ClaimXperience Involve the Policyholder Improve the Process

Involve the customer. Improve the process.

Make your customer’s insurance experience easier whilst increasing speed, ensuring accuracy, and reducing claims-handling costs with Xactware’s ClaimXperience.

Increase Customer Satisfaction

Increase customer satisfaction

Customers today expect a high level of service that works around their schedule, not yours. And when they are closely involved in the claims process from start to finish, they are more likely to be satisfied with the experience.

Plus, faster resolution means happier customers.

Reduce claims-handling costs

Gain the advantage of “eyes-on-site”– right from the desk. ClaimXperience video collaboration helps you effectively triage the claim and assess the severity of the damage. With greater accuracy, you can directly settle high frequency, low severity claims, saving the cost of an on-site visit. And when an onsite visit is needed, you can send the right person the first time.

Find custom forms for every situation

Find, edit, or build exactly the form you need to handle every kind of claim you come across. Whether it's data collection, work authorisation, or information verification, ClaimXperience makes it easier to create and handoff forms that match your business needs.

How it works

Review. Document. Share. Keep your entire team synced up and working together from one digital workplace.

Video collaboration connects the adjuster with the insured who shares messages, photos, and videos. Contractors chime in with onsite developments. And the adjuster updates the claim status and answer any questions from the insured.

The insured's role

  • Share live video

  • Upload pictures and video clips of damage

  • Message agents with a mobile-friendly chat client

  • Indicate availability on the shared calendar

The adjuster's role

  • Triage damage from the desk and fast track claims resolution

  • Decide whether to settle, visit, or schedule repair work

  • Respond to insureds and communicate with the entire claims team

  • Coordinate claims team with insured calendar