XactContents: Contents Collaboration
Involving Policyholders in the Contents Inventory
No one knows their possessions better than policyholders. Engaging them in developing an inventory for a personal property loss helps estimators resolve claims faster while keeping policyholders satisfied. Reduced claims handling time, increased customer satisfaction – it’s all possible with Contents Collaboration.
By Collaborating, Both Policyholder and Adjuster Benefit from a Better Contents Inventory Experience.
Streamlined Contents Estimating Made Easy
Contents Collaboration is a secure website designed to help policyholders:
- Complete inventories
- Upload receipts
- Add photos of items that need to be replaced
- And more
Enhance the Speed and Reliability of Your Contents Estimating
With Contents Collaboration, adjusters can:
- Improve accuracy
- Increase communication with policyholders, resulting in fewer disputes
- Close files more quickly with less work
- Save on claims-handling costs
- Provide a better claims experience
Customize Contents Collaboration to Fit Your Workflow
The user-friendly Contents Collaboration website is fully customizable, meaning it can easily fit with any insurer’s existing web portal.
How Contents Collaboration Works
Policyholder reports the loss.
Adjuster initiates a new collaboration which automatically emails a link to the policyholder.
Policyholder fills out the personal property inventory, adds images and supporting documents, and uploads the completed forms.
Adjuster downloads the inventory and then prices the items in XactContents, requesting additional information from the policyholder when needed.
Adjuster completes the estimate, sending the final reports and priced inventory to the policyholder.
Policyholder enters actual replacement-cost amounts, receipts, and purchase dates. This information is immediately available to the adjuster.
Adjuster verifies and submits the Replacement Cost Benefit payment for the insured to view.
The claim is closed.