Xactware Support

Support for Recent Flooding

Here are a few ways Xactware is working to help:

Pricing Research

Our pricing team is monitoring prices for recent flooding events and will issue updates when price changes are documented. You can also read the team’s storm reports on the eService Center. Please help monitor post-storm costs by reporting any price changes you see to pricing@xactware.com. Include contact information, the affected city, the item in question, and any supporting information.


Xactware is offering a variety of training options at convenient locations. Classroom training on Xactimate version 28—including many important new flood estimating features—is coming soon to a training location near you. You can also sharpen your flood estimating skills by enrolling in virtual classroom training. Self-paced training is also available from our Online Training Center.


Our support team is ready to assist you with any Xactware-related issues you encounter. Chat support is available 24/7 through the eService Center, or you can call 1-800-710-9228 during business hours for paid phone support. The eService Center is also filled with useful documents, videos, and product tips to help you find answers to your questions.

Xactimate Flood Estimating

The latest update of Xactimate® version 28 contains a wide range of important new flood estimating features. The new upgrades help you quickly build compliant estimates and create the required reports. For more, watch the Xactware Webcast, “From Start to Finish: Estimating Flood Claims in Xactimate".

Geomni Property

Geomni Property data is available for homes and businesses in many flood-affected regions to help you estimate much more efficiently. You can even get started before the flood waters have completely receded. Geomni Property data includes 3D structural diagrams with all dimensions, including the roof and walls with the exact placement of doors and windows. It also includes building material identification, decks, outbuildings, awnings, driveways and other concrete flatwork, and much more additional information on building features and the surrounding lot. You can order Geomni Property from Xactimate or XactAnalysis.

Here’s one way to order from Xactimate:

  1. From the Project tab, right-click the project and select “Request Property Data.
  2. Enter information about the structure and click OK.

Xactware will notify you when the data package is ready to be downloaded into Xactimate.