Flooding | Support

Xactware Support

Hurricane Support

Here are a few ways Xactware is working to help support you in your hurricane response efforts.

Pricing Research

Our pricing team is monitoring prices for recent flooding events and will issue updates when price changes are documented. Once ready, you can read the team’s storm reports on the eService Center. Please help monitor post-storm costs by reporting any price changes you see to pricing@xactware.com. Include contact information, the affected city, the item in question, and any supporting information.


Xactware is offering a variety of training options at convenient locations. Classroom training on Xactimate version 28—including many important new flood estimating features—is coming soon to a training location near you. You can also sharpen your flood estimating skills by enrolling in virtual classroom training. Self-paced training is also available from our Online Training Center.


Online Training Center Access

Once ordered, login to the Online Training Center using your Xactware ID.

Free Virtual Classroom Open Refresher Training

The Xactimate refresher classes are "open sessions" that allow for questions or users can watch as the trainer demonstrates key concepts of the product. Each session lasts for 2 hours. 

To view the schedule, register, and view login information, visit Xactimate 28 Refresher Training.

Xactimate Flood Forms Virtual Classroom Training

Xactware is also offering a two-hour flood-estimating Virtual Classroom Training course covering FEMA flood forms available in Xactimate. Follow these steps to sign-up:

  1. From the Xacware.com shopping cart, follow the four step process to select your preferred training course.
  2. Once ordered, additional training details will be emailed to you in the next 2-3 business days.

See the schedule for classes offered.


Our support team is ready to assist you with any Xactware-related issues you encounter. Chat support is available 24/7 through the eService Center, or you can call 1-800-710-9228 during business hours for paid phone support. The eService Center is also filled with useful documents, videos, and product tips to help you find answers to your questions.

Tools for Managing Weather Claims

Respond® predictive analytics helps you correlate a storm’s severity and anticipate its effects more accurately. You can better mitigate risk, improve service, and optimize response resources.

Respond lets you visualize the effect of each peril in the context of local policies. The near real-time weather analytics are tailored to your needs and integrated into your workflow. See how Xactware’s weather team tracked Hurricane Harvey at Xactware.com.

Once the threat of the storm is over, Benchmark hurricane reports provide property-specific information to help estimate damage caused by wind.

Xactimate Flood Estimating

Xactimate version 28 contains a wide range of important flood estimating tools for NFIP claims. They can help you quickly build compliant estimates and create the required reports. For more resources, see the Xactimate flood estimating web page.

Geomni Property

Once the storm has moved on, Geomni stands ready to fly the impacted areas to acquire the latest and most up-to-date imagery. Geomni Property data is available for homes and businesses in many flood-affected regions to help you estimate much more efficiently. You can even get started before the flood waters have completely receded.

Geomni Property data includes 3D structural diagrams with all dimensions, including the roof and walls with the exact placement of doors and windows. It also includes:

  • Building material identification
  • Decks
  • Outbuildings
  • Awnings
  • Driveways
  • Other concrete flatwork
  • Additional information on building features and the surrounding lot

You can order Geomni Property from Xactimate or XactAnalysis. Here’s one way to order from Xactimate:

  1. From the Project tab, right-click the project and select “Request Property Data.
  2. Enter information about the structure and click OK.

Xactware will notify you when the data package is ready to be downloaded into Xactimate.

View the latest Geomni imagery