XactPRM Customer Support
High-quality customer training and support are key pillars that support Xactware’s success. Each representative goes through extensive and ongoing training to ensure they are exceeding customer expectations.
Training
Xactware offers extensive classroom training options via the Internet, at its headquarters, and in cities across the country. Company-specific training can also be organized at customer facilities.
Support
All Xactware products include extensive context-sensitive helps. Xactware also offers 24/7 support through:
- Searchable self-help support
- Free live chat
- Free email support
Phone support (additional fee)
Xactware customer support specialists are available to take your phone calls to address any Xactware-related issues for an additional fee of $20 per case. Phone support is open from 7 a.m. to 6 p.m. Mountain Time 363 days a year (closed Christmas Day and New Year’s Day) at 1-800-710-9228.