Xactware launches its new online Net Support service

 — May 16, 2000 — 

Well known for its prompt and efficient customer support service, Xactware is pleased to announce the launch of Net Support! Now, not only can users get the answers they need by phone, they can also get many of those same answers online 24 hours a day, 7 days a week.

Using Net Support, Xactware customers can:

  • Search the online Answer Book
    Online answer books contain hundreds of entries that help users get quick answers without needing to speak to a technician.
  • Get support by email
    Users can email a support technician during working hours and have an answer in minutes.
  • Check their call history
    Users can maintain an accurate record of their support calls.
  • Check on their order status
    Customers can check the status of the orders they've placed with Xactware.

"Xactware is constantly striving to provide the best customer support in the industry," says Jim Evans, Vice President of Customer Services. "With our new Net Support service, we know that the technical support we provide is heads and shoulders above the rest."

To use Net Support, Xactware customers first need to obtain a user name and password from Xactware. Users of Xactware products who have not yet received their user name and password are encouraged to call 1-800-424-9228 today, so they can start using Net Support immediately.

About Xactware Inc.

Founded in 1986, Xactware, Inc., is a privately held technology services company (www.Xactware.com), specializing in the property insurance, remodeling, and restoration industries. Xactware's technology tools include software estimating programs for PCs and tablet PCs as well as powerful online systems for replacement cost calculations, estimate tracking, and data trending in real time.

For more information about Xactware's products and services, contact Xactware at 1-800-424-9228 or contact us online.