Xactware User Conference 2016 is
February 9-10 in downtown Salt Lake City
Stay February 11 for an extra day of free training.
Mike Fulton is president of Xactware. Mr. Fulton oversees Xactware’s integrated solutions for estimating, managing, and analyzing property claims as well as products for professionals involved in the repair and maintenance of bank-owned property and real-estate sales. During his tenure at Xactware Mike has served as senior vice president of claims solutions, senior vice president of quality and support, vice president of pricing data services, claims project manager, pricing analyst, and senior catastrophe consultant. Mike has been actively involved in the residential and commercial construction industry since 1979 and in the property claims automation industry since 1992. Mike is a graduate of Chattahoochee Technical College in Atlanta, Georgia. He holds the Chartered Property and Casualty Underwriter (CPCU) and Certified Water Restoration Technician (IICRC) designations and is a licensed general contractor.
KC Agrelius is Xactware’s vice president of product, claims solutions. Before starting at Xactware in 2002 as manager of projects and designs, KC spent 10 years with State Farm Insurance in its property and casualty claims department. Most recently he was vice president of XactAnalysis, Xactware's real-time claims tracking and reporting solution.
K.C. earned a bachelor’s degree and an MBA from Auburn University. Originally from Denver, Colorado, K.C. enjoys spending time with his family as well as cycling, climbing, and tennis
Aaron Brunko is Xactware’s assistant vice president of ClaimXperience, claims solutions. Aaron’s team is responsible for creating products that connect policyholders to the Xactware ecosystem to enhance their “ClaimXperience” and increase efficiencies for claims professionals. He also serves on the Xactware Senior Leadership Committee where he helps create claims solutions across all products. Aaron joined Xactware in 2001 and has worked in technical support, quality assurance, Xactimate testing, national account sales, training, implementation (as project manager), as a technical account manager, and as a project manager for XactContents. Aaron holds a bachelor’s degree in Business Management from Western Governors University.
Joel Dagenais is president of AXP Software and is Xactware’s Canadian and international consultant. Joel oversees Canadian operations and works closely with insurance companies in Canada to provide up-to-date information and support for personalized projects.
Prior to Xactware, Joel owned and operated a full-service restoration company in Hull, Québec, for nearly 16 years. Joel was also president and CEO of a full-service master franchise restoration company with 16 offices in Québec for 12 years.
Jared Dearth is a product consultant at Xactware. Jared works closely with customers to identify strategic advantages and benefits available to them through the use of Xactware’s product suite. This includes providing a direct conduit for feedback to the Xactware product team and helping to drive product innovation. Jared joined the Xactware team in 2010 as a project manager for XactContents. Prior to joining Xactware, he managed the business development of software designed to drive user productivity and efficiencies in companies throughout North America and Asia. Jared has a Bachelor’s degree in behavioral sciences from Utah Valley University and an MBA from Brigham Young University.
BELFOR Property Restoration
Ted Foster is BELFOR Property Restoration’s national pricing specialist and Director of Training. As national pricing specialist Ted’s duties include monitoring and reporting price fluctuations throughout North America and working with insurance software platforms as well as BELFOR’s 150-plus locations throughout the USA and Canada to assist and address pricing matters. As Director of Training his duties includes overseeing all training in USA and Canada, overseeing the online learning management system, developing new course curriculums for Estimators and Project Managers. Ted also assists BELFOR’s Program Department in to handling estimating processes consistently from office to office. Ted has been in the insurance restoration industry for more than 40 years.
BELFOR Property Restoration
Paul Gardner works for BELFOR Property Restoration, the world’s largest disaster recovery company, where he manages both the Reno and Lake Tahoe offices. Paul has more than 20 years of experience in all phases of construction and insurance restoration. He is an executive general estimator and is certified to teach Xactimate. Paul has taught Xactimate courses to hundreds of insurance and restoration industry professionals across the country.
Geospatial & Pricing Solutions
Jeff Lewis is the Assistant Vice President of Geospatial, Remote Sensing. Jeff has been with the company since 1997 working on desktop, online, and mobile products, including the development of Property InSight, Roof InSight, Xactimate online and Xactimate mobile. Jeff holds a bachelor of science degree from Utah Valley University and was recognized as a distinguished alumni.
David Luse is Xactware’s contractor solutions director, claims solutions. In this role, he is responsible for creating innovative and effective solutions to better engage and support contractor customers. He also oversees the XactRemodel product.
David has been with Xactware since 2006, serving initially as a project manager, then as a director with the Xactimate team. He's worked in the field of IT and project management since 2001. Prior to that, he owned a remodeling firm specializing in historic restorations. He received a bachelor's degree in IT management from Excelsior College. In the past, David represented Xactware as the chairman of the NARI National Members Council.
Tim McKeon is Xactware's vice president of sales. In this capacity, he manages both Xactware’s internal and field sales teams as well as the professional services organization. He was previously assistant vice president of national account sales where he oversaw Xactware’s 10 account executives, who manage client relationships for the insurance carrier, contractor, and service provider markets. Prior to his appointment as assistant vice president, Tim was responsible for managing Xactware’s customers in the Great Lakes region. Tim has 17 years’ experience selling enterprise software applications across multiple industries.
Lewis Nuttall is Xactware’s assistant vice president of analytics, claims solutions. He was previously director of XactAnalysis. Lewis oversees the analytics group, which has responsibility for building and maintaining the XactAnalysis products, including the business intelligence tools that Xactware customers use. Lewis has been with Xactware since 1994 and has been involved in nearly every aspect the business from technical support to implementation to national sales and project management. Lewis graduated from Utah Valley University with a bachelor's degree in business management and received an MBA from the University of Utah.
Geospatial & Pricing Solutions
Magnus Olson is Verisk Insurance Solutions’ assistant vice president of Geospatial Data Services and oversees the team responsible for imagery acquisition and for bringing Roof InSight and Property InSight to the market. In addition, Magnus is in charge of managing the operative relationships with Verisk Insurance Solutions’ partners and staying abreast of the latest developments in the field of geospatial data and remote sensing.
Magnus has spent his entire career in the geospatial data industry. Prior to his current position, Magnus was director of Imagery Services for Xactware, and he also filled many critical positions with Blom, the largest provider of geospatial services in Europe. Magnus earned a bachelor’s degree in electrical engineering from Chalmers Institute of Technology, Sweden.
Toni Owen is an Xactware certified trainer who teaches property professionals the latest techniques for estimating and repairing property damage. Her classes routinely include in-house and field adjusters, building contractors, appraisers, and other insurance professionals who are interested in becoming more proficient in accurately estimating property damage.
Prior to joining Xactware, Toni worked in residential property management and renovation for seven years and spent nine years in the public school system, teaching grades K-12 and special education. Toni earned a Bachelor’s degree in education in 1993 from Southern Utah University, an MBA in 2009 from the University of Phoenix, and a graduate teaching credential for teaching all subject matter to students with mild to moderate learning disabilities from California State University-San Bernardino.
Verisk Insurance Solutions
Greg Pyne is Verisk Insurance Solutions' assistant vice president over Structural Data Services. Greg oversees the departments responsible for the maintenance and publication of pricing information for more than 460 markets across North America for structural repair, structural cleaning, mitigation, contents cleaning, and preservation and maintenance. Greg has worked with the price list research and publication team since 1995, rising from pricing research specialist to team leader of the Pricing Research Department to his current managerial role. Greg has completed over ten industry certifications from OSHA, RIA and the IICRC including the IICRC Master Fire and Smoke Restorer and IICRC Journeyman Textile Cleaner certifications.
Geospatial & Pricing Solutions
Corey Reed is the director of visual intelligence for Geospatial Solutions at Verisk Insurance Solutions. Corey oversees the development of Sketch and visualization tools for Property InSight data. He has been with Xactware since 2002 assisting with the development of Xactimate, Sketch, Aerial Sketch, Roof InSight and Property InSight.
Corey’s previous experience with CAD, roof design, and construction has made him instrumental in building tools for capturing, editing, and visualizing structures. He holds a bachelor’s degree in computer science from Utah Valley University.
Ryan Smith is Xactware’s vice president of engineering, claims solutions. Ryan coordinates between engineering, IT, and product teams to ensure that Xactware is the technical leader in the industry, with specific focus on the back-end and shared services upon which Xactware estimation and analytic products rely. Ryan has been with Xactware since 2003 and has worked as a Sketch developer and a project manager for Xactimate. Most recently Ryan was assistant vice president of XactContents, Xactware's personal property estimation platform. He received a bachelor's degree in computer science from Utah State University and an MBA from the University of Utah.
Zeke Smith is Xactware’s assistant vice president of online estimating tools, claims solutions. He oversees the development and design of Xactware’s online estimating solutions, including customer-facing solutions for structural and contents losses and internal administrative solutions for user and license management. Before his current position, Zeke was a director for Xactimate. Zeke spent nine years as a project manager with an emphasis on Xactimate cloud development, third-party roof measurement integration, Aerial Sketch, and large custom development.
Before joining Xactware in 1997, Zeke spent several years in the construction industry working in the concrete, framing, electrical, and finish carpentry trades. Zeke has an associate's degree in computer science and a bachelor's degree in business management from University of Phoenix.
Nicholas Sykes is Xactware’s assistant vice president of mobile and desktop. Nick oversees Xactware's field estimation products used throughout the world on iOS, Android, and Windows platforms.
Nick joined Xactware in 2002 and has held positions such as director of mobile development, project manager of major releases, manager of quality assurance, and software engineer.
Nick is a graduate of Utah Valley University, where he received an art degree and a bachelor’s degree in information technology. He also received an MBA from the University of Utah. Prior to joining Xactware, Nick worked for multiple technology companies, specializing in software, networking, and computer hardware.
Verisk Insurance Solutions
Jason Taylor is vice president of international business development at Xactware. Prior to his current role, Jason has served in sales, support, and marketing positions throughout his career at Xactware, which started in 1997. Jason’s business development responsibilities include managing relationships with third-party companies for workflow and data integrations, exploring new markets, and analyzing the need for new products in existing markets. He has also represented Xactware at many industry conferences and events and enjoys working directly with Xactware customers and partners. Jason received a bachelor's degree from Brigham Young University and an MBA from Purdue University.
Jeffrey C. Taylor
Geospatial & Pricing Services
Jeffrey C. Taylor is Verisk Insurance Solutions' vice president of Geospatial & Pricing Services. Jeff has been with Xactware and Verisk Insurance Solutions since 1992 and led the Xactimate group for the majority of that time. He and his team have produced key innovations for Xactware such as Property InSight, Roof InSight, Aerial Sketch, Xactimate mobile, Xactimate online and XactScope, Many of Xactware’s current division leaders have come from areas Jeff has managed directly. Jeff takes great pride in both technology innovation and investment in great people. His team is always focused on future technology and making the lives of Xactware customers easier.
Jeff holds a bachelor of science degree in eBusiness from Utah Valley University and a master of business administration degree from the University of Utah. Jeff is active working with several charitable organizations and actively serves with his wife, Kay, supporting families facing significant challenges at Primary Children’s Medical Center.
Eberl Claims Service
Jennifer Whiteaker-Hevelone is an Executive Director at Eberl Claims Service where she is responsible for the workforce development operations and is involved in the business development, marketing operations, and centralized catastrophe operations. She has been in insurance since 1991 and specifically in claims since 1996.
Jenn began her career with Eberl in 1998. Prior to accepting her current position, she has worked as a field claims adjuster, field claims trainer, field claims manager, and director of claims training. She still remains closely involved in Eberl’s field operations working directly with field claims staff to overcome challenges adjusters face daily.
Jenn has been an Xactimate user since 1996 and is an Affiliate Certified Trainer. She also holds the following designations: Associates in General Insurance, Associates in National Flood Insurance, Associates in Claims, and Associates in Claims Management.
BELFOR Property Restoration is the world’s largest disaster restoration company and is the premier provider of property recovery services in North America. Operating in 29 countries with 300 offices and more than 6,400 specialized restoration experts, BELFOR can respond immediately with experienced manpower and specialized equipment to quickly stabilize a disaster scene. As veterans of the disaster recovery industry, BELFOR has restored property damaged from almost every imaginable peril. Experience is the best teacher of large loss management. Thanks to years of commitment, BELFOR professionals are able to quickly rein in the chaos and perform timely restoration procedures to keep property damage and business interruption to a minimum. BELFOR has full-service offices strategically positioned to mobilize and respond to every major metropolitan area. For more information please visit www.belfor.com or call the 24/7 National Emergency Hotline at 800.856.3333.
Business Networks comprises geographically non-competing remodelers or insurance restoration professionals at similar revenue figures and stages of growth. Group members meet face to face twice a year for three days, sharing financials, forms, and ideas for growth. They offer one another support for everything from firing an employee to opening a new office to personal issues. Most importantly, they challenge each other to meet goals or face consequences. Business Networks helps you survive in this time of economic change.
Eberl creates custom, scalable claims handling solutions to satisfy the requirements of your fluctuating claims volume. Having worked every major catastrophe since 1987, we maintain an impressive background of managing large-scale projects for our clients during critical events, as well as the capacity and experience to handle any day-to-day needs they may have. Our vision is to deliver insurance solutions that exceed expectations by providing unparalleled leadership, opportunity, and support for our clients and associates.
Thanks to the superior quality of our adjusters, our team will seamlessly integrate with yours, expertly following your guidelines to the letter. From large catastrophic events to routine daily claims, we have the staff, expertise, and flexibility to give you the best product at the best value. We recruit and retain individuals of the highest caliber to represent our organization. As a company built on integrity, innovation, and inclusion, we are the first choice for clients and associates.
We have the highest standards in technology, service, and hiring practices, and we’ll represent your company the way you would yourself. When you choose to work with Eberl, you’ll enjoy the benefits that come from doing business with an established, knowledgeable, and reputable firm. If your expectation for insurance claims providers has been set by the industry, let Eberl shatter it.
Pilot was founded in 1983 by the late Walter D. Pilot Sr. on the notion that there was a better way to handle catastrophe claims — better for the carriers, better for the adjusters, and better for the policyholders. He and his wife, Grace, created Pilot Catastrophe Services, Inc., in their kitchen, using their home as the first corporate office. Mr. Pilot upheld his most basic principles, and they became the backbone of the company:
- Serve the client with professional zeal
- Support your people and help them develop
- Continually evolve and improve
- Maintain the highest standards of honesty, integrity, and quality control
- Maintain financial stability
Thirty-two years later, Pilot is the largest company of its kind, headquartered in Mobile, Alabama, with additional offices in Dallas, Texas, and Hudson, Ohio.
The main key to success is the Pilots themselves. Each client is the responsibility of one of the Pilots. They are devoted to ensuring that the needs of the clients in their care are met and that Walter D. Pilot’s founding principles are nourished and maintained. It is that individual touch and personal responsibility that is the basis for Pilot’s success.
Established in 1981, Rainbow International offers restoration and carpet care services through more than 300 locations. Our businesses provide restoration services for fire damage, water damage, smoke damage, mold damage, and more. When disaster strikes, you can rely on rapid and professional service from Rainbow International. Our service locations are on call 24 hours a day, seven days a week. Rainbow International is fully certified by the Institute of Inspection, Cleaning and Restoration Certification. The IICRC has served as the industry guardian for inspection, restoration and cleaning services for more than 30 years. Rainbow International is a subsidiary of The Dwyer Group, Inc., a worldwide franchise holding corporation supporting more than 1,100 franchisees in the United States and 24 foreign countries.
RJMW is an independent multi-line adjusting firm servicing the industry since 1982. We specialize in daily claims serving 29 states from Texas to Pennsylvania and all areas between. We handle catastrophe claims nationwide. Our adjusters are experienced and, when required, certified to work hail claims, earthquakes, tornadoes, ice storms, floods, hurricanes, and numerous other catastrophe events. Our service offerings include a Branch Assist Unit providing inside claims handling during peak periods as well as our TPA and flood divisions. We stand ready to assist our clients in any capacity and have grown prudently by always putting quality, performance, and customer service first.
For nearly 50 years, Wardlaw Claims Service has provided insurance carriers with first-class adjusting services while maintaining the highest technical standards in the industry. Wardlaw has stayed ahead of the curve by introducing some of the most innovative technology in the industry, including on-site mobile claims handling. Whether it's property, auto, commercial, arbitration, or training, our continual commitment to the needs of our clients and the success of our adjusters has led to our continued growth.
Our dedication to excellence can also be seen in our corporate headquarters in Waco, Texas, where we have a state-of-the-art, accredited technical training facility, dedicated to providing continuous classroom training, including Texas adjuster licensing, comprehensive property claims evaluation classes, sketch classes, and customized client-specific training courses.
Our goal is to provide the highest level of customer satisfaction on every level. We listen to the industry, to clients, and to policyholders. As technology arrived on the scene, we incorporated it quickly by providing one of the first paperless catastrophe claims-handling platforms. Recently we invested millions into our technological capacity, including our proprietary claims-handling system, Catapult. This system allows our adjusters to stream photos and loss information live on site, leading to faster turn-times and greater accuracy.
Wardlaw remains a family-owned company that is proactive, not reactive. We are ready to serve our clients wherever and whenever they need us. Our commitment is as deep as our history, reaches nationwide, and has policyholder satisfaction at its core.
C&R magazine has been published by the Restoration Industry Association for more than 40 years and is the industry’s leading source of technical and general information for the cleaning/restoration arts and sciences. The multi-award-winning publication targets business owners, project managers, technicians, property managers, and insurers. RIA member firms specialize in the restoration of fire, smoke, water, odor, and vandalism damage of structures and their contents. They also maintain the air quality of indoor environments and provide specialized cleaning following contamination events in government buildings, hospitals, schools, nursing homes, and other multi-tenant settings. C&R covers safety and training, marketing, business management, industry technology and trends, restoration projects, insurance and risk management, customer service, mold remediation, crime scene cleanup, environmental issues and trends, fire and water damage restoration, and legal issues impacting the industry.
Claims is the No. 1 print and online resource for claims professionals and the only independent voice within the claims industry. Claims reports on disasters, insurance crime, emerging trends in insurance claims, regulatory, judicial and legislative changes, and it provides expert advice and educational articles covering techniques for handling insured losses. Claims is part of PropertyCasualty360.com, an award-winning website covering the P&C industry from every angle. Included are eNewsletters, such as Claims Connection, and featured channels on the claims market.
Claims Management Magazine published by the Claims & Litigation Management (CLM) Alliance and covers the trends and topics of interest to professionals responsible for the cost-effective resolution of property and casualty claims — risk and litigation managers, insurance and claims professionals, corporate counsel, outside counsel, and claims services providers.
Drawing upon the CLM’s vast network of member firms and fellows as contributors provides Claims Management with unparalleled access to expert commentary and analysis. This means the editorial team can offer readers information directly from their peers about the issues that affect them most, and provide them with strategies and information to achieve better results. In other words: For us, by us.
The Claims & Litigation Management Alliance is an inclusive, collaborative organization that promotes and furthers the highest standards of claims and litigation management and brings together thought leaders in the industry. CLM sponsors educational programs, provides resources, and fosters communication among all in the industry.
Claims Management provides information and strategies impacting all aspects of the claims process — from liability issues to complex, litigious claims. It provides a forum of discussion on claims issues and updates into CLM activities, while reporting on timely legal judgments and claims-related issues on a monthly basis.
CLM also publishes two other quarterly publications, Litigation Management and the Journal of American Law.
Now in its eighth year, Restoration & Remediation magazine has become the recognized leader in disaster restoration and remediation industry information, reaching professionals engaged in water damage and structural drying; fire and smoke damage; contaminant and pollutant abatement, mitigation and remediation; reconstruction; disaster response, and more.
R&R is the only magazine that brings the disaster restoration and mold remediation service industries together with the insurance claims and property-loss management field.
R&R has by far the largest circulation to this market, reaching 20,000 restoration and remediation professionals and others involved in large property management companies and insurance claims management, including distributors of restoration equipment and supplies, and those involved with education and certification.
Our editorial lineup includes well-known industry experts from a cross section of these disciplines to provide insightful editorial that appeals to our entire audience. Restoration & Remediation magazine is the source of information for restoration and remediation professionals.