XactPRM Technical Support

All Xactware products include extensive context-sensitive helps. Xactware also offers 24/7 support through:

Log in to the eService Center

  • Searchable self-help support
  • Free live chat
  • Free email support

Phone support (additional fee)

Although most people prefer the free 24/7 live chat support, Xactware customer support specialists are also available to take phone calls to address any Xactware-related issues for an additional fee of $20 per case. Phone support is open from 6 a.m. to 6 p.m. Mountain Time 363 days a year (closed Christmas Day and New Year’s Day) at 1-800-710-9228.