Crawford Completes Claims Management System Integration with Xactware®

 — April 22, 2008 — 

Philip Porter, senior vice president of Crawford & Company's U.S. Property & Casualty segment has announced that Crawford has integrated CMS2, its proprietary claims management system, with Xactware's industry-leading property estimation solutions.

"Crawford is always striving to improve its processes and service delivery. The integration of CMS2 with Xactware's assignment network and estimation tools demonstrates our strength of working together with key business partners," said Porter. "The end result is an enhanced, consistent, quality-driven work product that will truly benefit our clients."

Claims reported via Xactware's claim assignment network are transmitted electronically into Crawford's CMS2 system for assignment to one of our claims professionals located in our more than 280 U.S. locations. Once assigned to a Crawford claims professional, the assignment is transmitted back to Xactware's claim assignment network for distribution and return. For clients, that means assignment, first contact, and claims resolution faster than ever before.

Additional benefits to Crawford clients include:

  • Improved accuracy - The integration removes the need for duplicate claims entry, and reduces the possibility of input or transcription errors.
  • Enhanced efficiency - The integration further streamlines our claims processes, resulting in enhanced service to our clients. More time spent on claims management and less time on administrative tasks, leading to more efficient and cost-effective service for our clients.
  • Rapid response - Our clients' policyholders expect a fast response from highly qualified adjusters. Our CMS2/Xactware integration allows adjusters to get to the loss scene faster to serve our clients' valued customers.

"Crawford once again has shown its continuing commitment to superior service with an important integration that can help insurance carriers and their customers get even faster and more accurate services," said Jim Loveland, Xactware's president and CEO.

Crawford & Company
Based in Atlanta, Georgia, Crawford & Company is the world's largest independent provider of claims management solutions to insurance companies and self-insured entities, with a global network of more than 700 locations in 63 countries. Major service lines include workers' compensation claims administration and healthcare management services, property and casualty claims management, class action services and risk management information services. The Company's shares are traded on the NYSE under the symbols CRDA and CRDB. For more information, visit www.crawfordandcompany.com.

About Xactware
Xactware Solutions, Inc. is a wholly owned subsidiary of ISO specializing in the property insurance, remodeling and restoration industries. Xactware's technology tools include software estimating programs for PCs and tablet PCs, as well as powerful online systems for replacement-cost calculations, estimate tracking and data trending in real time.

For more information about Xactware's products and services, contact Xactware at 1-800-424-9228 or visit www.xactware.com.

About ISO
A leading source of information about risk, ISO provides data, analytics, and decision-support services to professionals in many fields, including insurance, finance, real estate, health services, government, human resources, and risk management. Using advanced technologies to collect, analyze, develop, and deliver information, ISO helps customers evaluate and manage risk. The company draws on vast expertise in actuarial science, insurance coverages, fire protection, fraud prevention, catastrophe and weather risk, predictive modeling, data management, economic forecasting, social and technological trends, and many other fields. To meet the needs of diverse clients, ISO employs an experienced staff of business and technical specialists, analysts, and certified professionals. In the United States and around the world, ISO helps customers protect people, property, and financial assets. For more information, visit www.iso.com.