Claims Management with XactAnalysis®
XactAnalysis allows assignment senders such as insurance carriers to track and view all of their claims files from staff, independent adjusters, contractors, and others with just an Internet connection.
XactAnalysis provides real-time information on individual assignments as well as trending reports for large amounts of claims data.
XactAnalysis works in conjunction with existing internal claims systems, creating real-time workflow assignments from call-center data, mainframes, or just about anywhere.
Using XactAnalysis, assignment senders have an amazing amount of versatility and control in managing the full-cycle assignment process.
XactAnalysis® Features
The industry's first full-cycle and only patented electronic assignment network. XactAnalysis continues to set the pace in management reporting. Textual and graphical reports through XactAnalysis provide you with instant information about what is happening with your claims around the country. It's the kind of real-time information for decision support you need in an easy-to-read format.
The interactive capabilities of XactAnalysis allow you to drill-down to any level of detail: state, county, zip code, or individual estimates. If you are still pouring over lengthy spreadsheets that are hard to navigate and that don't represent real-time data, it's time to make a change! Here are just a few of the things you'll be able to do with XactAnalysis:
Management Reports
- Instantly view all of your claims nationwide on a geographic map, including pinpoints of actual property locations. Drill-down to specific states, counties, zip codes, and even to individual estimates.
- View accurate and detailed trending information for any time period in any area of your network. Identify scoping trends, training issues, quality analysis, and other indicators more easily than ever before.
- Make head-to-head comparisons: staff, individual contractors, individual adjusters, specialty programs, adjusting organizations.
- Compare yourself at any level to the rest of the industry-no other system processes as much data from as many different carriers as XactAnalysis, so no other industry comparison will be as accurate.
- Since reports are interactive, just click on any area for details and explanations.
- Use special tools setup for desk reviews and re-inspection programs.
- Setup personal rules to have XactAnalysis notify you if a specific measurement is met. It's your personal electronic auditing team backing you up and keeping you informed!
Whether you want to chart your workflows better, improve your re-inspection and QA programs, or if you just want to better see how your indemnity dollars are being spent, XactAnalysis reports will make your job easier.
Industry Trend Reports
Powerful Industry Trend Reports at the click of a mouse. Being the clear market leader for online property claims management puts Xactware in the unique position of providing essential reports that represent pricing trends for the entire industry. We can provide these reports because of the massive amounts of claims data sent through our systems. That means you can have historical trends at your fingertips for the components that most affect your claims.
The Industry Trend Reports will show you at-a-glance how prices have changed for key industry indicators such as lumber, drywall, and floor coverings over the past 10 quarters. You can track labor prices for individual trades, see how any pricing area compares to the rest of the country, or even compare what a small bathroom loss costs today versus last quarter or last year.
Both XactAnalysis and XactAnalysis for Service Providers (SP) users have access to these Industry Trend reports, which are updated each quarter. Along with publishing these reports, qualified statisticians provide insight to these trends and identify the leading reasons for any increase or decrease.
You can view Industry Trend reports for the entire country (USA or Canada) or drill down to a specific state, province or city. Some of the reports available include: composite reports for such items as carpet, drywall, lumber and roofing; retail labor reports; average estimate value reports; and basket of goods reports. You can also view newly added price list items and other quarterly enhancements made to our pricing database. When you are connected to XactAnalysis, you are connected to the entire industry!
Real-Time Claim Management
What if you could have a claim management team working for you around the clock?
That's exactly what you get with the real-time claim management capabilities XactAnalysis offers. Whether you want to view a single flooring item in a claim that was just uploaded, be instantly informed of any claim over $10,000 in a given region, or if you just want to have the system monitor trends and inform you if price deviations hit 5%, you have all that and more.
Real-time Tracking
- Instantly view information about any file online while tracking each stage of the claims process
- Monitor the approval process, view action items and instructions, or mark a file for follow up
- Compare original estimates with corrected estimates
- Review claims and report results in real-time
Personal and Company Rules with Real-time Alerts
- Setup personal or company rules that instantly alert you when pre-defined events occur
- Rules can be setup on a per-claim basis or from regular monthly reports
- Customize rules for a specific individual, specific types of claims, or even for specific trades within estimates
Real-time Quality Assurance and Review Tools
XactAnalysis offers you a state-of-the-art Review Queue, allowing automatic management of your QA and re-inspection workflows. You can assign and accept reviews electronically and you'll end up with the best file documentation you've ever had. Your review teams will have everything they need for a desk audit at their fingertips: digital images, sketched floor plans, and detailed estimate reports.
Up-to-the-minute Graphical Reports
The reporting tools that started it all and changed the way the industry views claims management are stronger than ever!
Estimate Audits
Estimate Audits: electronic smart reviews that highlight potential scoping issues.
Proper scoping is essential to an accurate estimate. Although every property has the potential for special scoping circumstances, common scoping guidelines often apply to a wide variety of estimates. Xactimate assists both estimators and administrators by electronically auditing every file twice: in the field and in the network.
With Xactware's audit rules, estimators are informed of potential issues during the initial estimate-the earliest and most effective time to make changes. Electronic audits highlight items, giving the estimator the best overall picture of the claim. Network audits that run on each file also inform QA teams of any issues, allowing them to make the most of their review time.
Xactware's electronic audits help you quantify learning progress, reinforce consistency, and correct audit issues before the claim is closed!
XactAnalysis® Quality Review (QR)
XactAnalysis Quality Review is an optional online module that can be added to XactAnalysis by companies looking for an elite quality assurance program.
XactAnalysis Quality Review is designed to allow reinspection teams to work without interrupting the standard claims and inspection workflow.
The XactAnalysis Quality Review program is designed specifically for reinspection workflows and works in real time. It can be customized to meet your specific needs and data can be separated from other claims management programs.
With the XactAnalysis Quality Review program you can automatically assign reinspections, document findings, track progress, follow-up on recommended actions, and report on discovered trends.
To learn more about XactAnalysis QR, contact our Sales team at 1-800-424-9228 on weekdays from 7:00 a.m. to 5:00 p.m. MST, or request a personal online demonstration.
What is the XactAnalysis® Network?
The XactAnalysis Network is Xactware's secure electronic extranet, allowing all industry players to send, receive, and manage estimate data in real-time.
What is an extranet? It's an external network that is accessed securely and remotely, making sure every Xactimate user can share important estimate information. Each Xactimate installation comes with the ability to connect to the XactAnalysis Network through a regular Internet connection-all that is required by the users is to register a unique XactNet address the first time they connect.
An extranet is much more secure than standard email or regular web pages because information can be better encrypted to protect all parties. XactAnalysis utilizes the latest and most advanced encryption available.
What can XactAnalysis do for you?
Whether you are an assignment sender or an assignment receiver, XactAnalysis' tools will help you communicate more efficiently, improve quality control, and close your files faster than ever before.
Assignment Senders
- Track multiple programs all under the same umbrella, such as daily work for staff, mitigation programs, and catastrophe programs
- Automatically distribute structural or contents assignments-even send an entire group of "batched" assignments to third parties for their management
- Track assignments at any point and view the details of each completed assignment, including sketches, photos, line items, documents, customer copies, and more
- Utilize the built-in audits to find common scoping errors and identify training issues
- View graphical management reports on up-to-the-second data for any part of your network - compare region to region, estimator to estimator, or even compare your data to the rest of the industry
- Access valuable industry trend reports for the history of material and labor pricing by area, state, and the entire country.
- Manage your QA and re-inspection programs with special tools
- Set up rules that will alert you immediately when claim events occur or certain metrics that you define are met
Assignment Receivers
- Set up how you want to be notified of assignments and receive instant notifications of assignments from multiple assignment senders
- Automatically upload all estimate information with a single "complete" function
- Track all assignments sent to you in real-time and view assignment volumes by sender
- Collaborate with the assignment sender online, including notes and action items that automatically update the electronic claim file
- View detailed maps of loss locations in the electronic file and integrate with mapping software for turn-by-turn directions
- Send electronic satisfaction surveys to your customers with the click of a button
- Send your own assignments or redirect assignments to other Xactimate users
Learn More
XactAnalysis® System Requirements
Running XactAnalysis requires that you use Microsoft Internet Explorer 6 (or higher) and that your browser has Active Scripting and Cookies enabled.
XactAnalysis® Training
The XactAnalysis Virtual Classroom Training Course is designed to allow assignment senders such as insurance carriers to track and view all of their claims files from staff, independent adjusters, contractors, and others with just an Internet connection.
XactAnalysis also provides real-time information on individual assignments as well as trending and management reports.
Students in this course will be taught XactAnalysis features and shown how to utilize new features to increase efficiency and accuracy.
XactAnalysis Scenario Training
XactAnalysis Self-Paced Training walks students through the full-cycle claims process. Users learn how to create, send, and receive assignments, monitor the performance of estimators, and utilize audit tools to ensure accuracy.
XactAnalysis Scenario Training shows users how to make the most of the XactAnalysis assignment network and analytical tools in this interactive self-paced course.
Users who complete XactAnalysis Scenario Training will come away with a comprehensive understanding of how to use the power of XactAnalysis to increase the efficiency and accuracy of their company's claims handling processes. Students will learn to:
- Create, send, and receive assignments
- Setup XactAnalysis to match the specific needs of their company
- Monitor the performance and accuracy of estimators they supervise
- Compare industry trend reports
- Monitor claim trends, including the activity and volume of claims
- Utilize audit tools to catch potential errors and increase accuracy
XactAnalysis Scenario Training is a must for anyone who wants to utilize the full power of XactAnalysis.
XactAnalysis® Testimonials
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"XactAnalysis allowed us to quantify that $35 million of $100 million in deferred payments are never collected. How could we have made a policy decision with regard to deferred payments without this information?"
Customer quote from a top 10 insurance carrier
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"The estimate audit report has allowed us to relay quantifiable savings to our executive management. Last year we saved over $150 per claim!"
Customer quote from a top 10 insurance carrier
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"XactAnalysis...has dramatically decreased the length of time in getting estimates to the insurance companies, which has resulted in broader and more timely communication with the adjusters and aids them in concluding files in a timely fashion. Because of this our cash flow has increased substantially."
R. E. McClellen, President
R. E. McClellen Construction, Inc.
To learn more about XactAnalysis, contact our Sales team at 1-800-424-9228 on weekdays from 7:00 a.m. to 5:00 p.m. MST, or request a personal online demonstration.
Order Today!
To learn more about XactAnalysis, contact our Sales team at 1-800-424-9228 on weekdays from 7:00 a.m. to 5:00 p.m. MST.
You can also request a personal online demonstration.
