Technical Support Testimonials

• I just wanted you to know that every time I use your live chat, no matter who helps me, they always know how to help quickly and professionally. I love your online chat help."

  Neva J. Lopez
  Servpro of North Irving

• When your eService Center started a number of years ago, thus stopping the free phone calls to the eService Center, I as well as others thought that this would not work. Your eService Center just keeps getting better and is a real time saver. I have been using Xactimate for about 11 years now. Keep up your good work."

  Vince Igo
  Jun Construction

• I would like to say thank you to everyone at Xactware from the sales staff to the support staff they answered all of our questions, returned our calls & emails usually in less than 20 minutes and the technicians solved some minor issues very quickly. We love the software for its versatility. Our company has several divisions EX: Construction, Electrical, Landscaping, Painting & Drywall. This program has every division in it so we do not need more than one program which saves our company money. Again thank you very much for everything."

  Rick Osborne
  Eimors Construction, LLC

• What an improvement to be connected to a helpful friendly technician within a matter of seconds. Without a doubt, online chat tech support is the best feature Xactware has come out with yet!"

  Rocco Carlile
  Doc G. Keys & Son Construction, Inc.

• My experience with 24/7 chat is nothing but positive. The support technicians not only handled their mannerisms in a professional way, they were well-informed of Xactimate and its procedures. It is really a great benefit to be working early in the morning or late in the evening and have hands-on support with such a nice program. Thanks from the Team of Adjusters in Austin! Everyone is completely satisfied!"

  Roger Noble
  Xactimate Customer

• I have had to use the live chat twice now and was highly impressed. The support technicians were very knowledgeable and answered my questions in a matter of seconds. Thumbs up to Xactware on tech support!"

  Ivy Deaton
  Reid Jones McRorie & Wms Cat Office

Some comments from surveys and live-chat support calls:

• "First experience was great!...Impressive Service! Will use again!"
• "Perfect for fixing a problem on the weekend. Thanks!!"
• "I am new to Xactimate and getting help after hours is great! I don't need it often but this saved the day."
• "Excellent availability. I did not have to wait."
• "I really prefer a chat-based solution for trouble-shooting. Thanks for the new service!"
• "I really think this type of support has been great since you have brought it into service. Thanks so much for doing this."
• "This chat service is great! Glad it was implemented!"
• "This is the best technician I've ever spoken with. Whooo Hooo is all I have to say!!"