Settling claims right at the desk not only saves time and money, it delivers on a great policyholder experience.
Yet, getting the full picture of a policyholder’s claim without making an on-site visit can be difficult.
ClaimXperience video collaboration allows you to see what your policyholder sees in real-time, using technology with which they are already comfortable – their smartphone.
With ClaimXperience video collaboration, you get eyes on-site to help you begin and end the claims process.
Customer involvement saves you costly trips to the property, and shortens turnaround times, yet offers the flexibility to triage or take necessary steps to ensure the best possible outcome.
The flexibility to engage in the claims process anytime, day or night, means a homeowner can stream video, upload photos, and communicate about their claim at their convenience.
Video Collaboration drives up policyholder satisfaction while improving workflows for adjusters along the way.
ClaimXperience embeds easily in workflows for structural, contents, and auto claims.
Whether a policyholder has suffered a house fire, or just got rear-ended, video collaboration is an easy, effective collaboration tool to get claims settled quickly and keep the cost of processing claims under control.