Xactware Support

Testimonials

  • I just wanted you to know that every time I use your live chat, no matter who helps me, they always know how to help quickly and professionally. I love your on-line chat help."

    Neva J. Lopez
    Servpro of North Irving

  • When your eService Center started a number of years ago, thus stopping the free phone calls to the eService Center, I as well as others thought that this would not work. Your eService Center just keeps getting better and is a real time saver. I have been using Xactimate for about 11 years now. Keep up your good work."

    Vince Igo
    Jun Construction

  • I would like to say thank you to everyone at Xactware from the sales staff to the support staff they answered all of our questions, returned our calls & emails usually in less than 20 minutes and the technicians solved some minor issues very quickly. We love the software for its versatility. Our company has several divisions EX: Construction, Electrical, Landscaping, Painting & Drywall. This program has every division in it so we do not need more than one program which saves our company money. Again thank you very much for everything."

    Rick Osborne
    Eimors Construction, LLC

  • What an improvement to be connected to a helpful friendly technician within a matter of seconds. Without a doubt, online chat tech support is the best feature Xactware has come out with yet!"

    Rocco Carlile
    Doc G. Keys & Son Construction, Inc.

  • My experience with 24/7 chat is nothing but positive. The support technicians not only handled their mannerisms in a professional way, they were well-informed of Xactimate and its procedures. It is really a great benefit to be working early in the morning or late in the evening and have hands-on support with such a nice program. Thanks from the Team of Adjusters in Austin! Everyone is completely satisfied!"

    Roger Noble
    Xactimate Customer

  • I have had to use the live chat twice now and was highly impressed. The support technicians were very knowledgeable and answered my questions in a matter of seconds. Thumbs up to Xactware on tech support!"

    Ivy Deaton
    Reid Jones McRorie & Wms Cat Office