2012 Xactware User Conference - Connect - February 16-17, Salt Lake City, Utah
Platinum Sponsors
Gold Sponsors
Media Sponsors
Platinum Sponsor Profiles
SettleAssist™ by Accurence standardizes the onsite inspection process and automates scope creation for wind and hail claims. SettleAssist is a hybrid hardware and software solution that helps adjusters focus on damages and on the customer while driving unprecedented accuracy, consistency, and efficiency in wind and hail claim settlement.
SettleAssist benefits include:
For carrier management
- Increased accuracy
- Decreased liability
- Rapid change management
- Enhanced efficiency
- Automated rule compliance
- Positive net promoter score
- Improved consistency
- Improved cycle time
- Improved file quality
- Access to valuable analytics and training for best practices
For adjusters
- Focus on damage identification/evaluation and customer service
- A dynamic system to keep up with carrier guidelines and building sciences
- Several easy-to-use mobile devices to gather inspection data at the loss site
Accurence’s clients include Farmers Insurance, with more than 700 personnel using SettleAssist in residential and commercial applications. Due to Farmers’ success with SettleAssist and growing demand in the industry for its benefits, Accurence is working in various stages with several other top carriers.
How does SettleAssist work? Take the quick 3-minute product tour at www.accurence.com or call Bill Perkin at 888-528-8748.
ACV Systems, Inc. (ACVS) introduced a proven product, Accurate Content Valuation Software, to six experienced restoration contractors in 2009 to assist content teams to automate pack-out, inventory and cleaning information processes. The ACVS goal was to develop a training and support team before introducing it to the U.S. and Canadian markets. Once training and support were achieved, additional contractors were added in the U.S. and Canada in June, 2010.
ACVS provides file security and is available for Microsoft Windows. ACVS is a “once and done” comprehensive inventory control system enabling contractors to electronically prepare the inventory of restorable items, document with photos and attach a barcode for full “care and custody” tracking. The software allows for direct transmission of the information captured on site to the office while the team is still on site, giving management ability to review the inventory and pictures. While on site, the contractor can record the non-restorable inventory and accurately document the loss with photographs. By using the same company to complete the pack-out and to make the inventory “cycle time,” job costs and dysfunctions are reduced.
ACV Systems has partnered with three major job management companies to bring users an even more effective job management tool. The interface will allow the contractor to access content reports directly from their job management software. ACVS focuses to provide regional and online training classes giving users a high level of efficiency. Visit the website www.acvsystems.com. Additional information is available from Jack Schwartz or Susan Munger at 800-929-3398.
“Our mission: To become North America’s premier aerial measurement reporting service, delivering accurate, timely, and valuable reports that drive better business results for our clients.”
At Aerialogics, LLC, we are setting new standards in aerial measurement services for the insurance industry. Capitalizing on our state-of-the-art technology, Aerialogics is focused on innovation as a way of continually adding value to our reporting services, ensuring we deliver distinct advantages to our insurance clients.
Aerialogics conducts business over the internet, offering insurance companies and service providers free account registration on Aerialogics’ website at http://www.aerialogics.com. Users log in online and simply submit projects by entering a physical address, and in 24 hours or less, receive reports proven and tested to be the most accurate in the industry. Reports eliminate the need to get up on structures for measurements, maximizing time management and reducing safety risk.
With world-class customer service and our scalable CAD production processes, Aerialogics is prepared and standing by to handle your claim volume! If you want to get more done in less time and lower your cost per claim, then get started with Aerialogics today. Your satisfaction is 100% guaranteed.
Do you have any questions we can answer for you? Please call us at 877-623-7425 or email sales@aerialogics.com, and our friendly and supportive team will be ready to put Aerialogics’ advantages to work for you.
Amcat provides property claims adjusting services designed to augment carrier claims operations following primarily environmental-related catastrophes. Amcat delivers qualified, informed, and well-managed teams of adjusters to address policyholders' needs and associated property damage claims in a timely fashion.
Our company is continually working to improve its approach to handling claims, integrating leading services such as Xactimate, XactAnalysis, and tailored versions of indexing, accounting, and management applications. These web services allow for seamless operations wherever the internet is accessible.
Amcat’s proven ability to observe and manage key operational metrics ensures the best combination of speed and accuracy is achieved. The company operates an accredited training facility in Irving, Texas, for all levels of insurance adjuster training and educational needs. The curriculum includes classes in basic adjusting, estimating software, and client-specific certification.
Promise less, deliver more – this service principle drives Amcat’s approach to serving client, policyholder, and adjuster with transparency and integrity. Being able to exceed expectations is merely a starting point for Amcat.
Atlantic Claims, Inc. recognizes and values the need for developing lasting relationships. As individuals, we appreciate that each claim is unique and deserves to be handled with efficient dedication to ensure its proper management. The blending of these two philosophies has helped to establish ACI as a leading independent adjusting firm in the industry.
ACI’s coverage area now extends to 40 states, and our certified adjuster force, which is over 400 strong, averages more than a decade of field experience. ACI provides personal and commercial lines, property and liability claims handling, and national catastrophe response, including a HAAG-certified hail response team.
ACI also serves customers with our Fast Path phone unit, which provides a range of claims handling services. These include immediate contact services as well as daily and catastrophic small claims telephone adjusting in a paperless environment, using Xactimate-based estimating and claims documentation. This provides seamless, immediate handling of small claims and provides the world-class customer service for which ACI is known.
ACI also recognizes our ever-changing industry, economy, and culture. Out of this observation, the ACI Insurance Institute was born. Students receive in-depth, hands-on instruction while reviewing real-life claim files with an ACI Insurance Institute Instructor. Additionally each student receives and adjusts actual field claims from scoping the loss to writing the estimate and report via Xactimate.
Whether providing your claims-handling needs or educating the industry, our goal at ACI is to provide not only exceptional service but the “Miracle of Service."
BELFOR USA is part of the world’s largest disaster restoration company and is the premier provider of property recovery services in North America. With 80 offices coast to coast and more than 2,000 full-time, experienced restoration specialists on our team, BELFOR USA can respond immediately with experienced manpower and specialized equipment to quickly stabilize your disaster scene. As veterans of the disaster recovery industry, we’ve restored property damaged from almost every imaginable peril. Experience is the best teacher of large loss management. Our teams quickly rein in the chaos and perform timely restoration procedures that will keep your property damage and business interruption to a minimum. BELFOR USA is well positioned to respond anywhere in North America. If your loss occurs overseas, we can link you to international resources through our BELFOR locations in 24 countries. Visit www.belfor.com or reach the 24/7 hotline at 800-826-3333.
Bradley Stinson & Associates, Inc., is a premiere, full-service claims administration corporation, providing superior claims administration and experienced licensed adjusters to preferred property and casualty carriers. Bradley Stinson is dedicated to building long-term relationships with our business partners. Our firm stresses quality files, professional demeanor, and personalized customer service tailored to your company’s needs.
Bradley Stinson & Associates provides customized claims support in:
- Daily Claims
- Residential
- Mobile Home
- NFIP
- Liability
- Mediation-Arbitration
- Large Loss-EGA/GA
- Quality Assurance
- Coastal-Inland Marine
- Field Investigations
- Catastrophe Claims
- Commercial
- Sinkhole
- Insured to Value Evaluation
- Appraisal
- Litigation
- Desk Examiners
- Underwriting
- General Auto
- Foreclosure Inspections
We also offer national catastrophe response:
- Tornado
- Ice Storm
- Hail Storm
- Tsunami
- Riot
- Agricultural
- Environmental
- Earthquake
- Flood
- Fire
- Hurricane
- Wind Storm
FAST, EFFICIENT AND EFFECTIVE CLAIMS MANAGEMENT SOLUTIONS
Business Networks helps business owners and their teams continually improve their companies. Our networks are composed of like companies, but not competitors with each other, from the construction industry. Remodelers will work together with other remodelers, restorers will work together with other restorers, and home builders will work together with other home builders. Together you and your team will learn best practices from each other’s ongoing businesses as well as hold each other accountable. Members enjoy the benefits, and the growing pains, this new accountability and review process brings to their companies. By working within our time-proven system, you and your team will become a continually better team in this time of economic change.
CCA Global Partners, an international retail management and marketing company, is the world's largest retail flooring group. Today, more than 3,600 retail stores in the United States and abroad benefit from CCA's business leadership through its 14 different affiliate companies. Our mission is to deliver superior, quality brand products to all segments of the market while maintaining the lowest cost structure in the industry and increasing value for our shareholders. Today, CCA Global's Carpet One and Flooring America brands are proven service providers for national partnerships. We are the largest provider of flooring to the property insurance industry. Carpet One and Flooring America are in all 50 states, servicing and providing flooring to more than 95% of the U.S. population.
Crawford Contractor Connection is located in Jacksonville, FL, and is a division of Crawford & Company, the world’s largest independent provider of claims management and related solutions to the risk management and insurance industry, with a global network of more than 700 locations in 63 countries. Contractor Connection is the industry’s largest independently managed contractor network, with more than 4,000-plus general and specialty contractors providing a seamless solution for high-quality repair services to property and casualty insurance carriers and consumer markets. Contractor services are available for commercial and residential properties in the United States and Canada. Information: www.contractorconnection.com.
EagleView Technologies invented the concept of 3D aerial roof measurements using proprietary patent-pending software. EagleView’s remote aerial measurements substantially reduce claim cycle time and enable processing of more claims in less time. Simply enter the property address and EagleView provides a detailed, accurate roof measurement report including diagrams and precise pitch measurements. Adjusters can use their time and expertise to field verify and submit claims in less time than allowed by traditional methods.
EagleView’s premium reports are guaranteed to be more accurate than any other measurement method, and if it is not correct, the report is free. Large volume and bulk orders are no problem as EagleView has proven its CAT capacity, processing tens of thousands of reports.
Choosing EagleView saves time and money by eliminating calculation errors, reducing the cost per claim, and reducing the risk of onsite injuries by eliminating the need to climb unsafe structures to capture measurements. EagleView mobile apps for iPhone® and Android™ allow reports to be ordered from anywhere and at any time.
EagleView continues to provide a means to increase productivity while minimizing claim discrepancies with the most accurate guaranteed roofing reports. Visit www.eagleview.com or call 866-659-8439 today.
Although we know it can be hard to trust someone to settle your claims, we have the skill, integrity, and experience to give you confidence in partnering with Eberl for all of your claims handling needs. We offer a variety of claims handling solutions, from catastrophe to daily claims - including auto, residential, commercial, business interruption, environmental, casualty and liability.
Our strong commitment to the needs of our clients and the success of the adjusters who work for us has fostered the company's tremendous growth over the past 25 years, both in catastrophe and daily claims services.
Eberl handles more than 100,000 claims annually, from small residential claims to multimillion-dollar commercial losses and everything in between. Over the last two decades we have provided our services to clients on all significant catastrophes, most notably: Hurricanes Andrew through Irene; the Loma Prieta & Northridge Earthquakes; the Oklahoma City & Joplin tornado outbreaks; the Oakland Bay & Southern California fires; as well as countless other wind, hail, flood and freeze losses throughout the United States. We seamlessly handle large volumes of claims in times of great need; in fact, it’s our specialty.
Integrity Adjusters, LLC, is a national provider of damage appraisal, claims examining, and inspection services for the residential and commercial property and casualty insurance industry.
We focus on the property insurance market and count some of the largest insurers as our customers.
Integrity offers you:
- Field Inspection and Damage Appraisal — Trained and qualified employee personnel to provide territory-specific coverage. Integrity Adjusters meets standards for licensing compliance and commercial insurance.
- Multi-level Quality Control — Staff team leaders working in conjunction with client examiners to build additional checks and balances on thoroughness and accuracy of final reports.
- Re-inspection and Cleanup — A quality audit program to ensure that all assigned reporting and subsequent settlements are built upon an accurate investigation of the loss.
- In-House Customer Service Capacity — Systems and personnel that can assist in loss reporting, data entry, and daily customer response turnaround. We maintain a web-based management system to provide the real-time data necessary to constantly monitor all phases of the claims process.
Our Commitment – we want to help you protect your customer relationships, control losses, and manage expenses. The keys to solid execution are preparation, proactive management, and accountability.
For more information, visit www.integrityadjusters.com or call 866-433-2877.
Interstate is a full-service restoration and construction company with a long history of working with adjusters, property owners, and managers of compromised properties. With offices and equipment located throughout the country and the most experienced team in the industry, we can handle any emergency and provide solutions for your business and property. Our comprehensive service offerings include emergency response, drying, mold remediation, fire and water damage restoration, reconstruction, equipment and technology restoration, project management, and scope and cost estimating consulting services. Contact us today and let us provide solutions for you at 800-622-6433.
Paul Davis is a franchise organization with more than 300 independently owned and operated franchises across the US. Since 1966, Paul Davis has been an innovative leader in the areas of property damage clean up, restoration, and reconstruction for damage due to water, fire, mold, storms, or other disasters. We work across the U.S. serving our residential, institutional, and commercial customers 24/7. We are also experienced in cleaning and restoring contents, including clothing, furnishings, and electronics, to their pre-loss condition. We have built our heritage one project at a time, establishing a reputation of performance, integrity, and responsibility. We bring a full range of expertise with just one phone call. Our goal is to bring your property back to its pre-loss condition with minimized business loss interruption. For all your property damage restoration needs, call Paul!
Eliminate time wasted traveling to and from sites, safety risks of climbing on the roof, delays due to bad weather, and the limitations of not having enough field employees to meet demand. Whether you're a contractor, insurer, or independent adjuster, Pictometry Roof Measurement Reports can help you work smarter, faster and safer.
Pilot’s origin was in a simple idea: a better way to handle catastrophe claims—better for the carriers, better for the adjusters, and better for the policyholders. Since its inception in 1983, that has been Pilot’s focus and the guiding principle behind our growth. We are the leading catastrophe adjusting company for an equally simple reason: we always develop and implement the best way to provide the highest level of service to our clients and their customers.
In our 28 years in the industry, we’ve worked every major catastrophe event. Our customer-focused and highly trained adjusters are on site in 24 hours with our field operations up and running and working claims for every type of loss—hurricanes, floods, earthquakes, wind and hail storms, ice storms, fires, environmental events, commercial and liability.
Our financial stability allows us to deploy incomparable resources in support of our clients to ensure that the claims process is flowing smoothly and meeting specified standards. Our investment in the latest technology pays off in the ease of uninterrupted communications, claims and reporting transmissions, access to needed information and client-specific training.
We perform a variety of affordable services for our clients beyond adjusters in the field—administrative claims support, customer call centers, mobile response units, agent assistance, environmental cleanup supervision, technology assistance, Public Assistance Coordination for FEMA events and risk inspections, to name but a few. This commitment to service has earned us a reputation of “delivering the right people at the right time.”
Canam Systems and Luxor CRM have teamed up to provide the most powerful software solution available for the restoration industry. At this year’s Xactware User Conference we will be introducing the “Power of Data,” a solution that will help take your business to the next level.
Luxor CRM is one of Canada's largest web-based CRM vendors. Founded in 2000, Luxor CRM is a privately held company headquartered in Toronto, Canada. Over the past 10 years, the company has acquired noted clientele across North America and abroad. It is recognized as a reliable and trusted CRM vendor. In entering the restoration industry, Luxor CRM has helped businesses of all sizes to develop new business, optimize client relationships, and streamline the incident management process. By applying a hand-holding approach, the team behind Luxor CRM effectively trains users to become experts with the solution and achieve success.
Canam Systems is the developer of PSA Restoration Contractor, the industry’s most powerful and easy-to-use accounting and job management solution. Started in 1994 as a systems integrator, Canam has been successfully providing rock-solid accounting solutions across North America for the past 17 years. In 2002 we set out to design and build a fully integrated solution that included a state-of-the-art job management system specific to the restoration industry. Our strong relationship with Xactware has allowed us to provide an Xactimate® link that allows detailed estimates to be imported directly into PSA’s Job Manager.
Let Canam Systems and Luxor CRM elevate your business with the “Power of Data.”
Established in 1981, Rainbow International offers restoration and carpet care services through more than 300 locations. Our businesses provide restoration services for fire damage, water damage, smoke damage, mold damage, and more.
When disaster strikes, you can rely on rapid and professional service from Rainbow International. Our service locations are on call 24 hours a day, seven days a week. Rainbow International is fully certified by the Institute of Inspection, Cleaning and Restoration Certification. The IICRC has served as the industry guardian for inspection, restoration and cleaning services for more than 30 years.
Rainbow International is a subsidiary of The Dwyer Group, Inc., a worldwide franchise holding corporation supporting more than 1,100 franchisees in the United States and 24 foreign countries.
The Restoration Industry Association (RIA) was founded in 1946 and is the oldest and largest non-profit professional trade association dedicated to the cleaning and restoration industry. Representing more than 20,000 cleaning and restoration professionals through our international network of member firms, RIA’s members specialize in restoring fire and water damage, solving indoor air quality issues, and cleaning and restoring building contents.
RIA’s mission is to serve and represent the interests of the commercial and residential restoration and cleaning industries by promoting the highest ethical standards; providing education, professional qualification and certification opportunities; positively influencing regulations and governmental actions; and advancing the safety, image, efficiency, and competitiveness of industry members.
RIA provides business improvement and networking events to maximize industry exposure and to advance knowledge in the cleaning and restoration industry. With an extensive network of professionals working towards similar goals, RIA has become the most trusted resource of knowledge for those in the cleaning and restoration business.
Recently, RIA began writing industry standards and guidelines to provide more detailed information for restoration professionals in the areas of fire damage remediation, accounting and business practices.
Since 1965, Wardlaw Claims Service has provided insurance carriers with first-class adjusting services while maintaining the highest technical standards in the industry. We provide some of the most innovative technology in the industry, including on-site mobile claims handling. Whether it's property, auto, commercial, arbitration, or training, our unrelenting commitment to the needs of our clients and the success of our adjusters has led to our continued growth over the last 40+ years.
Our dedication to excellence can be seen in our corporate headquarters in Waco, Texas. More than 30,000 square feet house our state-of-the-art, accredited technical training facility, dedicated to providing continuous classroom training with our Texas adjuster’s license, comprehensive property claims evaluations, sketch classes, and customized client-specific training courses.
Our goal is to provide the highest level of customer experience in the claims arena. We listen to the industry and our clients. As technology arrived on the scene, we incorporated it quickly by providing one of the first paperless catastrophe claims-handling platforms. Recently we invested millions into our technological capacity, including our proprietary claims handling system Catapult. This system allows our adjusters to stream photos and loss information live on site, leading to faster turn-times and more accuracy. Wardlaw is committed to staying in the forefront with the most updated technology in the claims industry.
We are a family-owned company that remains proactive, not reactive. We are ready to serve our clients wherever and whenever they need us. Our commitment is as deep as our history and reaches nationwide.
With over 35 years of experience, Worley provides experienced catastrophe managers and loss adjustment specialists who are ready and capable of defying catastrophic conditions deploying anywhere in the United States with minimal response time. From hurricanes to hailstorms, fires to floods, rigs to refineries, Worley deploys highly trained professionals to the scenes of America's largest catastrophic events.
Gold Sponsor Profiles
Simple ● Powerful ● Affordable
ClientRunner is easily the best restoration management software in the industry!
SIMPLE – Quick adoption, trusted system, fun to use! Avoid unanticipated costs and bottlenecks of cumbersome programs that require a “guru” or Sherpa to guide complex implementation and expensive training.
POWERFUL – Fully integrated, mobile ready, innovative technology! ClientRunner lets you live in the cloud!
AFFORDABLE – Month-to-month contracts, lowest prices, training and support included. ClientRunner is committed to offering simply powerful restoration management software at the lowest prices.
Let us prove it! Call today for a free demo and Xactware User Conference discount 801-224-2400 or 888-786-9001.
First General Services North America is a franchise that offers specialized marketing, operational, and business support to its network of affiliates. We train and inspire affiliates to achieve excellence through dependability, accountability, and integrity, and we market them on a regional basis to insurance companies looking for exceptional, scalable service. Standardized tools, training, and conferences afford each affiliate the opportunity to network with other affiliates and grow successfully in all business and operational aspects of claim evaluation, mitigation, restoration, and contents handling on behalf of the insurer and policyholder. WE INSPIRE THE CONFIDENT LEADER WITHIN YOU.
ITEL's scientific analysis helps adjusters and contractors quickly reach a fair settlement on siding, roofing, and flooring claims. Reports are sent in as little as 24 hours and can be easily integrated into your Xactimate® estimates.
For carpet, pad, vinyl, wood, laminate, ceramic, and stone tile, ITEL provides a calculated benchmark price and comparable replacement products based on the specifications of the original flooring. On siding and roofing, ITEL helps you find and source the best available matches for currently available and discontinued products.
ITEL: providing the Science of Fair Settlement® since 1993.
For furniture, cabinet and millwork repair or restoration claims small to large, National Restoration's network of local craftsmen with fully-equipped shops is able to handle it all. Homeowners can rest assured that our fully-credentialed craftsmen carry required insurance and have passed worker’s background checks. Very importantly, we also include a five-year workmanship warranty and a no-charge photo review to assess reparability, usually within two hours. Whether they are heirlooms handed down through generations of family or kitchen cabinets, nothing is more “green” than saving restorable pieces from the landfill.
PODS provides moving and storage services to more than 250 million consumers and businesses, in 48 U.S. states, Canada, Australia and the UK. The PODS network has exceeded 1.8 million deliveries and has nearly 143,000 PODS® containers in service. To learn more about how PODS can help your customers with moving, storage or property claims, please call 866-667-5573 or visit PODS.com.
RJMW is an independent multi-line adjusting firm servicing the industry since 1982. We specialize in daily claims serving the Southeast and catastrophe claims nationwide. Our adjusters are experienced and, when required, certified to work hail claims, earthquakes, tornadoes, ice storms, floods, hurricanes, and numerous other catastrophe events. We have expanded our services to include a Branch Assist Unit providing inside claims handling during peak periods as well as our TPA and flood divisions. We stand ready to assist our clients in any capacity and have grown prudently by always putting quality, performance, and customer service first.
Media Sponsor Profiles
Claims is the No. 1 print and online resource for claims professionals and the only independent voice within the claims industry. Claims reports on disasters, insurance crime, emerging trends in insurance claims, regulatory, judicial and legislative changes, and provides expert advice and educational articles covering techniques for handling insured losses. Claims is part of PropertyCasualty360.com, an award-winning website covering the P&C industry from every angle. Included are eNewsletters, such as Claims Connection, and featured channels on the Claims market.
Cleaning & Restoration magazine (C&R) has been published by the Restoration Industry Association for more than 40 years and is the industry’s leading source of technical and general information for the cleaning/restoration arts and sciences. The multi-award-winning publication targets business owners, project managers, technicians, property managers, and insurers.
RIA member firms specialize in the restoration of fire, smoke, water, odor, and vandalism damage of structures and their contents. They also maintain the air quality of indoor environments and provide specialized cleaning following contamination events in government buildings, hospitals, schools, nursing homes, and other multi-tenant settings.
C&R covers safety and training, marketing, business management, industry technology and trends restoration projects, insurance and risk management, customer service, mold remediation, crime scene cleanup, environmental issues and trends, fire and water damage restoration, and legal issues impacting the industry. The magazine is distributed electronically and in print to RIA members, DUCTZ franchisees, members of the Indoor Air Quality Association, and other industry professionals.
ICS Cleaning Specialist magazine is the leading monthly magazine and www.icsmag.com is the most active website serving the professional carpet cleaning and smoke/fire and water damage restoration industry.
Now in its sixth year, Restoration & Remediation magazine has become the recognized leader in disaster restoration and remediation industry information, reaching professionals engaged in water damage and structural drying; fire and smoke damage; contaminant and pollutant abatement, mitigation and remediation; reconstruction; disaster response and more.
R&R is the only magazine that brings the disaster restoration and mold remediation service industries together with the insurance claims and property-loss management field.
R&R has by far the largest circulation to this market, reaching 20,000 restoration and remediation professionals and others involved in large property management companies and insurance claims management, including distributors of restoration equipment and supplies and those involved with education and certification.
Our editorial lineup includes well-known industry experts from a cross section of these disciplines to provide insightful editorial that appeals to our entire audience. Restoration & Remediation magazine is the source of information for restoration and remediation professionals.