Hurricane Support
Hurricane Support

Here are a few ways Xactware is working to help support you in your hurricane response efforts.

Hurricane Tracking

The Verisk weather team will provide our customers frequent and focused forecasts on the timing and location of the storm’s impacts. They’re also ready to deliver post-event details, including property-specific hurricane and straight-line wind reports. 

Estimate Flood Damage

Xactimate contains a wide range of important flood estimating tools for NFIP claims. They can help you quickly build compliant estimates and create the required reports. Upgrade to the new version of Xactimate desktop  to get access to the most recently released NFIP flood forms. For more resources, see the Xactimate flood estimating web page.

Additionally, XactScope is a new feature in Xactimate that helps you scope water mitigation estimates from start to finish. Learn more about XactScope for water mitigation and how to enable as you prepare for hurricane season

Predict Damage and Allocate Resources

RealTriage shows you which of your policies in force are likely to be affected before a hurricane makes landfall. Use this information to get a head start on acquiring and positioning resources—such as independent adjusters or restoration materials—and close claims faster. Also view before-and-after imagery from the GIC directly within RealTriage to verify claim authenticity and prioritize reconstruction efforts on properties at risk of further damage. 

Pricing Research

Our pricing team is monitoring prices and will issue updates as changes are warranted. Once ready, you can read the Xactware pricing research storm reports on the eService Center. Please help monitor post-storm costs by reporting any price changes you see to pricing@xactware.com. Include contact information, the affected city, the item in question, and any supporting information.


Xactware offers a variety of training options at convenient locations. Classroom training on Xactimate—including many important new flood estimating features, is currently available through virtual classroom training. Self-paced training is also available from our Online Training Center.


Online Training Center Access

Order the Online Training Center for free for 30 days to help stay up-to-date during storm activity. Use coupon code: Storm21 for the discounted option. 

On the order page select the $410 option, then enter coupon code Storm21.

Once ordered, login to the Online Training Center using your Xactware ID. 

Free Virtual Classroom Open Refresher Training

The Xactimate refresher classes are "open sessions" that allow for questions or users can watch as the trainer demonstrates key concepts of the product. Each session lasts for two hours. 

To view the schedule, register, and view login information, visit Xactimate Refresher Training. Search for "Refresher."

Xactimate Flood Forms Virtual Classroom Training

Xactware also offers a two-hour flood-estimating Virtual Classroom Training course covering FEMA flood forms available in Xactimate. See the schedule for classes offered and Search for "Flood."

Xactware Support

Our support team is ready to assist you with any Xactware-related issues you encounter. Free chat support is available 24/7 through the eService Center, or you can call 1-800-710-9228 during business hours for paid phone support. The eService Center is also filled with useful documents, videos, and product tips to help you find answers to your questions.

Expedite Support for Displaced Homeowners

Assist policyholders quickly from the desk with ClaimXperience's collaborative portal for documenting and triaging damage. Policyholders can begin building a contents inventory, share photos and video of the loss, and conveniently communicate with their adjuster, allowing you to get repairs and replacements started even sooner.

Explore more ways Xactware products and services can help you respond to major catastrophes.