Xactware Support

Hurricane Matthew Support

We’ve heard many reports of the great work Xactware customers are doing to help victims of Hurricane Mathew rebuild their lives and property.

Xactware support services are here to help.

Pricing Services

Our pricing team is working hard monitoring pricing in regions affected by the hurricane. Please feel free to send in any reports of pricing changes to pricing@xactware.com with your contact information, affected city, and any other related information.

Software Support

The eService Center offers helpful information on software updates and common issues. As always, live chat, phone, and email support is available 24/7, staffed with Hurricane Matthew responders.


Xactware will be offering training options at several convenient locations near you.

  • Raleigh, NC: Oct. 18, 2016 – Oct. 20, 2016
  • Huntsville, AL: Oct. 25, 2016 – Oct. 27, 2016
  • Baton Rouge, LA: Nov. 08, 2016 – Nov. 10, 2016
  • Richmond, VA: Nov. 08, 2016 – Nov. 10, 2016
  • Nashville, TN: Nov. 29, 2016 – Dec. 01, 2016
  • Atlanta, GA: Dec. 06, 2016 – Dec. 08, 2016
  • Orlando, FL: Dec. 20, 2016 – Dec. 22, 2016
  • Miami, FL: Jan. 04, 2016 – Jan. 06, 2016

If you don’t see a time or place listed that works for you, please see our full list of regional training courses, and be on the lookout for additional locations. If you are not able to attend a training in-person, be sure to access any of Xactware’s self-paced training courses on the Online Training Center


For more information on Hurricane Matthew, visit Respond’s tracking page to view detailed weather-mapping of the hurricane.

Disaster Report

View Xactware’s Disaster Report for an overview of damages and projected loss. Since October 10, Xactware has handled over 22 thousand related claims in the Daytona Beach area alone, and data is still being gathered.

Xactware Sales Support

Whether you need to start or renew an existing subscription, register for a training, or order a product demo, you can do so 24/7 on our online store. You can also call 800-424-9228 from 7 a.m. to 5 p.m. Mountain Time, Monday through Friday.