Xactware News

Covéa Insurance Streamlines Claims Handling with Xactware Solutions

Desk adjusters use online solution to help shorten cycle times and provide better customer service

 — 06 July 2015 — 

Covéa Insurance has adopted Xactware’s claims estimating solution, Xactimate®, into its property workflows to help shorten the claims journey from first notice of loss to final settlement. Xactware is a Verisk Analytics (Nasdaq:VRSK) business.

Xactware provides the property insurance and restoration industries with cloud-based solutions used on smartphones, tablets, and laptop or desktop computers with online access. Covéa Insurance desk adjusters use Xactimate online to scope, estimate, validate, and settle property losses — all whilst at the office. With this innovative approach to claims handling, Covéa Insurance has successfully improved efficiency, tightened control over claims costs, and enhanced the quality of customer service.

“We aim to provide a market-leading claims service and so are constantly looking for new approaches to claims handling that result in greater efficiencies and better service for our customers,” said Kelly Morris of Covéa Insurance. “We put Xactimate through a series of rigorous tests and found it helps our in-house claims team settle property claims faster, which translates to lower claims costs and a smoother journey for the customer.”

“Covéa Insurance’s experience illustrates the benefits of outfitting dedicated claims staff with Xactware technology that helps them work more efficiently,” said James Grant, Xactware’s managing director of the United Kingdom and Ireland. “We’re pleased that Covéa Insurance selected us, and we look forward to working with them and continuing to create new solutions that help them work faster and more effectively.”

To learn more, visit Xactware.com.

Covéa Insurance

Covéa Insurance is a UK underwriting business of leading French mutual insurance group Covéa, who are number 1 for property and liability insurance in France and served over 11.3 million policyholders, generating over 16.5 billion Euros in premiums in 2014.

Covéa Insurance handles the insurance needs of over 1.2 million policyholders, delivering financial reassurance through its Standard & Poor’s A Positive rating, as a guaranteed subsidiary of Covéa. The company offers competitively-priced household and motor insurance, along with a range of commercial insurance products designed to meet the needs of most businesses, through a nationwide network of intermediaries. Employing over 900 people, Covéa Insurance has a strong people and service ethos and is accredited as Investors In People Gold, features in the 2015 Sunday Times Top 100 mid-sized best companies to work for and is accredited by the Institute of Customer Service for the provision of world class service by its Motor Claims, Commercial Claims and Underwriting Services teams. 

About Xactware

Xactware specialises in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries. Xactware’s tools provide claims estimating, contents replacement, claims management, and property maintenance solutions for desktop, mobile, and online platforms. Xactware’s services include repair cost research and reports, aerial imagery, and real-time business intelligence. Xactware has been providing cloud services for customers since 1995. Xactware is a Verisk Analytics (Nasdaq:VRSK) business. For more information about Xactware’s solutions, contact Xactware at 00 44 20 7680 4970 or Xactware.co.uk.