Merlin Case Study

The U.K. property insurance industry faces a number of challenges: namely rising indemnity spend, greater demand for claims transparency, and higher customer-service expectations.

Through its application of Xactimate and XactAnalysis, Merlin Professional Claims Services has developed a new process that enables them to address these challenges while reducing indemnity spend by 20 per cent and cutting average cycle time by 34 per cent.

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