West Bend Mutual Insurance Selects XactContents for Personal Property Claims Handling
Company uses solution to improve speed and consistency of contents claims estimating
West Bend Mutual Insurance Company has integrated Xactware’s contents estimating solution, XactContents®, to promote consistency and enhance its ability to handle claims for lost, stolen, or damaged personal property.
Based in Wisconsin, West Bend provides a wide variety of insurance services to policyholders throughout the Midwest. The organization chose XactContents because it is loaded with features that shorten the contents claims life cycle and helps adjusters quickly compile thorough replacement estimates for personal property items.
“XactContent’s availability on web-based platforms is one of the key reasons we decided to go with it,” said Todd Leichtle, claims manager at West Bend. “Online access and a suite of powerful tools improve our team’s turnaround time significantly. Plus, the ability to collaborate with policyholders while compiling contents inventories helps us fulfill our mission to provide exceptional customer service.”
“We’re honored that West Bend chose XactContents to help them quickly compile property estimates,” said Ryan Smith, Xactware’s assistant vice president of XactContents. “We’re certain that XactContents in the hands of West Bend’s quality claims professionals will mean faster, more comprehensive contents estimates and enhanced customer satisfaction.”
About West Bend Mutual Insurance
Founded in 1894, West Bend employs more than 1,000 people; serves personal and commercial insurance needs in Wisconsin, Illinois, Iowa, Indiana, Minnesota, Ohio, Michigan, Missouri, Kansas, Kentucky, and Nebraska; and has grown to more than $1.5 billion in assets. It is represented by 1,250 independent insurance agencies.
Xactware Solutions (Xactware) is a Verisk Analytics (Nasdaq:VRSK) company that specializes in the property insurance, remodeling, and restoration industries. Xactware’s technology tools include software estimating programs for PCs and tablet PCs, as well as powerful online systems for replacement-cost calculations, estimate tracking, and data trending in real time. For more information about Xactware’s products and services, contact Xactware at 1-800-424-9228 or www.xactware.com.