Fort McMurray Wildfires – Xactware Support

Residents of Fort McMurray began returning home Wednesday, June 1, after Alberta officials lifted the mandatory evacuation orders that force 80,000 people to flee last month. One of the recommendations for returning residents listed by the CBC News is that residents contact their insurance company before they start cleaning up or throwing things away.

Areas of the city most affected by the fire will remain closed. Officials estimate that 2,400 buildings were lost in the fire, while "25,000 were spared, including the airport, all schools, hospitals and water treatment facilities," according to the Insurance Business Canada website

In the wake of this tremendous loss of personal property, Xactware is dedicated to providing the necessary resources to meet the needs of our customers who are responding to these catastrophic events.

Getting back to work

BBC News reports that up to 15,000 people were expected to return on Wednesday, although three neighbourhoods of the city most affected by the fire remain off limits. Those returning were asked to bring enough water and food for 14 days.

Alberta Flood

Xactware is ready with the following resources:

Pricing Services

Xactware's Pricing Data Services are closely monitoring the areas affected by these fires their impact on construction costs. Interim pricing lists will be released as needed to support restoration efforts.

Xactware will notify customers via email if new price lists are needed. If no interim price lists are published, customers should expect that all price changes reflecting any demand surge as a result of the storm will be included in the standard price list publications released each month.

Throughout the rebuilding process, Xactware will survey each affected market to stay abreast of any demand surge and resulting price changes; we will report changes as they occur.

Software support

Get the help you need from Xactware’s eService Center. Live chat, phone and email support for Xactware software is available 24/7, and we’ve added personnel to deal with Alberta wildfire-related calls.


Get instant access to all of Xactware’s self-paced training programs and materials from the convenience of your own computer through Xactware’s Online Training Center. The Online Training Center is available 24 hours a day, seven days a week and offers a host of training for a single, annual subscription fee. This training brings together video, animation, instructor narration, and more.

Extra training will be provided as needed for the area affected by the fire. Watch for updates on this page or call us about training need and opportunities.

XactAnalysis Network

The XactAnalysis Network, Xactware’s secure electronic extranet, is ready, as always, to process the influx of claims and handle all needed communication in real time.


Xactware's Respond, which creates maps that provide objective weather information for catastrophes, is currently tracking the Fort McMurray fire. These maps can help insurers, reinsurers, and others assess more quickly the severity of damage in the affected regions.

Xactware sales support

  • Whether you need to start or renew an existing subscription, register for a training, or order a product demo, you can do so 24/7 on our online store.
  • Xactware's sales office, telephone 800-424-9228, is open from 7 a.m. to 5 p.m. Mountain Time, Monday through Friday.
  • What are the costs for Xactware's products and services?

Xactware offers several pricing options to meet your specific needs. Subscription pricing is offered on a month-to-month or annual basis. The cost of our products and services depends on quantities ordered and length of subscription. Subscriptions include product upgrades, price list downloads, and 24/7 online support via the eService Center on Xactware.com. To learn more, visit our online store.

How may we assist you?

Phone: 1-800-424-9228
Fax: 1-801-764-5916
Contact us online

This contact information is for Xactware's sales team. Unfortunately, our sales team will not be able to answer support questions. For support issues, please visit our eService Center for live chat, phone, and email support.