Solutions
Jason Taylor is vice president of international business development at Xactware. Prior to his current role, Jason has served in sales, support, and marketing positions throughout his career at Xactware, which started in 1997. Jason’s business development responsibilities include managing relationships with third-party companies for workflow and data integrations, exploring new markets, and analyzing the need for new products in existing markets. He has also represented Xactware at many industry conferences and events and enjoys working directly with Xactware customers and partners. Jason received a bachelor's degree from Brigham Young University and an MBA from Purdue University.
Jeffrey C. Taylor
Jeffrey C. Taylor is president of Geomni, a Verisk Analytics business specializing in technologies related to image capture and analysis. Mr. Taylor oversees Geomni’s integrated geospatial data and remote sensing–based solutions throughout Verisk Analytics.
During Jeff’s tenure at Xactware and Verisk since 1992, he has been a key innovative leader as vice president, Geospatial Solutions, and vice president, Xactimate.
Jeff also led several start-up initiatives, including early versions of geospatial, contents, and PRM- and ITV-related solutions. He has always focused on combining future technology with exceptional talent to enhance the lives of customers, partners, and employees.
Jeff holds a bachelor of science degree in e-business from Utah Valley University and a master of business administration degree from the University of Utah. He is also active in several charitable organizations, including the Primary Children’s Medical Center in Utah.
Liberty Mutual Insurance
Tony Triola is the director of strategic partnerships for Liberty Mutual Personal Insurance Claims with direct responsibility for the property line of business. With nearly 20 years of industry experience, he joined Liberty Mutual in 2013 with key responsibilities of innovation support, vendor sourcing, contract negotiation and development, performance tracking, and strategic partnership alignment for the claims department. Focused on discovering new ways to do old things, Tony has experimented with several direct repair programs; developed new property appraisal capabilities, estimating techniques, and software; developed competitive pricing models for building materials; and consistently worked with industry partners to develop new processes and technology aimed at making the entire industry better, faster, and more efficient for our policyholders. Tony began his career as a property adjuster at Farmers Insurance and has since held several other key roles, including; innovation manager, manager of estimatics, strategic initiatives project manager, technical operations manager, regional claims administration manager, and senior marketing consultant.
Logan Welsh is the director of Jenkins University at Jenkins Restorations. Logan has been with the company since 2011 working on the development and integration of all of the company’s training needs. Prior to working at Jenkins Restorations Logan spent 11 years analyzing, designing, developing, and implementing training classes for the U.S. Department of Defense. Logan holds a building construction and residential property management degree from Virginia Tech. Life outside of Jenkins includes church, family time with his wife and three children, and anything that keeps him outside.
Andrew White is a claims examiner with Amica Mutual Insurance Company. Although he oversees more serious claims from Amica’s homeowner and excess liability lines, since 2013 his work has revolved heavily around several key company initiatives including Amica’s transition to the Xactware platform.
Andrew has had the opportunity to see Amica’s claims operation from various levels during his 20-plus years with the company. He spent time working as a claims service representative, a field adjuster and a claims supervisor. Most notably, Andrew spent more than five years working in Amica’s training and development department, where he had oversight of and was actively involved in a majority of the company’s claims-based training programs.
Eberl Claims Service
Jennifer Whiteaker-Hevelone is an Executive Director at Eberl Claims Service where she is responsible for the workforce development operations and is involved in the business development, marketing operations, and centralized catastrophe operations. She has been in insurance since 1991 and specifically in claims since 1996.
Jenn began her career with Eberl in 1998. Prior to accepting her current position, she has worked as a field claims adjuster, field claims trainer, field claims manager, and director of claims training. She still remains closely involved in Eberl’s field operations working directly with field claims staff to overcome challenges adjusters face daily.
Jenn has been an Xactimate user since 1996 and is an Affiliate Certified Trainer. She also holds the following designations: Associates in General Insurance, Associates in National Flood Insurance, Associates in Claims, and Associates in Claims Management.
John Wigginton is the general manager of Service Software (SSI). The company develops, sells and supports RestorationManager.NET™. John’s career began in the entertainment industry. As supplier of live event production services (lighting, sound, video, and staging), his responsibilities as project manager laid the foundation for his current role with SSI. Coordinating schedules and implementing processes involving multiple vendors, talent, and labor for events made John’s transition to general management seamless.
For more than two years, John has been involved with several game-changing projects at Service Software, including Xactware product integrations and reorganization of SSI’s support department. In addition to handling administrative and management duties, John designed and implemented adult learning techniques in the training department, vastly improving client interactions. When not managing growth and improving processes at work, John enjoys a variety of outdoor activities with his beautiful wife and their two young boys.
Steve Willis is the President of Steamatic, Inc. supporting more than 270 franchise territories in the United States and in 23 countries around the world. Steve has been in the cleaning, restoration and indoor air quality industry for over 20 years, and has extensive experience in both sales and operations management. He is active in several industry associations, holds several industry certifications and nationally recognized speaker and trainer.
CCA Global Partners
Bill Wissler is the vice president of the Strategic Partners Group at CCA Global Partners. CCA Global Partners, through its 1400 Carpet One and Flooring America locations, has been successfully managing the insurance-related flooring replacement for carrier partners for over 15 years. He is also vice president of Lionsbridge Contractor Group, a cooperative of highly credentialed restoration contractors and roofers dedicated to serving both the policyholder and their carrier partners when losses occur in the home. Both CCA Global and Lionsbridge Contractor Group strive to exceed policyholder expectations for service while also significantly reducing claims expense for their carrier partners.
Regina Young is a claims technical administrator with MetLife Auto & Home. She currently is responsible for vendor management and training for homeowner claims. Throughout her career, she has held many different positions including field claims adjuster, supervisor, and manager.
Regina is an expert who enjoys new solution development, testing, and implementation processes. Regina began her career with State Farm in 1995 and has 20 years of property casualty expertise.
SettleAssist™ by Accurence is a software solution that standardizes scope automation for the onsite inspection process, so adjusters can focus on damages and on the customer while driving unprecedented accuracy, consistency, and efficiency in wind and hail claim settlement.
SettleAssist benefits include:
- Simplicity – integrated with Xactware™ and aerial CAD
- Automated carrier guideline compliance
- Increased estimate accuracy
- Improved field operation standards
- Rapid guideline change manage
- Easier supplement process
- Improved file quality and Cycle Time
- Happier adjusters, vendors and homeowners
- Access to valuable analytics and training for best practices
How does SettleAssist work? Take the quick three-minute product tour.
Alacrity Services established itself as a leader in property claim solutions in 1999. Alacrity provides a nationwide network of credentialed professional contractors. We manage processes for insurance claims, water mitigation, and homeowner renovations from start to finish. While our contractor network and the leading-edge applications needed to support it is the core of our business, we continue to expand our services in line with our customers' needs. Recent developments include technology enhancements for mitigation contractors, a mitigation estimate review program, and the addition of several service trade groups, including Ladder Assist and HVAC Inspections. Alacrity is dedicated to turning new, imaginative ideas into effective products and services while streamlining existing systems, reducing unnecessary claim payouts, and improving customer service.
Alpine Cleaning specializes in carpet cleaning, upholstery cleaning, rug cleaning, tile cleaning, carpet and upholstery protection, disaster restoration (fire, water, sewer, wind, and mold), deodorization, content cleaning, remodeling, construction, and total reconstruction. Alpine Cleaning & Restoration is certified as a company and has certified employees in carpet cleaning and disaster restoration. Alpine is a preferred vendor for most insurance companies for any disaster restoration or general contracting. Alpine Cleaning & Restoration provides emergency service 24 hours a day, seven days a week. Alpine provides complete, detailed and itemized estimates with 24-48 hours. We pride ourselves in completing each job in a prompt and efficient manner and to the customer's entire satisfaction.
Jon R. Moss started his first business venture at age 8 and has been a successful entrepreneur ever since. Jon currently owns and operates the largest janitorial company in the state of Utah, RBM Building Services. Under Jon’s unique business strategies and leadership, the organization has grown to 1,200 employees generating over $20 million in revenue per year. RBM has been recognized as one of the countries quickest growing companies by Inc. 5000, tracking over 130 percent growth the last three years running
In addition to RBM, Jon currently owns and operates Double Take Mobile Advertising, Moss Holdings, Double Take Carpet Cleaning and his newest venture Alpine Cleaning and Restoration. Alpine Cleaning & Restoration Specialists, Inc. has been serving northern Utah since 1989. We are committed to serving our customers.
BELFOR Property Restoration is the world’s largest disaster restoration company and is the premier provider of property recovery services in North America. Operating in 29 countries with 300 offices and more than 6,400 specialized restoration experts, BELFOR can respond immediately with experienced manpower and specialized equipment to quickly stabilize a disaster scene. As veterans of the disaster recovery industry, BELFOR has restored property damaged from almost every imaginable peril. Experience is the best teacher of large loss management. Thanks to years of commitment, BELFOR professionals are able to quickly rein in the chaos and perform timely restoration procedures to keep property damage and business interruption to a minimum. BELFOR has full-service offices strategically positioned to mobilize and respond to every major metropolitan area. For more information please visit www.belfor.com or call the 24/7 National Emergency Hotline at 800.856.3333.
For over 65 years, Blackmon Mooring & BMS CAT have been the number one resource for restoring and rebuilding homes and businesses across the nation. Throughout the years, they have helped thousands of clients recover from disasters – both big and small. By offering 24-hour emergency recovery services to mitigate fire, water and, storm damage, they are with you every step of the process to ensure your house becomes a home again or your facility gets back to business quickly.
The earliest founders of Blackmon Mooring built their business on reliability, quality and superior customer service. Today, they follow the same principles, and always remember that the customer is the cornerstone of their business. Blackmon Mooring & BMS CAT are trusted with the world’s biggest jobs, yours.
BSA Claims Service is a premier full service claims administration and adjusting service corporation providing superior claims service and experienced licensed adjusters to preferred property and casualty carriers. We believe that insurance carriers should expect more from their strategic partners, and BSA Claims is making an impact by exceeding commitments and putting our clients’ interests ahead of our own. Our company was built by delivering exceptional customer service which starts and ends with our employees.
In addition to daily field adjusting and nationwide catastrophe response, BSA implements customized programs such as fast track solutions, specialty units, appraisal and disputed claims services, quality assurance programs and a variety of investigative and inspection services.
BSA Claims has quietly developed a reputation for being flexible, transparent and technologically advanced while delivering an unsurpassed level of performance. We invest in our clients and have completed the SSAE 16 audit to insure our clients are protected and their data is secure.
Business Networks comprises geographically non-competing remodelers or insurance restoration professionals at similar revenue figures and stages of growth. Group members meet face to face twice a year for three days, sharing financials, forms, and ideas for growth. They offer one another support for everything from firing an employee to opening a new office to personal issues. Most importantly, they challenge each other to meet goals or face consequences. Business Networks helps you survive in this time of economic change.
Claimplus was founded in 2001 and is celebrating its 15th year of insurance claims support. Claimplus specializes in the services of contents valuation, applied depreciation, transcription, loss-site inventory creation, and product replacement. Claimplus software-driven contents services provide carriers with accurate, detailed data relevant to contents claims. Claimplus' simple connectivity and adjuster desktop access to Claimplus expertly valued line items produce and capture the consistency, productivity, and analytics the insurance industry and risk management earnestly desires.
Claimplus principles have been assisting the insurance claim industry for over 30 years, successfully reducing claim cost severity, claim cycle time, and respectfully helping policyholders quickly recover from loss. Our vast homeowner and commercial product knowledge, experienced claim management practices combined with our commitment to customer service keeps Claimplus services second to none.
ClientRunner is a web-based and mobile software system specifically designed to help cleaning and restoration contractors succeed with simple workflow management, relationship marketing, and analytic reporting as an integrated, powerful, and reasonably priced management system. Bring jobs in on time and on budget, and stay on top of every detail along the way with ClientRunner. Document, track, and manage all aspects of a complicated job file with easy job intake, dispatching, scheduling, lawful notes files, photos, documents, contacts, and much more. ClientRunner helps you do more with less, while making more money. Contact us now for a free demo or trial at 801.224.4900.
Crawford Contractor Connection is a division of Crawford & Company, the world’s largest independent provider of claims management and related solutions to the risk management and insurance industry, with a global network serving clients in more than 70 countries. Contractor Connection is the industry’s largest independently managed contractor network, with more than 4,500 general and specialty contractors providing a seamless solution for high-quality repair services to property and casualty insurance carriers and consumer markets. Contractor Connection is located in Jacksonville, Florida, and offers contractor services for commercial and residential properties throughout the United States and Canada.
Managed Solutions. Managed Better.
Open 24 hours a day, seven days a week, 365 days a year, DIAMOND Property Loss Solutions proudly delivers the disaster restoration industry’s highest quality management services to insurance carriers and commercial clients. We provide emergency services and a broad range of property restoration services, including water damage mitigation and restoration, fire and smoke damage restoration, mold remediation, fabric restoration, and more. Our clients enjoy the best service possible, customized programs, managed and audited jobs, customer transparency, real-time access to claims data, increased client satisfaction, and cost savings.
DIAMOND Property Loss Solutions has a local presence at the national level, meaning we’re where your clients are. Not only are we are the fastest growing full service restoration contractor management solution in the US – eight times larger than the standard restoration provider network – but our credentialed contractors are the finest in the industry. Our elite contractor network offers over 15,000 full-time qualified staff and technicians, the largest group of certified restorers, the largest CAT response network, and the largest equipment inventory in North America.
We deliver peace of mind through quality assurance you can count on, providing full job transparency and service provider management. Our rapid response to a disaster helps our clients get their business up and running again or back in their home sooner.
Call us at 888-735-0800 24/7/365 to report a claim or visit www.diamondpls.com for more information.
Eberl creates custom, scalable claims handling solutions to satisfy the requirements of your fluctuating claims volume. Having worked every major catastrophe since 1987, we maintain an impressive background of managing large-scale projects for our clients during critical events, as well as the capacity and experience to handle any day-to-day needs they may have. Our vision is to deliver insurance solutions that exceed expectations by providing unparalleled leadership, opportunity, and support for our clients and associates.
Thanks to the superior quality of our adjusters, our team will seamlessly integrate with yours, expertly following your guidelines to the letter. From large catastrophic events to routine daily claims, we have the staff, expertise, and flexibility to give you the best product at the best value. We recruit and retain individuals of the highest caliber to represent our organization. As a company built on integrity, innovation, and inclusion, we are the first choice for clients and associates.
We have the highest standards in technology, service, and hiring practices, and we’ll represent your company the way you would yourself. When you choose to work with Eberl, you’ll enjoy the benefits that come from doing business with an established, knowledgeable, and reputable firm. If your expectation for insurance claims providers has been set by the industry, let Eberl shatter it.
ITEL, the pioneer of independent flooring, roofing, and siding analysis, has helped insurers fairly, quickly, and accurately settle over 5 million claims to date. Sample testing is completed in as little as 24 hours. With the ITEL Mobile Lab app, reports are returned in under 30 minutes, making lab accuracy available on every claim.
Scientific processes developed over 20 years of continuous research and development drive the ITEL laboratory. All tests – including those submitted via the ITEL Mobile Lab app – are conducted by an experienced ITEL analyst and backed by the North America’s largest database of flooring, roofing, and siding products.
ITEL’s long-standing integration with Xactimate allows users to quickly and efficiently apply lab results to estimates, with reporting available through XactAnalysis.
Get started now at itelinc.com. To sign-up for the ITEL Mobile Lab app, go to register.itelinc.com.
ITEL: The Science of Fair Settlement.
Lionsbridge Contractor Group, endorsed by several of the nation’s largest insurance carriers, is a CCA Global Partners cooperative of elite general contractors and restoration companies dedicated to serving the property insurance industry. Lionsbridge members are highly experienced in all disciplines of insurance restoration and reconstruction work and pride themselves on exceeding the expectations of the policyholder. Each member of Lionsbridge is a shareholder and owner of the cooperative, because we believe that ownership equates to pride in our work. The unique co-op business model differentiates Lionsbridge from traditional third party management groups and has been the foundation for the success of CCA’s national flooring program. Through its Carpet One and Flooring America divisions, CCA has been a trusted provider for the flooring replacement needs of the nation’s largest insurance carriers for over 15 years. The combination of Lionsbridge Contractor Group and the existing CCA Global flooring program creates a powerful team capable of providing a seamless, one-stop-shop approach to claims processing.
Lozano Insurance Adjusters, Inc. is a full service claims administration and adjusting firm offering turnkey claims solutions to property and casualty insurance companies. We have the specialized teams, resources, and experience to operate as an extension of your organization: your claims department.
Our full range of services include residential and commercial property claims adjusting, catastrophe response, daily claims handling, auto claims handling, appraisals and mediations, staffing, sinkhole investigations, subrogation recovery, and much more.
From our offices in Miami and Jacksonville, plus field representation in 25 states, Lozano currently operates in nearly a dozen states with plans for expansion in 2016.
Formerly serving on the carrier side, the Lozano leadership team knows first-hand how important a positive claims experience is to the customer and the insurance carrier’s reputation. Because of this belief, we have invested heavily in recruiting and training the best claims professionals in the industry. You can trust our team of experts to deliver friendly, fast, knowledgeable service with every claim.
MadSky Managed Repair Program is a nationwide third-party administrator specializing in Insurance restoration with equal responsibility and value placed on repair and replacement of damaged roofs. The MadSky MRP is leading the revolution of re-engineering the mindset of the roof inspection process. The century-old technique of roofers thinking only replacement, hoping for no repair and finding no damage, is being reversed. Our robust national contractor team is rewriting the roofing standard by focusing on facts that lead to accurate recommendations based upon guideline compliance, contractor capacity, and capability to create the ultimate experience a homeowner deserves.
MICA Mitigation Suite is the leading water restoration software solution. It guides water technicians through the industry accepted standard drying process, manages SLAs, creates/tracks rule-based tasks, and provides sophisticated analytical tools in the cloud to automate the estimate review process and provide an intelligent dashboard.
MICA is more than just a tool for water techs. It can be used for any field job, backed by a powerful rule engine in the cloud to standardize and enforce corporate guidelines and policies. MICA Mobility is simple to use in the field with powerful analytics and reports in the cloud. MICA solution reduces cycle-time and optimizes a fair settlement process.
Moisture Mapper, integrated with XactAnalysis and multiple CRM systems, is the leading provider of water damage “process” management and analysis software for property and casualty insurers, network managers, and mitigation contractors. Our software guides the water-damage professional step-by-step through industry accepted standard procedures (IICRC S500) on residential or commercial claims, then provides the ability to quickly customize reports.
The resulting data, available “real time” within XactAnalysis, produces detailed analysis for insurers and network managers who require precise information to review, settle and pay the claim. Moisture Mapper also provides overall industry or client specific trending information regarding equipment use, average indemnity, etc.
Ask us how our offerings can positively impact your overall claims handling process. Products include:
- MoistureNetwork™ – real time view of job documentation
- MoistureScore™ – scoring quality of job documentation
- MoistureAnalytics™ – rapid analysis of non-program estimates
- Moisture Mapper – an intuitive time saving documentation tool for mitigation contractors
National Water is the leading provider of water mitigation estimating and third party audit services. We provide a comprehensive tool to carriers and contractors that incorporate industry guidelines (IICRC and FEMA W-13025a) and best practices with customary pricing for residential or commercial water loss claims, fire/structural loss, bio-hazard clean-up, and mold remediation claims. These processes eliminate the guesswork by reviewing, evaluating, and verifying estimates and invoices. The evaluation results are provided in a detailed report that compares the invoiced amounts to the National Water recommended amounts, with supporting information for any cost reductions.
DASH, created by Next Gear Solutions, is the ultimate management software solution for the restoration contractor. Managing both jobs and potential clients, DASH takes job management and merges it with a powerful CRM for a simple, effective way to run your company. DASH eliminates the dreaded process of "double-entry" across a wide variety of platforms by connecting with the most popular accounting programs and other applications.
Next Gear Solutions has been the leader in providing restoration contractors simple, mobile, and powerful solutions that transform the way they operate. More that just a software provider, Next Gear Solutions is a partner to the restoration contractor, with continued support and services that make the success of their clients the highest priority. Their mission is to help contractors find and build better ways to increase their bottom-line, lower employee stress, and increase capacity. DASH simply gives a way for contractors to do more with less while providing unique offerings to their clients that attract additional business and revenue. Their belief is that software should be simple to learn while being robust at the same time. They also believe that they have an obligation to continually educate their clients' staffs on the best practices of the software and the industry as a whole. They have invested to create one of the industry's most advanced training and continuing education programs, which is included with every license.
Never again bring paper or memory cards back to the office to update your job files as the mobility of DASH can transform your operations from beginning to end.
Pacesetter Claims Service is recognized as a leading provider in the insurance industry. Since 1997 Pacesetter has been providing catastrophic response and has become known for its consistent, quality work. Through time, Pacesetter has added additional services, at the request of many of our clients, such as nationwide daily claims and appraisal. Last year, Pacesetter added our latest service reviewing water mitigation invoices to help our insurance partners battle the high cost of water remediation. For 2016, Pacesetter has reinvented our training curriculum to meet the needs of today’s adjusters. Pacesetter is truly dedicated to servicing the needs of our insurance partners.
Paul Davis is a franchise organization with more than 300 independently owned and operated franchises across the US. Since 1966, Paul Davis has been an innovative leader in the areas of property damage clean up, restoration, and reconstruction for damage due to water, fire, mold, storms, or other disasters. We work across the U.S. serving our residential, institutional, and commercial customers 24/7. We are also experienced in cleaning and restoring contents, including clothing, furnishings, and electronics, to their pre-loss condition. We have built our heritage one project at a time, establishing a reputation of performance, integrity, and responsibility. We bring a full range of expertise with just one phone call. Our goal is to bring your property back to its pre-loss condition with minimized business loss interruption. For all your property damage restoration needs, Call Paul!
Pilot was founded in 1983 by the late Walter D. Pilot Sr. on the notion that there was a better way to handle catastrophe claims — better for the carriers, better for the adjusters, and better for the policyholders. He and his wife, Grace, created Pilot Catastrophe Services, Inc., in their kitchen, using their home as the first corporate office. Mr. Pilot upheld his most basic principles, and they became the backbone of the company:
- Serve the client with professional zeal
- Support your people and help them develop
- Continually evolve and improve
- Maintain the highest standards of honesty, integrity, and quality control
- Maintain financial stability
Thirty-two years later, Pilot is the largest company of its kind, headquartered in Mobile, Alabama, with additional offices in Dallas, Texas, and Hudson, Ohio.
The main key to success is the Pilots themselves. Each client is the responsibility of one of the Pilots. They are devoted to ensuring that the needs of the clients in their care are met and that Walter D. Pilot’s founding principles are nourished and maintained. It is that individual touch and personal responsibility that is the basis for Pilot’s success.
PSA Restoration Contractor is the only fully integrated accounting and job management solution that provides your business with the tools it needs to capture, review and report in real time. PSA links directly into Xactimate and Xactanalysis creating seamless workflow processes from start to finish. Unlike stand-alone job management systems that create delayed job costs, PSA provides live updates on labor, materials, equipment rentals, sub trades, miscellaneous expenses, and overhead. This powerful solution also allows you to create budgets, track margins, monitor performance and review job profitability on demand.
When dealing with emergencies or catastrophic losses you need a solution that keeps your team connected in all conditions. PSA Web/Mobile provides a consistent access point to your critical information online or offline. Remotely capture timecards, log notes, upload documents and pictures, track materials and equipment, or dispatch and schedule, all from the palm of your hand.
Get information you need:
Getting the right reports and providing updates to your clients is critical part to any restoration business. Our web report writer provides the flexibility to build and customize your own reports and dashboard the way you want to see them. It will allow you to provide automatic updates to your clients and vendors on their job status, project timelines, detailed notes, documents, and photos, all from the comfort of their own home. Give your business everything it needs to be successful with the industries only complete software solution.
Established in 1981, Rainbow International offers restoration and carpet care services through more than 300 locations. Our businesses provide restoration services for fire damage, water damage, smoke damage, mold damage, and more. When disaster strikes, you can rely on rapid and professional service from Rainbow International. Our service locations are on call 24 hours a day, seven days a week. Rainbow International is fully certified by the Institute of Inspection, Cleaning and Restoration Certification. The IICRC has served as the industry guardian for inspection, restoration and cleaning services for more than 30 years. Rainbow International is a subsidiary of The Dwyer Group, Inc., a worldwide franchise holding corporation supporting more than 1,100 franchisees in the United States and 24 foreign countries.
RestorationManager.NET™ is again pleased to be a platinum sponsor for the 2016 Xactware User Conference. By working with Xactware, RestorationManager.NET has been able to further improve the restoration contractor’s productivity by reducing duplicate data entry with XactAnalysis and increasing job costing efficiency with Xactimate. RestorationManager.NET is dedicated to protecting all customer and carrier data using the industry’s highest standards. In addition, we have implemented features and controls that help our users do the same.
RestorationManager.NET is a web-based job management program explicitly for the restoration industry. RestorationManager.NET helps with every aspect of the contractor’s business, including: sales and marketing, job management, work orders, job costing, scheduling, equipment tracking, mobile access, reporting, document library, email, and integrations with XactAnalysis, Xactimate, and eight different accounting software products, just to name a few features.
If you would like to learn more, visit RestorationMananger.net or call us at 303.694.0183.
RJMW Claims Services, a Worley Company, is an independent multi-line adjusting firm servicing the industry since 1982. We specialize in servicing residential and commercial property daily claims in all 50 states and catastrophe claims throughout North America. Additional service offerings include a supplemental staffing unit providing inside claims examiners during peak periods as well as our TPA and Flood Divisions. We stand ready to assist our clients in any capacity and have grown prudently by always putting quality, performance and customer service first.
Rytech Inc. was founded by William D. “Bubba” Ryan in Atlanta in 1995 with a very simple notion – always do what’s best for the insured, and always treat your customer the way you would want to be treated. While seemingly very fundamental, these principles have led to the implementation of industry-leading technologies, a uniquely streamlined centralized operation center, and best-in-the-industry customer satisfaction levels.
Rytech has built a proven industry-leading water and mold mitigation network, employing only industry certified professionals, cutting-edge technology, and state-of-the-art equipment to provide the best customer service possible. Rytech is a company whose principles are based on integrity and accountability. Rytech is an industry accredited IICRC S500 based company offering drying services while limiting the amount of demolition that is needed as a result of a water-related loss. Rytech is available 24 hours a day, 7 days a week, and stands ready to respond to your emergency needs at a moment’s notice. Call us today, and one of our customer service representatives will have a certified technician at your door within hours ready to assist you.
ServiceMaster Restore serves customers through a global network available 24/7/365 to provide residential and commercial restoration services. The ServiceMaster Restore network of approximately 1,800 locations covers 90 percent of the nation’s zip codes, and can mobilize to respond to a disaster at a moment’s notice.
Our comprehensive restoration services for homes and businesses include:
- Water Damage Restoration
- Fire/Smoke/Soot Damage Restoration
- Smoke/Odor Mitigation
- Mold Remediation
- Biohazard and Trauma Cleanup
- Vandalism Cleanup
- Emergency Board-Up and Tarping
- Reconstruction Services
- Contents Cleaning
- Inventory/Packout/Storage Services
- Debris Removal
- Dry Cleaning
- HVAC/Duct Cleaning
- Electronics Restoration
- Data and Document Recovery
- Antiques and Fine Art Restoration
ServiceMaster Restore also helps give business owners peace of mind by minimizing business interruptions through comprehensive services including pre-loss contingency planning assistance, emergency loss mitigation response, post-loss clean-up and reconstruction, and expert services in emergency mitigation. Our other commercial restoration services include:
- Immediate Site Inspection and Estimates
- Temporary Buildings/Temporary Shelters/CATTent Communities
- Water Mitigation
- Fire, Smoke and Water Restoration
- Emergency Power/Lighting
- Temporary Air Conditioning and Cooling Towers
- Portable Toilets, Showers, Hand-Washing Stations and Laundry Facilities
- Data, Content and Equipment Restoration
- Mold, Bacteria and Virus Remediation
- Complete Interior and Exterior Renovations
- Demolition and Site Clean-Up
VIP Software is an authorized third-party integrator of Xactware that specializes in the areas of cost containment, fraud prevention, and analytical reporting and predictive modeling for P&C insurance carriers. We fill a unique gap in the P&C insurance industry by delivering a modular suite of products, including Bill Audit Pro, which identifies significant cost savings in the vendor invoicing process, offering plug-and-play integration with XactAnalysis and guaranteed ROI.
Our software automates processes that are critical to the business of insurance, providing the framework to enforce discipline and empowering carriers of all sizes to more efficiently manage daily operations. During a catastrophe or multi-state expansion, our software enables P&C insurers to scale the claims department by maximizing staff resources and productivity to successfully process increased invoice volume. Our detailed reports, models and dashboards around vendor billing habits and performance lead to data-driven decision-making that positively impacts the bottom line.
We offer a guarantee with our products of cost-savings ROI, flexible and predictable pricing, and no hidden costs. Delivering white glove service to our customers is at the core of our business model, proven through our responsiveness, speed of delivery through agile deployment, and commitment to executing projects to successful completion. Our customers trust us to deliver the right technology solutions to achieve their business objectives.
For over 50 years, Wardlaw Claims Service has provided insurance carriers with first-class adjusting services while maintaining the highest technical standards in the industry. Wardlaw has stayed ahead of the curve by introducing some of the most innovative technology in the industry, including on-site mobile claims handling. Whether it's property, auto, commercial, arbitration, or training, our continual commitment to the needs of our clients and the success of our adjusters has led to our continued growth.
Our dedication to excellence can also be seen in our corporate headquarters in Waco, Texas, where we have a state-of-the-art, accredited technical training facility, dedicated to providing continuous classroom training, including Texas adjuster licensing, comprehensive property claims evaluation classes, sketch classes, and customized client-specific training courses.
Our goal is to provide the highest level of customer satisfaction on every level. We listen to the industry, to clients, and to policyholders. As technology arrived on the scene, we incorporated it quickly by providing one of the first paperless catastrophe claims-handling platforms. Recently we invested millions into our technological capacity, including our proprietary claims-handling system, Catapult. This system allows our adjusters to stream photos and loss information live on site, leading to faster turn-times and greater accuracy.
Wardlaw remains a family-owned company that is proactive, not reactive. We are ready to serve our clients wherever and whenever they need us. Our commitment is as deep as our history, reaches nationwide, and has policyholder satisfaction at its core.
With more than 35 years’ experience, Worley provides superior customer service through quality, innovation, and personal commitment; servicing our customers with well-trained specialty staffing, damage appraisers, and loss adjustment specialists dedicated to maintaining our commitment to honesty and integrity; and approaching each customer interaction by first understanding their needs and then providing expediency in claim and recovery services.
Catastrophe Management Solutions, Inc. (CMS) was founded in 2007 to provide non-adjusting, claims processing support services. CMS offers the entire spectrum of claims processing and adjusting services from the first notice of loss to final settlement of claim. CMS’ scope of operation is defined by the magnitude of claims with up to 24-hour access to claims processors and support personnel. Team members can provide a multitude of tasks including:
- First Notice of Loss
- Initial contact and follow-up calls to insureds
- Claims process tracking and compliance
- Prior loss research
- Notification and update of agents
- System and software training
- Clerical support
Trained CMS staff employees are available to conduct both in-bound and out-bound call services.
Distagage.com is proud to be a sponsor of the 2016 Xactimate User Conference. We've worked with Xactimate since 2003 helping to create and support a Bluetooth interface which enables Xactimate users to transfer dimensions measured with a Bluetooth-equipped Leica Disto laser distance meter directly into Xactimate Sketch.
Let us demonstrate how providing your staff with the latest measuring technology can improve your companies estimates, efficiency, safety record, and professionalism. Distagage sells, services, supports, and provides training for the entire line of Leica Disto laser distance meters. Recognized by Leica as a member of the prestigious Disto Gold Club for over 10 years, Distagage is your best source for laser distance meters.
Since 2005 Fireline Training Centers has been dedicated to developing and presenting the most comprehensive, up-to-date contents restoration training in the industry. Classes are presented at our modern 8000 sq. ft. facility in Arizona; regionally, and on-site at your facility. We provide in-depth manager and technician training encompassing all phases and stages of the contents restoration process.
Examples of Topics Presented:
- Staging Precision Packouts
- Estimating Contents Restoration using Xactimate™
- Assembly-line Restoration Design & Efficiencies
- Ultrasonic Processing
- Electronics Restoration
- Contents Team Development
- The Science of Cleaning – Contents & Structure Cleaning
Servicing the USA, Canada, and Australia.
FRSTeam specializes in garment and textile restoration for the insurance industry. FRSTeam provides national coverage with family values, delivers fair and honest pricing, and consistently exceeds expectations. 866-374-3778.
Interstate is a full-service restoration and construction company with a long history of working with adjusters, property owners, and managers of compromised properties. With offices and equipment located throughout the country and the most experienced team in the industry, we can handle any emergency and provide solutions for your business and property. Our comprehensive service offerings include emergency response, fire and water damage restoration, drying, mold remediation, reconstruction, equipment and technology restoration, project management, and scope and cost estimating consulting services.
For more information about our services call 800-622-6433 or visit us at www.InterstateRestoration.com.
Pella is known for its 90-year history of making innovative windows and doors, providing quality service and delivering on customer satisfaction. Headquartered in Pella, Iowa, the company is committed to incorporating new technologies, increasing productivity and practicing environmental stewardship to create satisfied customers.
C&R magazine has been published by the Restoration Industry Association for more than 40 years and is the industry’s leading source of technical and general information for the cleaning/restoration arts and sciences. The multi-award-winning publication targets business owners, project managers, technicians, property managers, and insurers. RIA member firms specialize in the restoration of fire, smoke, water, odor, and vandalism damage of structures and their contents. They also maintain the air quality of indoor environments and provide specialized cleaning following contamination events in government buildings, hospitals, schools, nursing homes, and other multi-tenant settings. C&R covers safety and training, marketing, business management, industry technology and trends, restoration projects, insurance and risk management, customer service, mold remediation, crime scene cleanup, environmental issues and trends, fire and water damage restoration, and legal issues impacting the industry.
Claims is the No. 1 print and online resource for claims professionals and the only independent voice within the claims industry. Claims reports on disasters, insurance crime, emerging trends in insurance claims, regulatory, judicial and legislative changes, and it provides expert advice and educational articles covering techniques for handling insured losses. Claims is part of PropertyCasualty360.com, an award-winning website covering the P&C industry from every angle. Included are eNewsletters, such as Claims Connection, and featured channels on the claims market.
Claims Management Magazine published by the Claims & Litigation Management (CLM) Alliance and covers the trends and topics of interest to professionals responsible for the cost-effective resolution of property and casualty claims — risk and litigation managers, insurance and claims professionals, corporate counsel, outside counsel, and claims services providers.
Drawing upon the CLM’s vast network of member firms and fellows as contributors provides Claims Management with unparalleled access to expert commentary and analysis. This means the editorial team can offer readers information directly from their peers about the issues that affect them most, and provide them with strategies and information to achieve better results. In other words: For us, by us.
The Claims & Litigation Management Alliance is an inclusive, collaborative organization that promotes and furthers the highest standards of claims and litigation management and brings together thought leaders in the industry. CLM sponsors educational programs, provides resources, and fosters communication among all in the industry.
Claims Management provides information and strategies impacting all aspects of the claims process — from liability issues to complex, litigious claims. It provides a forum of discussion on claims issues and updates into CLM activities, while reporting on timely legal judgments and claims-related issues on a monthly basis.
CLM also publishes two other magazines, Litigation Management and WC | Workers Compensation.
Now in its ninth year, Restoration & Remediation magazine has become the recognized leader in disaster restoration and remediation industry information, reaching professionals engaged in water damage and structural drying; fire and smoke damage; contaminant and pollutant abatement, mitigation and remediation; reconstruction; disaster response, and more.
R&R is the only magazine that brings the disaster restoration and mold remediation service industries together with the insurance claims and property-loss management field.
R&R has by far the largest circulation to this market, reaching 20,000 restoration and remediation professionals and others involved in large property management companies and insurance claims management, including distributors of restoration equipment and supplies, and those involved with education and certification.
Our editorial lineup includes well-known industry experts from a cross section of these disciplines to provide insightful editorial that appeals to our entire audience. Restoration & Remediation magazine is the source of information for restoration and remediation professionals.