ClaimXperience Involve the Policyholder Improve the Process

Video Collaboration

Seeing is Believing

Settling claims right at the desk not only saves time and money, it delivers on a great customer experience.

Yet, getting the full picture of the insured’s claim without making an on-site visit can be difficult. ClaimXperience video collaboration allows you to see what your customer sees in real-time, using technology with which they are already comfortable – their smartphone.

Reduce Claims Handling Costs

With ClaimXperience video collaboration, you get eyes on-site to help you begin and complete the claims process.

Customer involvement saves you costly trips to the property, and shortens turnaround times, yet offers the flexibility to triage or take necessary steps to ensure the best possible outcome.

Increase Customer Satisfaction

The flexibility to engage in the claims process anytime day or night means your customer can stream video, upload photos, and communicate about their claim at their convenience.

Video Collaboration drives up customer satisfaction whilst improving workflows for loss adjusters along the way.

Structural, Contents, and Motor

Video Collaboration improves the claims process for structural, contents, and motor claims.

Whether the insured has suffered a kitchen fire, loss of personal contents from water damage, or vehicle damage from an auto accident, video collaboration helps you settle a wide variety of claim types quickly, whilst keeping processing costs under control.

Fits into Your Workflow

Video, images, notes, and documentation are automatically uploaded and synced with the claim file through Xactimate, XactAnalysis, or the ClaimXperience portal, where it’s easily viewable by others involved with claim.

Collaboration simplifies your workflow, saves steps, and improves claim cycle times. Plus, customers appreciate avoiding the extra hassle of sending multiple emails with large image and video attachments.