• Overview
• Agenda
• General Sessions
• Breakout Sessions
• Speakers
• Additional Training
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• Registration
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Speakers

General Sessions:

• Jim Loveland

  Jim Loveland is President and Chief Executive Officer of Xactware Solutions, Inc. During Jim’s tenure, he has spearheaded product innovations and improvements, expanded business operations into numerous international markets, and merged Xactware with Verisk Analytics, a leading provider of risk assessment solutions.

• Dr. Nicholas K. Coch

  Dr. Nicholas K. Coch is a Professor in the School of Earth & Environmental Sciences at Queens College, C.U.N.Y. and a member of the C.U.N.Y. Ph.D. faculty. His recent research includes damage patterns in hurricanes, geologic hazards, and Northern hurricanes.

Breakout Sessions:

• K.C. Agrelius

  K.C. Agrelius is the Assistant Vice President of XactAnalysis, the real-time claims tracking and reporting subsidiary of Xactware Solutions, Inc. Before starting at Xactware in 2002 as Manager of Projects and Designs with XactNet, K.C. spent 10 years with State Farm Insurance in their property claims department.

• Tim Bowen

  As the Director of the Homeowner Operations for MetLife Auto & Home, Tim Bowen is responsible for the oversight of the entire homeowner claim service organization, including inside operations, field service, large loss management and catastrophe response.

• Jay S. Crisp

  Jay S. Crisp is Director of Training and Technology with Reid, Jones, McRorie & Williams, Inc. As such, he has worked with Xactware to beta test Xactimate 25 and Xactimate 27. He works closely with adjusters to provide instruction on Xactimate and claims handling.

• Les Cunningham

  Les Cunningham is CEO and President of Business Networks Inc. A recognized columnist in numerous industry magazines, Cunningham is an international consultant who works with more than 195 companies in the construction industry on an ongoing basis.

• Ivy Deaton

  Ivy Deaton is a catastrophe office manager, IT manager and adjuster with Reid, Jones, McRorie & Williams, Inc. She works closely with the carriers to ensure that the insurance adjusters are using the correct reports and writing the estimates based on the requirements.

• James Fenn

  James Fenn is a Field Director with Wardlaw Claims Service of Waco, Texas, where he is responsible for staffing and managing independent adjusters in the handling of both catastrophe and daily claims, a role that has provided James with a wealth of real-world expertise in Xactware catastrophe management tools.

• Mike Fulton

  Mike Fulton is the Assistant Vice President of Xactware’s Pricing Data Services division, which provides research and publication of building cost and personal property replacement-cost data for all Xactware estimating products as well as consulting and design assistance on estimating functionality.

• Greg Graham

  Greg Graham is a Senior Product Analyst in the U.S. Property and Casualty division at Crawford & Company, where he is responsible for the business processes and technology that will enable efficient delivery of top-quality services in the areas of property and casualty claims adjudication.

• Jeff Lewis

  Jeff Lewis is a Senior Developer in the Xactimate Group. As a senior developer, Jeff is responsible for designing many projects in the Xactimate group, particularly those related to online technologies. He also mentors other developers and helps improve the quality of code the Xactimate group produces.

• Jason Love

  Jason Love is the Manager of Xactware’s training division, a role he’s held since joining Xactware in 2006. Jason is responsible for the development of course material, curriculum and training personnel for a variety of training services, including classroom, virtual classroom, and self-paced courses. His division also creates and supports Xactware’s user and trainer certification programs.

• David Norton

  David Norton is the Director of National Account Sales at Xactware. He began working for Xactware in 2001 as a National Account Manager. Prior to his current role, David was the Senior Account Executive responsible for mentoring and training the sales team. David is passionate about everything he is involved in and thoroughly enjoys working with customers.

• Jeffrey H. Peters

  Jeffrey H. Peters is a Vice President with Rimkus Consulting Group, Inc., providing technical assistance for the air conditioning and building science investigations for the company’s 30 offices. He has investigated and/or testified in more than 1,500 disputes in a range of building types.

• Greg Pyne

  Greg Pyne is a Manager over Structural Data Services for Xactware. In this role, he manages and oversees the departments responsible for maintaining and publishing pricing information for more than 460 markets across North America.

• Glenn Richards

  Glenn Richards works as a Large Loss Quality Assurance Specialist in the Personal Markets Unit with Liberty Mutual Insurance. Prior to joining the QA Team, Glenn worked in Claims Education, conducting numerous Xactimate classes; he continues to coach adjusters with their sketching skills.

• Brian C. Schupbach

  Brian C. Schupbach is a Senior Project Director at Interstate Restoration, LLC, a national company that specializes in both residential and commercial insurance construction, where he estimates, sells and supervises construction projects. He is both a LEED AP with the U.S. Green Building Council and an Xactimate Affiliate Trainer.

• Zeke Smith

  Zeke S. Smith is a Project Manager for Xactimate, responsible for overseeing the development and implementation of Xactimate products for more than 10 insurance companies including all of Canada.

• Nicholas Sykes

  Nicholas Sykes is a Project Manager for Xactimate, a role in which he directs Xactimate service pack and general release projects. He also enjoys working closely with several major accounts. Nick originally joined Xactware in 2003; he spent more than three years successfully leading the Xactimate QA department.

• Jason Taylor

  Jason Taylor is the Director of Strategic Sales at Xactware. As such, Jason works with service providers and independent adjuster customers, and he develops business relationships with third-party companies. Jason also represents Xactware on the Western Regional Affiliates Advisory Board for the Property Loss Research Bureau (PLRB).

• Jeff Taylor

  Jeff Taylor is the Assistant Vice President of Xactimate, Xactware’s flagship property claims estimating product. Jeff started his career at Xactware in 1992 and has helped Xactimate develop from the basic DOS program to the industry standard in estimation. While at Xactware, he also worked as a Support and Testing Technician, Network Specialist, Assistant Manager of Support, Report Developer, Project Manager and General Manager.

• Jennifer Whiteaker

  Jennifer Whiteaker is the Director of Claims Training at Eberl Claims Service. She is responsible for creating, scheduling and instructing their classroom training as well as coordinating field training for independent adjusters. Jennifer has been in insurance since 1991, specifically in claims since 1996.