Canadian Flooding

Record year for Canadian rainfall – Xactware Support

Floods continued to bedevil Canada this week, and Xactware is dedicated to providing the necessary resources to meet the needs of our customers who are responding to these catastrophic events.

Toronto Rainstorm

On Monday, July 8, Toronto experienced the wettest day in recorded history, as 126 mm of rain fell in just seven hours, breaking the previous record which was set when Hurricane Hazel hit the city in 1954. The rainfall flooded thousands of basements, stranded commuters and brought down power lines throughout the city.

Alberta Flooding

In the meantime, many communities in Alberta continue to assess the damage left by the worst flooding in the province’s history, triggered by the massive rainfall which started June 20. Residents of Calgary’s High River neighbourhood were only allowed back into their homes on Tuesday, July 9. Others are still unable to return home because their houses remain partially underwater or are unsafe.

Alberta Flood

Xactware is ready with the following resources:

Pricing Services

Xactware's Pricing Data Services are closely monitoring the areas affected by these floods and their impact on construction costs. Interim pricing lists will be released as needed to support restoration efforts.

Xactware will notify customers via email if new price lists are needed. If no interim price lists are published, customers should expect that all price changes reflecting any demand surge as a result of the storm will be included in the standard price list publications released each month.

Throughout the clean-up and repair process, we will survey each affected market to stay abreast of any demand surge and resulting price changes; we will report changes as they occur.

Software support

Get the help you need from Xactware’s eService Center. Live chat, phone and email support for Xactware software is available 24/7, and we’ve added personnel to deal with Alberta flooding related calls.

Training

Get instant access to all of Xactware’s self-paced training programs and materials from the convenience of your own computer through Xactware’s Online Training Center. The Online Training Center is available 24 hours a day, seven days a week and offers a host of training for a single, annual subscription fee. This training brings together video, animation, instructor narration, and more.

XactAnalysis Network

The XactAnalysis Network, Xactware’s secure electronic extranet, is ready, as always, to process the influx of claims and handle all needed communication in real time.

Xactware sales support

  • Whether you need to start or renew an existing subscription, register for a training, or order a product demo, you can do so 24/7 on our online store.
  • Xactware's sales office, telephone 800-424-9228, is open from 7 a.m. to 5 p.m. Mountain Time, Monday through Friday.
  • What are the costs for Xactware's products and services?

Xactware offers several pricing options to meet your specific needs. Subscription pricing is offered on a month-to-month or annual basis. The cost of our products and services depends on quantities ordered and length of subscription. Subscriptions include product upgrades, price list downloads, and 24/7 online support via the eService Center on Xactware.com. To learn more, visit our online store.

How may we assist you?

Phone: 1-800-424-9228
Fax: 1-801-764-5916
Contact us online

This contact information is for Xactware's sales team. Unfortunately, our sales team will not be able to answer support questions. For support issues, please visit our eService Center for live chat, phone, and email support.