Webcast Frequently Asked Questions

If you have a question that isn't covered here, please contact us.

What is a webcast?

Webcasts are a type of web conference. For Xactware webcasts, audio and video are broadcast through your computer. You do not need to call in. Xactware webcasts cover a variety of subjects and are intended to keep you informed of industry news, Xactware products, and other topics of interest. Most webcasts include a presentation or demonstration. Many webcasts are followed by a question-and-answer session.

How do I register for an Xactware webcast?

You can find the register link on the webcast page at Xactware.com. This page is continually updated with the latest webcast information.

What if I can't hear the audio from the webcast?

Be sure that the audio on your device is enabled and that your speakers are turned on. If you do not have speakers, you will need headphones to listen to the webcast.

How do I get to the webcast?

After registering for the webcast, you will receive an email confirming your request, along with a link to the page where you’ll view the webcast. For live webcasts, we’ll send you a reminder email the day of the event.

When I go to log in to the webcast, one of the following occurs:
  1. I receive a message saying the webcast has not started yet.

    The event must be open before you can join. Xactware live Webcasts are typically open 15 minutes prior to the 4:00 p.m. ET start time.

  2. The video begins loading but never starts playing.

    Try reloading the webcast page. If the problem continues, the issue may lie with your internet service provider or low bandwidth.

What if I registered for a webcast and am unable to attend?

If you have registered for a webcast and know that you will be unable to attend, please cancel your registration so your seat may be filled by another person.

I missed the webcast I was scheduled for. Can I sign up for a different time?

Xactware Webcasts are recorded and made available for on-demand viewing, usually by the day following the webcast. If you miss a webcast you can view the recording later.