Central U.S. Deep Freeze Event – Xactware Support

In light of the impacts due to extreme cold that swept across the Central United States, including Texas, we’ve assembled a list of data sources, training resources, and claims-handling tools tailored to support the professionals handling the vast amounts of property damage caused by freezing pipes and rolling blackouts.

Tx Freeze


Xactware is ready with the following resources:

Pricing Services

Xactware's Pricing Data Services are closely monitoring the areas affected by freezing weather and their its on construction costs. Interim pricing lists will be released as needed to support restoration efforts.

Xactware will notify customers via email if new price lists are needed. If no interim price lists are published, customers should expect that all price changes reflecting any increased demand resulting from the freezing weather will be included in the standard price list publications released each month.

Throughout the repair process, Xactware will survey each affected market to stay aware of any demand surge and resulting price changes; we will report changes as they occur.

Software support

Get the help you need from Xactware’s eService Center. Live chat, phone and email support for Xactware software is available 24/7, and we’ve added personnel to deal with the influx of calls related to freezing weather.


Get instant access to all of Xactware’s self-paced training programs and materials on your own computer through Xactware’s Online Training Center. The Online Training Center is available 24 hours a day, seven days a week and offers a host of training for a single, annual subscription fee. This training brings together video, animation, instructor narration, and more.

Xactware will be offering a series of virtual training sessions to assist those initiating work or needing to transition to Xactimate desktop (X1) between February 24-26, 2021.

Weather Forecasting

Contact Xactware sales to learn more about how to get location specific weather forecasts for winter weather events.

XactAnalysis Network

The XactAnalysis Network, Xactware’s secure electronic extranet, is ready, as always, to process the influx of claims and handle all needed communication in real time. Reporting of claims metrics generated by this catastrophe will be available through XactAnalysis Insights.

Xactware Sales Support

  • Whether you need to start or renew an existing subscription, register for a training, or order a product demo, you can do so 24/7 on our online store.
  • Xactware's sales office, telephone 800-424-9228, is open from 7 a.m. to 5 p.m. Mountain Time, Monday through Friday.

What are the costs for Xactware's products and services?

Xactware offers several pricing options to meet your specific needs. Subscription pricing is offered on a month-to-month or annual basis. The cost of our products and services depends on quantities ordered and length of subscription. Subscriptions include product upgrades, price list downloads, and 24/7 online support via the eService Center on Xactware.com. To learn more, visit our online store.

How may we assist you?

Phone: 1-800-424-9228
Fax: 1-801-764-5916
Contact us online

This contact information is for Xactware's sales team. Unfortunately, our sales team will not be able to answer support questions. For support issues, please visit our eService Center for live chat, phone, and email support.

Explore more ways Xactware products and services can help you respond to major catastrophes.