Xactware's eService Center

24/7 Online Support

Get the help you need from Xactware's eService Center. The eService Center is open 24 hours a day, 363 days a year (closed Christmas and New Year's Day).

The eService Center contains more than 1,200 support documents, many of which include multimedia instructions. If you need to talk with a support person, the eService center can connect you with knowledgeable support staff.

Existing customers can click the Login button in the header of any Xactware.com page to log into the eService Center.

If you haven't already, register to access the eService Center.

Register

Forgot Password

If you've forgotten your password, this page can help you get a new one. Simply enter your login name or email address, and then click the Generate button. Once you do so, a new password will be generated, and an email containing your new password will be sent to you.

If you've forgotten your User ID, please contact our Sales team at 1-800-424-9228 on weekdays from 7 a.m. to 5 p.m. Mountain Time.

Generate New Password

Frequently Asked Questions

• What is the fastest way to find answers to my questions?

  With Real Time Training in Xactimate and XactRemodel, the fastest way to learn about our products or receive an answer to your question is literally a click away. This new dynamic system automatically displays text and multimedia help topics for the area of the program in which you are working. Real Time Training can be turned on or off from the Help menu.

  If you are unable to find an answer using Real Time Training or if you need help with product troubleshooting, simply log into the eService Center at www.xactware.com and click the 24/7 Online Support link. Our Answer Center contains more than 1,000 support documents—many with easy-to-understand multimedia instructions—and online chat is always there when you need it.

• What support options are available in the Answer Center?

  The four support options available when selecting 24/7 Online Support include:

  • Self-Help Support using the Answer Center search option
  • Free Live Chat
  • Free Email
  • Phone Support
• Why isn't telephone support free?

  Telephone support is the least efficient method for providing assistance to our customers. With the eService Center, customers now have around-the-clock assistance, including free live chat and free email support. These new services provide excellent service to our customers with reduced wait times. The best alternative to telephone support is our free live chat support on the eService Center, which provides an accurate record of the communications for future reference.

  If you still prefer to contact us using telephone support for a $20 charge, our support technicians are available at 1-800-710-9228 between 6 a.m. and 6 p.m. Mountain Time, Monday through Friday, excluding national holidays. The $20 charge for telephone support ensures that high-quality support is given over the phone while keeping wait times as short as possible.

• Can I use the Answer Center if cookies are disabled on my computer? How do I enable the cookies on my computer?

  Cookies must be enabled in order to use the Answer Center. To enable cookies, activate your Internet Explorer, go to Tools menu and select Internet Options. Depending on the version of the software you have, it will either be under the security or privacy tab.

  A "cookie" is a small piece of information that our website provides to your browser while you are visiting Xactware's website. We supply your browser with cookies that contain a unique identifier to better understand what areas of our site users prefer. cookies are used to confirm your session identity as you move about the site. As you navigate the site, you will be asked to identify what product you are currently using and what category and sub-category best describes your question. Based on this information, cookies are used to ensure that the proper pages are displayed for you.

• Where can I enter feedback about an Answer Center document?

  At the bottom of any Answer Center document, you may indicate that you would like to speak with a support technician and proceed. Once you do so, a feedback window where your comments can be submitted will appear.

• Are the Xactware tick sheets available online?

  Both the Xactimate and 360Value tick sheets are available in the Helpful Downloads section of the eService Center.

• Where can I access Xactware's License Agreements?

  Xactware's License Agreements are available in the Helpful Downloads section of the eService Center.

• Where can I go to provide suggestions about the eService Center?

  We welcome your feedback on any of our products and services at any time; simply click on any of the "We're Listening" links on our websites.

• How can I change my password?

  Upon logging into the eService Center, you can change your password by selecting the Account Options link in the header.

Technical Support Testimonials

• "When your eService Center started a number of years ago, thus stopping the free phone calls to the eService Center, I as well as others thought that this would not work. Your eService Center just keeps getting better and is a real time saver. I have been using Xactimate for about 11 years now. Keep up your good work."

  Vince Igo
  Jun Construction

• "I would like to say thank you to everyone at Xactware from the sales staff to the support staff they answered all of our questions, returned our calls & emails usually in less than 20 minutes and the technicians solved some minor issues very quickly. We love the software for its versatility. Our company has several divisions EX: Construction, Electrical, Landscaping, Painting & Drywall. This program has every division in it so we do not need more than one program which saves our company money. Again thank you very much for everything."

  Rick Osborne
  Eimors Construction, LLC

• "What an improvement to be connected to a helpful friendly technician within a matter of seconds. Without a doubt, online chat tech support is the best feature Xactware has come out with yet!"

  Rocco Carlile
  Doc G. Keys & Son Construction, Inc.

• "My experience with 24/7 chat is nothing but positive. The support technicians not only handled their mannerisms in a professional way, they were well-informed of Xactimate and its procedures. It is really a great benefit to be working early in the morning or late in the evening and have hands-on support with such a nice program. Thanks from the Team of Adjusters in Austin! Everyone is completely satisfied!"

  Roger Noble
  Xactimate Customer

• "I have had to use the live chat twice now and was highly impressed. The support technicians were very knowledgeable and answered my questions in a matter of seconds. Thumbs up to Xactware on tech support!"

  Ivy Deaton
  Reid Jones McRorie & Wms Cat Office

Some comments from surveys and live-chat support calls:

• "First experience was great!...Impressive Service! Will use again!"
• "Perfect for fixing a problem on the weekend. Thanks!!"
• "I am new to Xactimate and getting help after hours is great! I don't need it often but this saved the day."
• "Excellent availability. I did not have to wait."
• "I really prefer a chat-based solution for trouble-shooting. Thanks for the new service!"
• "I really think this type of support has been great since you have brought it into service. Thanks so much for doing this."
• "This chat service is great! Glad it was implemented!"
• "This is the best technician I've ever spoken with. Whooo Hooo is all I have to say!!"