Support
Hurricane Support
Here are a few ways Xactware is working to help support you in your hurricane response efforts.
Hurricane Tracking
The Verisk weather team will provide our customers frequent and focused forecasts on the timing and location of the storm’s impacts. They’re also ready to deliver post-event details, including property-specific hurricane and straight-line wind reports.
Estimate Flood Damage
Xactimate contains a wide range of important flood estimating tools for NFIP claims. They can help you quickly build compliant estimates and create the required reports. Upgrade from Xactimate version 28 to Xactimate desktop (X1) to get access to the most recently released NFIP flood forms.
For more resources, see the Xactimate flood estimating web page.
Pricing Research
Our pricing team is monitoring prices and will issue updates as changes are warranted. Once ready, you can read the Xactware pricing research storm reports on the eService Center. Please help monitor post-storm costs by reporting any price changes you see to pricing@xactware.com. Include contact information, the affected city, the item in question, and any supporting information.
Training
Xactware offers a variety of training options at convenient locations. Classroom training on Xactimate version 28 and the new version of Xactimate (X1)—including many important new flood estimating features, is available throughout the country. You can also sharpen your flood estimating skills by enrolling in virtual classroom training. Self-paced training is also available from our Online Training Center.
XACTIMATE FLOOD TRAINING OPTIONS
Online Training Center Access
Order the Online Training Center for free for 30 days to help stay up-to-date during storm activity. Use coupon code: Storm19 for the discounted option.
On the order page select the $410 option, then enter coupon code Storm19.
Once ordered, login to the Online Training Center using your Xactware ID.
Free Virtual Classroom Open Refresher Training
The Xactimate refresher classes are "open sessions" that allow for questions or users can watch as the trainer demonstrates key concepts of the product. Each session lasts for 2 hours.
To view the schedule, register, and view login information, visit Xactimate Refresher Training.
Xactimate Flood Forms Virtual Classroom Training
Xactware also offers a two-hour flood-estimating Virtual Classroom Training course covering FEMA flood forms available in Xactimate. Follow these steps to sign-up:
- From the Xacware.com shopping cart, follow the four step process to select your preferred training course.
- Once ordered, additional training details will be emailed to you in 2-3 business days.
See the schedule for classes offered.
Xactware Support
Our support team is ready to assist you with any Xactware-related issues you encounter. Free chat support is available 24/7 through the eService Center, or you can call 1-800-710-9228 during business hours for paid phone support. The eService Center is also filled with useful documents, videos, and product tips to help you find answers to your questions.
Expedite Support for Displaced Homeowners
Assist policyholders quickly from the desk with ClaimXperience's collaborative portal for documenting and triaging damage. Policyholders can begin building a contents inventory, share photos and video of the loss, and conveniently communicate with their adjuster, allowing you to get repairs and replacements started even sooner.
UAV Imagery and Property Data
Once the storm has moved on, Geomni stands ready to acquire the latest and most up-to-date imagery. Geomni Property data is available for homes and businesses in many regions to help you estimate much more efficiently and the Geomni network of UAV operators will be available to help you acquire specific property imagery and data.
Geomni Property data includes 3D structural diagrams with all dimensions, including the roof and walls with the exact placement of doors and windows. It also includes:
- Building material identification
- Decks
- Outbuildings
- Awnings
- Driveways
- Other concrete flatwork
- Additional information on building features and the surrounding lot
You can order Geomni Property from Xactimate or XactAnalysis. Here’s one way to order from Xactimate:
- From the Project tab, right-click the project and select “Request Property Data.
- Enter information about the structure and click OK.
Xactware will notify you when the data package is ready to be downloaded into Xactimate.
View the latest Geomni imagery
Explore more ways Xactware products and services can help you respond to major catastrophes.
