California Wildfires

Southern California Wildfires – Xactware Support

In the wake of this devastating catastrophe, Xactware is dedicated to providing the necessary resources to meet the needs of our customers who are responding to these catastrophic events.

Southern California Wildfires

Xactware is ready with the following resources:

Pricing Services

Xactware's Pricing Data Services are closely monitoring the areas affected by these fires and their impact on construction costs. Interim pricing lists will be released as needed to support restoration efforts.

Xactware will notify customers via email if new price lists are needed. If no interim price lists are published, customers should expect that all price changes reflecting any demand surge as a result of the fires will be included in the standard price list publications released each month.

Throughout the rebuilding process, Xactware will survey each affected market to stay abreast of any demand surge and resulting price changes; we will report changes as they occur.

Software support

Our support team is ready to assist you with any Xactware-related issues you encounter. Free live chat support is available 24/7 through the eService Center, or you can call 1-800-710-9228 during business hours for paid phone support. The eService Center is also filled with useful documents, videos, and product tips to help you find answers to your questions.


Xactware is offering a variety of training options at convenient locations. Classroom training on Xactimate version 28—including many important new flood estimating features—is coming soon to Lehi, UT,  Ahaheim/Orange, CA and many other locations. You can further sharpen your  estimating skills by enrolling in virtual classroom training. Self-paced training is also available from our Online Training Center.

XactAnalysis Network

The XactAnalysis Network, Xactware’s secure electronic extranet, is ready, as always, to process the influx of claims and handle all needed communication in real time.


Xactware's Respond, which creates maps that provide objective weather information for catastrophes, is currently tracking the Napa fire. Respond data can help insurers, reinsurers, and others assess more quickly the severity of damage in the affected regions.

Geomni Property and UAV Inspection

Geomni Property data includes 3D structural diagrams with all exterior property dimensions, including the roof and walls with the exact placement of doors and windows. It also includes:

  • Building material identification
  • Decks
  • Outbuildings
  • Awnings
  • Decks and porches
  • Additional information on building features and the surrounding lot

You can order Geomni Property and Geomni Property with UAV Inspection and Xactware will notify you when the data package is ready to be downloaded into Xactimate.

Xactware sales support

  • Whether you need to start or renew an existing subscription, register for a training, or order a product demo, you can do so 24/7 on our online store.
  • Xactware's sales office, telephone 800-424-9228, is open from 7 a.m. to 5 p.m. Mountain Time, Monday through Friday.
  • What are the costs for Xactware's products and services?

Xactware offers several pricing options to meet your specific needs. Subscription pricing is offered on a month-to-month or annual basis. The cost of our products and services depends on quantities ordered and length of subscription. Subscriptions include product upgrades, price list downloads, and 24/7 online support via the eService Center on To learn more, visit our online store.

How may we assist you?

Phone: 1-800-424-9228
Fax: 1-801-764-5916
Contact us online

This contact information is for Xactware's sales team. Unfortunately, our sales team will not be able to answer support questions. For support issues, please visit our eService Center for live chat, phone, and email support.