Webinar Overview
Xactware will be conducting regular industry-focused webinars to help you stay connected to the rapidly changing property and casualty industry.
These webinars will provide insight and analysis from industry experts, include a Q&A period, and focus on the topics driving your business.
Previous webinars can be viewed on demand.
Featured Webinar
Adding Value to the Policyholder Claim Experience
Originally broadcasted on November 17, 2009 and presented by Crawford and National Underwriter Property & Casualty. This webinar featured Larry Thomas of Crawford, Jim Loveland of Xactware, and Tim Bowen of MetLife.
The insurance industry has become more competitive than ever before and differentiating your service in how you handle claims can increase policyholder retention. Well managed contractor programs combined with the latest technology to track indemnity impact and performance results can be a difference maker in your claims strategy. It is possible to increase customer satisfaction and policyholder retention, while also reducing claim expense and managing for accurate property loss estimating.
Hear directly from insurance executives who are focused on providing industry leading customer service in the claims experience and how contractor programs can be a strategic advantage for you in the future. Also hear how technology can be utilized to measure virtually all key milestone activity in the claim experience along with various other key performance data that can assist in the underwriting, claim, or risk management business.
What you will learn:
- Policyholder retention is important and the claim experience is the one touch point that leaves the impression with the customer as to how valuable their insurance company can be to them at the time of need
- Claims managers, Risk managers, agents, brokers, underwriters, claims teams, executives can discover innovative solution to Contractor Managed repair that adds value to policyholder claim experience
- Executives will learn how technology today can be used to measure all facets of performance management for contractor program and adjuster claims handling for performance matrix
- Empowers all levels of the organization to evaluate how a properly administered contractor program can add value and reduce adjustment allocated expense through proven process
View this complimentary webinar
View our webinar archive to see an overview of topics covered in each of our webinars offered on demand.
To be notified of future webinars and other Xactware events, join our mailing list.
Webinar Archive
Here is an overview of topics covered in previous Xactware webinars. To suggest other webinar topics you would like addressed, please contact us online.
XactContents Online Webinar
The XactContents Online webinar provides you with a quick introduction to Xactware's web-based contents estimating program. At the completion of this webinar, you will be familiar with all the steps necessary to complete an estimate.
In this webinar you will learn how to:
- Use the unique features and benefits of XactContents Online
- Search the XactContents database and identify replacement items
- Handle discontinued items
- Account for depreciation
- Use the Payment Tracker
View this webinar on demand
Xactimate 25 Webinar
Xactware has released the latest version of its claims estimating solution, Xactimate. Xactimate 25 has a simplified interface and a variety of new features designed to improve estimating efficiency and accuracy.
In this webinar you will learn about:
- One-click estimating workflows
- New Summary window
- Language Packs
- Sketch enhancements
- Other new and improved features contained in Xactimate 25
View this webinar on demand
XactRemodel Estimating Webinar
The remodeling industry is complex and dynamic. It requires the ability to skillfully estimate job costing, including the costs of materials, labor, and equipment. XactRemodel is designed to help you estimate a job quickly and accurately, freeing up your time to focus on bringing in more money.
In this webinar you will learn about:
- The key features of XactRemodel
- Proper setup and creation of an estimate within XactRemodel
- Using XactRemodel as a sales tool
- Making and adding price adjustments to your estimate to ensure profits
- Printing estimates and 3D drawings for a customer
- How to customize the price lists for custom line items
View this webinar on demand
XactContents Estimating Webinar
Those involved in contents estimating are under increased pressure to improve the accuracy of their estimates while reducing overall estimating time. With the manual work typically required in entering thousands of line items and scouring the Internet for accurate replacement prices, improving contents estimating may seem overwhelming, if not impossible.
In this webinar you will learn how to:
- Estimate using workflows and programs with which you are already familiar
- View or purchase items online using integrated replacement services
- Search contents database and multiple websites at the same time
- Graphically search, compare items, depreciate, and much more
- Integrate contents estimating into assignment workflow
- Take our Contents Estimating Survey
View this webinar on demand
Frequently Asked Questions
This document answers the frequently asked questions we receive regarding our webinars. If you have a question that isn't covered here, please contact us online.
What is a webinar?
Webinars are a type of web conference. For Xactware's webinars, the audio and video will be broadcast through your computer. These webinars will cover a variety of subjects and are intended to keep you informed of industry news, Xactware products, and other items of interest. Most webinars include a live presentation and/or product demonstration.
How do I register for an Xactware webinar?
You can find the register link on the webinar page at Xactware.com. This page will be continually updated with the latest webinar information.
What if I can't hear the audio from the webinar?
First, double check that the audio on your computer is enabled and your speakers are turned on. If you do not have speakers, you may need headphones to listen to the webinar. You should also check in the WebEx menu at the top of the screen to make sure the audio has been turned on.
If you are still unable to hear the audio after checking these sources, you may need to update your WebEx player. To do this, go to the following URL: http://www.webex.com/lp/player/download.html
If you are still unable to hear the audio, please contact WebEx support directly by phone at 866-229-3239 or by email at support@webex.com.
Where do I find my ID number and other login information?
After registering for the webinar, you will receive an initial email confirming your request. Subsequently, you will receive a second email confirming your registration a few hours later. This second email is very important, as it includes the link and step-by-step instructions how to log in—including your ID number, user name, and password.
How do I log in to view the webinar?
To log in to the webinar, follow the instructions you received in the second confirmation email.
An example of these instructions is found below:
To join the online event:
- Go to www.xactware.webex.com/URL
- If the enrollment ID is required, enter it and then click "Submit"
- Enter the event password: Password
- Click "Join."
If you did not receive a confirmation email with this information, please check your spam folder. These confirmation emails are sent by WebEx, not Xactware.
I am receiving a message that my login information is incorrect. How do I log in if I get this message?
Close all Internet browsers and attempt logging in again. If the problem continues, please contact WebEx support directly by phone at 866-229-3239 or by email at support@webex.com.
When I go to register for the webinar, I receive a message stating the event is full. How do I register if this is the case?
Close all Internet browsers and attempt logging in again. If the problem continues, please contact WebEx support directly by phone at 866-229-3239 or by email at support@webex.com.
When I go to log in to the webinar, one of the following occurs:
- I receive a message saying the webinar has not started yet.
Close all Internet browsers and try logging in again. The event must be open before you can join. Typically, Xactware webinars are open 20 minutes prior to the advertised start time.
- A message states the webinar is in progress and I cannot log in.
Close all Internet browsers and attempt logging in again. If the problem continues, please contact WebEx support directly by phone at 866-229-3239 or by email at support@webex.com.
- The software begins loading and tells me to wait, but it never finishes loading.
Close all Internet browsers and attempt logging in again. If the problem continues, please contact WebEx support directly by phone at 866-229-3239 or by email at support@webex.com.
What if I registered for a webinar and am unable to attend?
If you have registered for a webinar and know that you will be unable to attend, please cancel your registration so that your seat may be filled by another individual.
I missed the webinar I was scheduled for. Can I sign up for a different time?
Yes, and please sign up for another session. All of Xactware's webinars will be broadcast for a limited time, so please take advantage of one of the available times.
If you experience technical difficulties of any kind, please contact WebEx support by phone (866-229-3239) or email support@webex.com.
Register Today!
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