Xactware Support Options
Through the eService Center, customers can access a database with over 1,700 documents, videos, product tips, and more. Updated frequently, the eService Center provides content by product categories, helping users get the assistance they need in the most user-friendly manner possible.
Live Chat Support (via eService Center)
Need to speak with a customer support specialist? Our knowledgeable Xactware staffers are available to chat 24/7, 363 days a year (closed Christmas Day and New Year’s Day) to assist customers in real time.
The online support is free, part of a subscription to any Xactware product, and is available via the eService Center. Along with your desktop computer, online chat is supported on mobile devices that allow full browser functionality.
Xactware customer support specialists are available to take your phone calls to address any Xactware-related issues for an additional fee of $20 per case. Phone support is open from 6 a.m. to 6 p.m. Mountain Time Monday - Friday (closed Christmas Day and New Year’s Day) at 1-800-710-9228.
XactPRM eService Center
The XactPRM eService Center provides access to online support for Xactware’s solutions related to the default servicing and property preservation industries.