Xactware.com

Xactware User Conference 2015 is
February 10-11 in downtown Salt Lake City

Stay February 12 for an extra day of free training.

Scheduled Speakers

Jim Loveland

Jim Loveland

Xactware

Cam Marston

Cam Marston

Workforce Dynamics Consultant

Sam Bergman

Sam Bergman

Rolyn Companies, Inc.

Jim Loveland

Jim Loveland


Xactware & Verisk Analytics

Jim Loveland is president and CEO of Xactware Solutions as well as senior vice president of Verisk Analytics. Mr. Loveland is a group executive responsible for Verisk Underwriting Solutions and Xactware. Verisk Underwriting Solutions, a division of Verisk Analytics, develops and delivers underwriting information and services for the property/casualty insurance industry.

During Mr. Loveland’s tenure as Xactware's president and CEO, the company has expanded business operations into several international markets, broadened its customer base into new vertical markets, joined the Verisk Analytics Family of Companies, and overseen the release of many new products and services. Today, Mr. Loveland leads a company with more than 500 employees.

Mr. Loveland holds a bachelor of science degree in computer science from Brigham Young University and a master of business administration degree from the University of Utah. He serves on the boards of a number of charitable organizations. In 2011, Utah Business magazine named Mr. Loveland CEO of the Year.

Cam Marston

Cam Marston


Workforce Dynamics Consultant

Cam Marston is the leading expert on the impact of generational characteristics and differences on the workplace and the marketplace. He is an author, columnist, blogger, and lecturer. For more than 15 years his firm, Generational Insights, has provided research and consultation on generational issues to hundreds of companies and professional groups. He is the author of “Motivating the ‘What’s In It for Me?’ Workforce,” “Generational Insights,” “Generational Selling Tactics That Work,” He writes a column for InvestmentNews, CNBC, Investment Advisor, and has been a featured columnist in Agent’s Sales Journal, AdvisorOne Magazine, ThinkAdvisor and Multi-Housing News, among others. Marston has provided generational insight to American Express, Fidelity, Merrill Lynch, Kellogg, Coca-Cola, Macy’s, Warner Brothers, ESPN, Qualcomm, RE/MAX, Eli Lilly, the US Department of Agriculture, the Internal Revenue Service, and the US Army. Cam holds a Bachelor of Arts from Tulane University.

Sam Bergman

Sam Bergman


Rolyn Companies, Inc.

Samuel J. Bergman, CEO and COO of Rolyn Companies, Inc., has been with Rolyn since 1981. Today, Samuel is recognized as an expert in the fields of infection control and decontamination, disaster response, recovery, and restoration. Over the past 35 years, Samuel has led hundreds of infection control projects at hospitals, tissue banks, and pharmaceutical labs nationwide.

With his expertise in infectious disease control field, Samuel has provided Rolyn with the opportunity to be the sole infectious disease responder to several of the 35 hospitals just designated by the President as “Ebola-Ready Treatment Centers.” Recently Samuel led an international decontamination operational team to perform biomass reduction and decontamination services at a large Central American Healthcare System. Rolyn’s decontamination response resulted in a substantial reduction of health associated infections, leading to a significant decrease of patient deaths and resulted in the adoption of similar biomass reduction and decontamination services system wide.

KC Agrelius

KC Agrelius

XactAnalysis

William Brower

William Brower

Liberty Mutual Group

Rick Carter

Rick Carter

Xactware

KC Agrelius

KC Agrelius


XactAnalysis

K.C. Agrelius is the vice president of XactAnalysis, Xactware's real-time claims tracking and reporting solution. Before starting at Xactware in 2002 as manager of projects and designs with XactNet, K.C. spent 10 years with State Farm Insurance in their property and casualty claims department.

K.C. earned a bachelor’s degree and an MBA from Auburn University. Originally from Denver, Colorado, K.C. enjoys spending time with his family as well as cycling, climbing, and tennis.

William Brower

William Brower


Liberty Mutual Group

Bill Brower is vice president and manager of strategic partnerships for Liberty Mutual Personal Insurance. In his current role, Bill leads innovation efforts and vendor relationships across all claims disciplines at Liberty Mutual Insurance. Bill is a former chairman of the I-CAR International Board of Directors and currently serves on the board as the immediate past chairman. Bill also serves on the CAPA Board of Directors. Prior to joining Liberty Mutual in 2004, Bill held numerous leadership positions during his 18-year career with Nationwide Insurance Company. Bill holds a BS in organizational leadership from Franklin University and in 2013 completed his MBA from Shorter University in Atlanta, Georgia.

Rick Carter

Rick Carter


Xactware

Rick Carter is an Xactware Certified Trainer. Prior to working as a trainer, he worked for more than six years as an Xactware software tester. Including time spent with Xactware, Rick has spent more than 20 years in the software industry in various capacities, including support, development, training, testing, and team leadership. He has two years of full-time construction experience with another five years of part-time work, mostly for painting contractors. Rick has a bachelor’s degree from Brigham Young University.

Joel Dagenais

Joel Dagenais

AXP Software

Jared Dearth

Jared Dearth

XactContents

Bill DiGiovanni

Bill DiGiovanni

Crawford Contractor Connection

Joel Dagenais

Joel Dagenais


AXP Software

Joel Dagenais is president of AXP Software and is Xactware’s Canadian and international consultant. Joel oversees Canadian operations and works closely with insurance companies in Canada to provide up-to-date information and support for personalized projects.

Prior to Xactware, Joel owned and operated a full-service restoration company in Hull, Québec, for nearly 16 years. Joel was also president and CEO of a full-service master franchise restoration company with 16 offices in Québec for 12 years.

Jared Dearth

Jared Dearth


XactContents

Jared Dearth is a project manager on XactContents, Xactware's leading personal property estimation platform. Jared joined the Xactware team in 2010. Previously, he managed the software development to streamline user interfaces and increase user productivity in companies throughout North America and Asia. Jared received a bachelor's degree in behavioral sciences from Utah Valley State College and an MBA from Brigham Young University.

Bill DiGiovanni

Bill DiGiovanni


Crawford Contractor Connection

Bill DiGiovanni is the AVP of customer service for Contractor Connection. He is responsible for the day-to-day management of the Customer Service Department and the 24-hour Assignment Center. Bill also serves as account manager on the Insurer Client programs. He uses his in-depth industry knowledge to assist insurer clients in maximizing the benefits of their contractor programs. Bill joined Contractor Connection in 1997. Since that time he has held several key management positions within Contractor Connection. He has also been responsible for the day-to-day management of the Estimate Review, Reinspections, and Issue Resolution departments.

Cory Ennen

Cory Ennen

Signal Restoration Services

Ted Foster

Ted Foster

BELFOR Property Restoration

Paul Gardner

Paul Gardner

BELFOR Property Restoration

Cory Ennen

Cory Ennen


Signal Restoration Services

Cory Ennen is executive vice president of Signal Restoration Services. Cory has over 20 years’ experience in nearly all facets of the insurance repair and building industry. His vast experience ranges from starting as a field technician to owner/operator of a multi-million dollar fire and water damage restoration company. He consults on large losses and provides expert witness testimony, as well as appraisal services.

With his extensive experience, Cory was able to develop a documentation and billing system for the insurance repair industry. Cory has numerous licenses and certifications from the Restoration Industry Association, Institute for Inspection, Cleaning and Restoration Certification, State of California, and Xactware. He is a member of the RIA, IICRC, the Carpet and Fabric Institute, and World Floor Covering Association.

Ted Foster

Ted Foster


BELFOR Property Restoration

Ted Foster is BELFOR Property Restoration’s national pricing specialist and a trainer. Ted’s duties include monitoring and reporting price fluctuations throughout North America and working with insurance software platforms as well as BELFOR’s 120-plus locations throughout the USA and Canada to assist and address pricing matters. Ted also assists BELFOR’s Program Department to handle estimating processes consistently from office to office. He does consulting work for various insurance carriers and legal firms related to the complex issues within the property loss and repair industries. Ted has been in the insurance restoration industry for more than 38 years, working as a carpenter, project manager, and estimator.

Paul Gardner

Paul Gardner


BELFOR Property Restoration

Paul Gardner works for BELFOR Property Restoration, the world’s largest disaster recovery company, where he manages both the Reno and Lake Tahoe offices. Paul has more than 20 years of experience in all phases of construction and insurance restoration. He is an executive general estimator and is certified to teach Xactimate 25 and 27. Paul has taught Xactimate courses to hundreds of insurance and restoration industry professionals across the country.

Russel Jackson

Russel Jackson

Cunningham Lindsey

Ryan Johnson

Ryan Johnson

Xactimate

Steve Lekas

Steve Lekas

Verisk Insurance Solutions

Russel Jackson

Russel Jackson


Cunningham Lindsey

Russ Jackson, assistant vice president of catastrophe operations for Cunningham Lindsey, has more than 35 years’ experience in senior management, training, and insurance claims, both in the military and business. His responsibilities included managing insurance programs, ensuring DOT and OSHA compliance, and overseeing workers compensation administration in nine states. As an independent adjuster, he has handled both residential and commercial claims, developed and conducted adjuster training, and managed numerous catastrophe storm offices. He is an active member of the National Association of Catastrophe Adjusters. A graduate of the U.S. Army Command and General Staff College, he holds an MPA degree from the University of Laverne and a BS degree from the Virginia Military Institute.

Ryan Johnson

Ryan Johnson


Xactimate

Ryan Johnson is the assistant vice president of Xactimate. He oversees all Xactimate product direction and development. Ryan joined Xactware in 1998 and has been influencing the design and functionality offered in Xactimate through the years. Most recently his focus was in international markets before assuming his current role leading Xactimate. Ryan has a bachelor's degree in business management from Utah Valley University, focusing on international business, and an international MBA from IE Business School in Madrid, Spain.

Steve Lekas

Steve Lekas


Verisk Insurance Solutions

Steve Lekas, vice president of property product management for Verisk Insurance Solutions – Underwriting, is responsible for product development and management strategies for property lines as well as leading the development and launch of innovative property products. Before joining Verisk, he built and launched the Esurance homeowners program and led it as director of homeowners product management and actuarial at Esurance (an Allstate company).

Jeff Lewis

Jeff Lewis

Property InSight

Peter Lore

Peter Lore

Nationwide Insurance

David Luse

David Luse

Xactimate

Jeff Lewis

Jeff Lewis


Property InSight

Jeff Lewis is the Property InSight senior director of development. Jeff has been with Xactware since 1997 working on desktop, online and mobile products including the development of Property InSight, Roof InSight, Xactimate online and Xactimate mobile. Jeff holds a bachelor of science degree from Utah Valley University and was recognized as a distinguished alumni.

Peter Lore

Peter Lore


Nationwide Insurance

Pete Lore serves as associate vice president of property technical claims for Nationwide Insurance. In this role, Pete has responsibility over all technical functions of personal lines property claims, the National Catastrophe Team, the Centralized Property Team, and the managed repair program. He has been with Nationwide since 1994. Pete is a graduate of Mount Vernon Nazarene University with a degree in human resource management, and is the executive sponsor of Nationwide’s P&C Claims Diversity and Inclusion Council. Prior to his Nationwide career, Pete joined the U.S. Navy Seabees after high school, touring the world as a builder. Following five years active duty, he opened his own general construction business while continuing to serve in the U.S. Navy Reserves.

David Luse

David Luse


Xactimate

David Luse is director of development in the Xactimate group. In this role, he is responsible for all desktop development and maintenance of Xactimate as well as development of the XactRemodel product. David has been with Xactware since 2006, serving initially as a project manager. He's worked in the field of IT and project management since 2001, before which he worked in construction and remodeling. He received a bachelor's degree in IT management from Excelsior College. David recently represented Xactware as the chairman of the NARI National Members Council.

Michael Mack

Michael Mack

ServiceMaster Restore

John MacKenzie

John MacKenzie

MacKenzie Restoration, Inc.

Jason Marrero

Jason Marrero

The Hanover Insurance Group

Michael Mack

Michael Mack


ServiceMaster Restore

Michael S. Mack is the president and CEO of L&M Services Incorporated dba ServiceMaster Restore in Seattle. Michael and his team are also part of the ServiceMaster International Response team (SRM). Michael has been with ServiceMaster Restore in the insurance repair industry for 25 years.

John MacKenzie

John MacKenzie


MacKenzie Restoration, Inc.

In 1982 John MacKenzie founded and became president of MacKenzie Restoration, Inc. DKI. John is a member of RIA, DKI Chapter president, member of the DKI Advisory Council, director of the San Antonio chapter of Rebuilding Together and active in his local church, as well as other local associations. He is a past board member of the National Remodeler’s Council, past trustee of the National Roofing Contractors Association, past president of the Roofing Contractors Association of Texas, past president of the San Antonio Home Improvement Advisor Council, and past trustee of the Alamo Community College District Board of Directors. He also served as a featured speaker at these and other professional associations over the years.

John MacKenzie

Jason Marrero


The Hanover Insurance Group

Jason Marrero is a senior outside field adjuster and property trainer at The Hanover Insurance Group. Jason has been with Hanover since August of 2012. He has been in the insurance industry for approximately 14 years handling liability, litigation, and property claims under homeowner and commercial lines of business. Jason’s current focus is the training of new inside and field property adjusters. He also develops and implements training for the existing property adjusting staff to meet Hanover’s strategic objectives. Jason has been an Xactimate user since 2007.

Tim McKeon

Tim McKeon

Xactware

Robert McRorie

Robert McRorie

RJMW Claim Services

Jon Miller

Jon Miller

Xactware

Tim McKeon

Tim McKeon


Xactware

Tim McKeon is Xactware's assistant vice president of North America Sales. He oversees Xactware’s 10 account executives, who manage client relationships for the insurance carrier, contractor and service provider markets. Prior to his appointment as assistant vice president Tim was responsible for managing Xactware’s customers in the Great Lakes region. Tim has 17 years’ experience selling enterprise software applications across multiple industries.

Robert McRorie

Robert McRorie


RJMW Claim Services

Bob McRorie, AIC, is the president and CEO of Reid, Jones, McRorie & Williams Inc. Claim Services. He oversees all five divisions of the company, including Daily Claims, Catastrophe Operations, Flood Claims, Branch Assist and Third Party Administration. Bob has been a partner in RJMW since 1983 and the president since 2003. With over 40 years adjusting and managing experience, he has witnessed dramatic changes within the insurance industry and has been at the forefront of estimating and training innovations, including a complete training facility which includes a 900-square-foot multi-structural house located within the home office in Charlotte, NC.

Jon Miller

Jon Miller


Xactware

Jon Miller is a certified instructor with Xactware. Prior to becoming an instructor for Xactware in 2013, Jon was an estimator and project manager for one of the largest restoration companies in the United States. While with the restoration company, Jon was the lead instructor for CE credits for the states of Utah and Wyoming. Jon has multiple IICRC certifications, including WTR, ASD, OCT, FSRT, and CCT.

Steve Moriarity

Steve Moriarity

The Hanover Insurance Group

John North

John North

Moisture Mapper International, Inc.

Lewis Nuttall

Lewis Nuttall

XactAnalysis

Steve Moriarity

Steve Moriarity


The Hanover Insurance Group

Steve Moriarity is a senior unit manager at The Hanover Insurance Group. Steve has been with Hanover since 1993 and has held various management roles since 2001. His current focus as a senior unit manager includes the oversight of the quality audit program for 2015, the implementation of strategic initiatives across the property operations, and assisting new managers in their development. Additionally, Steve serves in the role of coverage consultant to ensure consistency in the application of coverage. Steve has been an Xactimate user since 1995 and is one of Hanover’s Xactimate affiliated trainers.

John North

John North


Moisture Mapper International, Inc.

John North is president of Moisture Mapper International. His background includes 20 years in the property restoration industry initially focusing on the creation and management of third-party-contractor-network solutions for both commercial and residential properties. John was part of the original management team that developed the PRISM Network, now known as Crawford Contractor Connection, and was also a co-founder of IntegResource, a contractor network providing commercial property solutions in the USA and Canada. Since 2010 John has been the president of Moisture Mapper, a software company that, in collaboration with Xactware, provides mitigation-process management and analysis solutions for insurers, restoration contractors, and third-party administrators.

Lewis Nuttall

Lewis Nuttall


XactAnalysis

Lewis Nuttall is the director of XactAnalysis, Xactware’s real-time assignment network. Lewis has been with Xactware since 1994 and has been involved in nearly every aspect of product management from project management to national sales to implementation to technical support. As director of XactAnalysis, Lewis is responsible for maintaining the XactAnalysis product road map, and coordinating each quarterly release. Lewis graduated from Utah Valley University with a bachelor's degree in business management and received an MBA from the University of Utah.

Magnus Olson

Magnus Olson

Property InSight

Cary Peterman

Cary Peterman

Auto-Owners Insurance Company

Geri Powell

Geri Powell

Georgia Farm Bureau

Magnus Olson

Magnus Olson


Property InSight

Magnus Olson is a member of Xactware’s Property InSight division management team. Magnus has spent his entire career in the geospatial data industry. Magnus holds a bachelor’s degree in electrical engineering from Chalmers Institute of Technology, Sweden. Magnus is currently in charge of Xactware’s imagery acquisition program and the production team responsible for bringing Roof InSight and Property InSight to the market, including managing the operative relationships with Xactware's partners and staying on top of the latest technology developments in the field of geospatial data and remote sensing.

Cary Peterman

Cary Peterman


Auto-Owners Insurance Company

Cary Peterman is the manager of the Property Claims Estimating and Training department for Auto-Owners Insurance Company. He has been with Auto-Owners for over 14 years, holding many different positions including: field claim representative, senior claim examiner, assistant manager of home office property claims, and assistant manager of a claim branch office. In his role as the manager of the Property Claims Estimating and Training department he has become involved with the implementation, support, use, and training of Xactimate, Xactimate mobile, and XactAnalysis.

Geri Powell

Geri Powell


Georgia Farm Bureau

Geri Powell is the senior manager of claims operations for the Georgia Farm Bureau Mutual Insurance Company. In addition to managing the operations of the claims department, Geri directs the management of the Special Investigations Unit, Subrogation Unit, Support Unit, Call Center, Business Analysts, Performance and Development Unit, Project, Audit, and Compliance. Geri has also held management positions with Nationwide Mutual Insurance Company. Her interests include volunteer activities with the Junior League of Macon, National Charity League, and Alzheimer’s Association. Geri also enjoys watching football and is a competitive runner. She lives in Macon, Georgia with her husband, son and daughter.

Corey Reed

Corey Reed

Property InSight

Carol Rogers

Carol Fischer Rogers

Rytech, Inc.

Nicholas T. Sekol

Nicholas T. Sekol

American Technologies, Inc.

Corey Reed

Corey Reed


Property InSight

Corey Reed is the Property InSight director of visual intelligence. Corey oversees the development of Sketch and visualization tools for Property InSight data. He has been with Xactware since 2002 assisting with the development of Xactimate, Sketch, Aerial Sketch, Roof InSight and Property InSight. Corey’s previous experience with CAD, roof design, and construction has made him instrumental in building tools for capturing, editing, and visualizing structures. He holds a bachelor’s degree in computer science from Utah Valley University.

Carol Rogers

Carol Fischer Rogers


Rytech, Inc.

Carol Fischer Rogers is the director of strategic accounts at Rytech, Inc., a water damage restoration and mold remediation company. She has 16 years’ experience in the emergency restoration industry; and has focused her efforts within the franchise community by building relationship-driven partnerships throughout the property and casualty insurance market. Carol is IICRC certified in multiple areas related to emergency mitigation, including water damage, structural drying, and other restoration services, and teaches continuing education classes around the country. Carol has served on boards and committees with the following organizations: PLRB, ACE, Women in Claims, Blue Goose Texas Pond and Property Industry Conference (PIC). Carol also emcee’s The Sunshine Conference (TSC) which spotlights key issues and concerns in today’s insurance world and how this impacts carriers that write in Florida. Carol holds a bachelor’s degree in psychology from Purdue University, cum laude.

Nicholas T. Sekol

Nicholas T. Sekol


American Technologies, Inc.

Nicholas T. Sekol is a project manager for American Technologies, Inc., specializing in emergency services and fire restoration. Nicholas is responsible for project management, estimating, sales, and business development as well as internal and external Xactimate training. He is a licensed general contractor with 12 years of industry experience. Nicholas has completed more than $20 million in projects ranging from basic remodels to large loss commercial projects in the $1 million and more range. His home base is San Diego.

Ryan Smith

Ryan Smith

XactContents

Eric Taylor

Zeke Smith

Xactimate

Nick Sykes

Nick Sykes

Xactimate

Ryan Smith

Ryan Smith


XactContents

Ryan Smith is the assistant vice president of XactContents, Xactware's leading personal property estimation platform. In this role, Ryan manages the XactContents group in creating world-class solutions for the estimation of personal property items. Ryan has been with Xactware since 2003 and has worked as a developer with Sketch and a project manager for Xactimate. He received a bachelor's degree in computer science from Utah State University and an MBA from the University of Utah.

Zeke Smith

Zeke Smith


Xactimate

Zeke Smith is a director for Xactimate, responsible for overseeing the development and implementation of Xactimate online for North America, Xactimate online and Xactimate desktop for international, and Xactware administration. Prior to this role, Zeke spent nine years as a project manager with an emphasis on Xactimate cloud development, third-party roof measurement integration, Aerial Sketch, and large custom development. Before joining Xactware in 1997, Zeke spent several years in the construction industry working in the concrete, framing, electrical, and finish carpentry trades. Zeke has an associate's degree in computer science and a bachelor's degree in business management from University of Phoenix.

Nick Sykes

Nick Sykes


Xactimate

Nicholas Sykes is a director for Xactimate, a role in which he oversees the development of Xactimate mobile and cloud service projects. Nick originally joined Xactware in 2002 and has worked in many roles, including project manager of implementation, manager of quality assurance, and project manager for major releases. Nick received an art degree and a bachelor's degree in information technology from Utah Valley University and an MBA from the University of Utah. Prior to joining the Xactware team, Nick worked for multiple technology companies that specialize in software, networking, and computer hardware.

Jeff Taxier

Jeff Taxier

American Technologies, Inc.

Jason Taylor

Jason Taylor

Xactware

Jeff Taylor

Jeff Taylor

Property InSight

Jeff Taxier

Jeff Taxier


American Technologies, Inc.

Jeff Taxier is the education and training manager for American Technologies, Inc., a full-service national restoration contractor headquartered in Orange, Calif. Jeff joined ATI in May 2012 after a 35-year career with Allstate Insurance Company. During that time, Jeff held a variety of positions in Allstate’s claim department, including property claim manager for the company’s Southern California operation and home office. He created and taught Allstate’s property curriculum, developed classroom and web-based courses on Allstate’s property, auto, and casualty processes, and helped to develop and install Allstate’s property dispatch system.

At American Technologies, Inc., Jeff is responsible for developing and conducting insurance industry training programs for ATI staff, assisting in the expansion of the company’s educational curriculum for ATI management, and developing online webinars and classroom training for continuing education programs. Jeff has a bachelor’s degree in English from Loyola Marymount University and is a master’s candidate in instructional technology at Northern Illinois University. He holds the Senior Claim Law Associate (SCLA) designation and is a certified in Water Damage Restoration and Applied Structural Drying and Fire and Smoke Restoration by the IICRC.

Jason Taylor

Jason Taylor


Xactware

Jason Taylor is vice president of business development at Xactware. Prior to his current role, Jason has served in sales, support, and marketing positions throughout his career at Xactware, which started in 1997. Jason’s business development responsibilities include managing relationships with third-party companies for workflow and data integrations, exploring new markets, and analyzing the need for new products in existing markets. He has also represented Xactware at many industry conferences and events and enjoys working directly with Xactware customers and partners. Jason received a bachelor's degree from Brigham Young University and an MBA from Purdue University.

Jeff Taylor

Jeff Taylor


Property InSight

Jeffrey C. Taylor is vice president of Xactware's Property InSight division. Jeff has been with Xactware since 1992 and led the Xactimate group for the majority of that time. He and his team have produced key innovations for Xactware such as Property InSight, Roof InSight, Aerial Sketch, Xactimate mobile, Xactimate Online and XactScope, Many of Xactware’s current division leaders have come from areas Jeff has managed directly. Jeff takes great pride in both technology innovation and investment in great people. His team is always focused on future technology and making the lives of Xactware customers easier.

Mr. Taylor holds a bachelor of science degree in eBusiness from Utah Valley University and a master of business administration degree from the University of Utah. Jeff is active working with several charitable organizations and actively serves with his wife Kay supporting families facing significant challenges at Primary Children’s Medical Center.

Larry Thomas

Larry Thomas

Contractor Connection

Todd Van Sant

Todd Van Sant

Interstate Restoration

Jen Hevelone

Jennifer Whiteaker-Hevelone

Eberl Claims Service

Larry Thomas

Larry Thomas


Contractor Connection

Larry C. Thomas is the president and CEO of Contractor Connection, a division of Crawford & Company. Larry has spent his entire 32-year professional career with Crawford & Company in various roles, starting as a multiline adjuster. Other roles include branch supervisor, unit manager, various branch manager positions, regional vice president, and senior vice president. Contractor Connection has grown to be the industry leader in contractor managed repair for the insurance and consumer home improvement industries. Larry has a bachelor’s degree in history from UCLA. He serves on the Board of Directors for the Jacksonville Better Business Bureau.

Todd Van Sant

Todd Vant Sant


Interstate Restoration

Todd Van Sant is the national estimator for Interstate Restoration. He oversees the various estimating requirements for projects across multiple verticals including commercial, multifamily, institutional, and industrial. In his role, Todd’s involvement in the scope of work process ensures projects are completed safely, successfully, and within budget. From numerous cost-related responsibilities to working with appropriate government agencies to certifying project compliance, Todd’s role is vital to Interstate’s reputation as a trusted service provider. Todd’s expertise spans 12 years and includes restoration projects following Hurricanes Katrina and Sandy, as well as the devastating tornado in Joplin, Missouri.

Jen Hevelone

Jennifer Whiteaker-Hevelone


Eberl Claims Service

Jennifer Whiteaker-Hevelone, ANFI, AINS, AIC-M, is an Executive Director at Eberl Claims Service where she is responsible for the workforce development operations and is involved in the business development, marketing operations, and centralized catastrophe operations. She has been in insurance since 1991 and specifically in claims since 1996. She started with Eberl Claims Service in 1998 and has worked as a field claims adjuster, field claims trainer, and field claims manager prior to accepting her current position. Jennifer is an Xactimate Affiliate Certified trainer, and has been an Xactware user since 1996. She holds adjuster’s licenses in multiple states and speaks to audiences, ranging in size from 15 to 400, nationwide regarding property insurance claims.

Gary Willis

Gary Willis

Georgia Farm Bureau

Didi Womack

Didi Womack

AdjusterTrainer.com

 
Gary Willis

Gary Willis


Georgia Farm Bureau

Gary Willis is the senior manager of property claims for the Georgia Farm Bureau Mutual Insurance Company. In addition to directing the management of the Property Claims Unit, Gary also serves on the Insolvency Pool for the State of Georgia. Outside of work, his interests include coaching both basketball and baseball. He also enjoys golf and running. He lives in Warner Robins, Ga., with his wife and two sons.

Didi Womack

Didi Womack


AdjusterTrainer.com

Didi Womack, founder of AdjusterTrainer.com, is an NFIP Certified flood claims adjuster and Xactware Certified trainer. Didi has written and developed training programs to teach flood claims adjusters to use Xactimate 28 estimating software. Her programs include classroom training, online training, and mentorship services designed to help experienced adjusters transition to flood claims and to enable new flood claims adjusters to qualify for certification. Prior to transitioning to flood claims adjusting, Didi developed training programs for the information technology industry throughout the United States and Europe. Didi has customized her delivery of the Xactimate 28 Fundamentals and Proficiency training program to address the unique challenges of flood claims adjusters.

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AdjusterTrainer.com provides training programs and mentorship services to teach new and experienced flood claims adjusters how to do their jobs step-by-step using Xactimate 28 claims adjusting software. Flood claims adjusting is a complex industry requiring adjuster certification through the National Flood Insurance Program (NFIP). Certification requirements include a minimum of four years of property loss adjusting experience; in-depth knowledge of NFIP standards, procedures, and policies; and a demonstrated ability to prepare an accurate scope of damage and cost estimates. These certification requirements and the steep learning curve to acquire them have created barriers to entry into flood claims adjusting for new adjusters as well as experienced adjusters seeking to transition into the industry.

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Adjuster Trainer

Alacrity Services established itself as a leader in property claim solutions in 1999. Alacrity provides a nationwide network of credentialed professional contractors. We manage processes for insurance claims, water mitigation, and homeowner renovations from start to finish. While our contractor network and the leading-edge applications needed to support it is the core of our business, we continue to expand our services in line with our customer’s needs. Recent developments include technology enhancements for mitigation contractors, a mitigation estimate review program, and the addition of several service trade groups, including Ladder Assist and HVAC Inspections. Alacrity is dedicated to turning new, imaginative ideas into effective products and services while streamlining existing systems, reducing unnecessary claim payouts, and improving customer service.
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American Technologies Belfor Blackmon Mooring
American Technologies

With more than 25 years of experience, ATI is a national leader in restoration, environmental remediation, and reconstruction. We are proud to be the nation’s largest family-owned restoration contractor. ATI clients receive personal attention from our management team, plus all the benefits of a large company with nationwide locations, state of the art equipment and extensive personnel.

We have over 700 full-time employees and 15 offices around the country. Our services include 24-hour emergency response, water damage, fire and smoke damage, lead/asbestos removal, mold remediation, biohazard cleanup, documents restoration, electronics and machinery restoration, contents cleaning and restoration, pack-outs, and reconstruction.
atirestoration.com

Belfor

BELFOR Property Restoration is the world’s largest disaster restoration company and is the premier provider of property recovery services in North America. Operating in 29 countries with 300 offices and more than 6,400 specialized restoration experts, BELFOR can respond immediately with experienced manpower and specialized equipment to quickly stabilize a disaster scene. As veterans of the disaster recovery industry, BELFOR has restored property damaged from almost every imaginable peril. Experience is the best teacher of large loss management. Thanks to years of commitment, BELFOR professionals are able to quickly rein in the chaos and perform timely restoration procedures to keep property damage and business interruption to a minimum. BELFOR has full-service offices strategically positioned to mobilize and respond to every major metropolitan area. For more information please visit www.belfor.com or call the 24/7 National Emergency Hotline at 800.856.3333.
belfor.com

Blackmon Mooring

Blackmon Mooring & BMS CAT specialize in the restoration and reconstruction of residential and commercial properties on a global basis. From hurricanes, fires and earthquakes to floods and mechanical breakdowns, we stabilize the loss site, determine the scope of damage, and restore the property to pre-loss condition. Our focus on service, flexibility, urgency, experience, training, and staffing make Blackmon Mooring & BMS CAT prime partners to meet your disaster recovery and property restoration needs.

Our superior operational expertise in disaster recovery and property restoration enables customers to return to their homes or daily operations quickly, reducing the amount of interruption they experience as a result of their loss. Our goal in every loss situation is to provide efficient, cost-effective restoration services tailored to the property owner’s needs. Blackmon Mooring & BMS CAT provide customers with a complete restoration, mitigation, and emergency response program in just one phone call. We have the resources and skills necessary to handle multiple projects simultaneously, area-wide and throughout the world.

For more than 60 years, our companies have provided a full line of restoration and construction services to residential and commercial customers around the globe.
bmscat.com

BSA Claims Service Business Networks CCA
BSA Claims Service

We are a premier full service Claims Administration & Adjusting Service Corporation providing superior claims service and experienced licensed adjusters to preferred Property and Casualty Carriers. We believe that Insurance carriers should expect more from their strategic partners and BSA Claims is making an impact by exceeding commitments and putting our clients’ interests ahead of our own. Our company was built by delivering exceptional customer service which starts and ends with our employees.

In addition to daily field adjusting and nationwide catastrophe response, BSA implements customized programs such as fast track solutions, specialty units, appraisal and disputed claims services, quality assurance programs and a variety of investigative and inspection services.

BSA Claims has quietly developed a reputation for being flexible, transparent and technologically advanced while delivering an unsurpassed level of performance. We invest in our clients and have completed the SSAE 16 audit to insure our clients are protected and their data is secure.
bsaclaims.com

Business Networks

Business Networks comprises geographically non-competing remodelers or insurance restoration professionals at similar revenue figures and stages of growth. Group members meet face to face twice a year for three days, sharing financials, forms, and ideas for growth. They offer one another support for everything from firing an employee to opening a new office to personal issues. Most importantly, they challenge each other to meet goals or face consequences. Business Networks helps you survive in this time of economic change.
businessnetworks.com

CCA Global Partners

Lionsbridge Contractor Group, endorsed by several of the nation’s largest insurance carriers, is a CCA Global Partners cooperative of elite general contractors and restoration companies dedicated to serving the property insurance industry. Lionsbridge members are highly experienced in all disciplines of insurance restoration and reconstruction work and pride themselves on exceeding the expectations of the policyholder. Each member of Lionsbridge is a shareholder and owner of the cooperative, because we believe that ownership equates to pride in our work. The unique co-op business model differentiates Lionsbridge from traditional third party management groups and has been the foundation for the success of CCA’s national flooring program. Through its Carpet One and Flooring America divisions, CCA has been a trusted provider for the flooring replacement needs of the nation’s largest insurance carriers for over 15 years. The combination of Lionsbridge Contractor Group and the existing CCA Global flooring program creates a powerful team capable of providing a seamless, one-stop-shop approach to claims processing.
lionsbridge.org

Claimplus Client Runner Contractor Connection
Claimplus

Claimplus was founded in 2001 and is celebrating its 14th year of insurance claims support. Claimplus specializes in the services of contents valuation, applied depreciation, transcription, loss site inventory creation, and product replacement. Claimplus software-driven contents services provide carriers with accurate, detailed data relevant to contents claims. Claimplus' simple connectivity and adjuster desktop access to Claimplus expertly valued line items produce and capture the consistency, productivity, and analytics the insurance industry and risk management earnestly desires.

Claimplus principles have been assisting the insurance claim industry for over 30 years; successfully reducing claim cost severity, claim cycle time, and respectfully helping policyholders quickly recover from loss. Claimplus is woman-owned and offers clients the added benefits of supplier diversity. Our vast homeowner and commercial product knowledge, experienced claim management practices combined with our commitment to customer service keeps Claimplus services second to none.
claimplusonline.com

Client Runner

ClientRunner is a web based and mobile software system specifically designed to help restoration contractors succeed with simple workflow management, relationship marketing, and analytic reporting that is integrated, powerful, and reasonably priced. Bring jobs in on time and on budget, and stay on top of every detail along the way with ClientRunner. Document, track, and manage all aspects of a complicated job file with easy job intake, dispatching, scheduling, lawful notes files, photos, documents, contacts, and much more. ClientRunner helps you do more with less, while making more money. Contact us now for a free demo or 14-day free trial at 801.224.4900.
ClientRunner.com

Contractor Connection

Crawford Contractor Connection is a division of Crawford & Company, the world’s largest independent provider of claims management and related solutions to the risk management and insurance industry, with a global network serving clients in more than 70 countries. Contractor Connection is the industry’s largest independently managed contractor network, with more than 4,500 general and specialty contractors providing a seamless solution for high-quality repair services to property and casualty insurance carriers and consumer markets. Contractor Connection is located in Jacksonville, Florida, and offers contractor services for commercial and residential properties throughout the United States and Canada.
contractorconnection.com

Eberl Claims Service First General Property Restoration Specialists
Itel
Eberl Claims Service

Eberl creates custom, scalable claims handling solutions to satisfy the requirements of your fluctuating claims volume. Having worked every major catastrophe since 1987, we maintain an impressive background of managing large-scale projects for our clients during critical events, as well as the capacity and experience to handle any day-to-day needs they may have. Our vision is to deliver insurance solutions that exceed expectations by providing unparalleled leadership, opportunity and support for our clients and associates.

Thanks to the superior quality of our adjusters, our team will seamlessly integrate with yours, expertly following your guidelines to the letter. From large catastrophic events to routine daily claims, we have the staff, expertise and flexibility to give you the best product at the best value. We recruit and retain individuals of the highest caliber to represent our organization. As a company built on integrity, innovation and inclusion, we are the first choice for clients and associates.

We have the highest standards in technology, service and hiring practices, and we’ll represent your company the way you would yourself. When you choose to work with Eberl, you’ll enjoy the benefits that come from doing business with an established, knowledgeable and reputable firm. If your expectation for insurance claims providers has been set by the industry, let Eberl shatter it.
eberls.com

First General

With over 80 offices across Canada and the United States, the First General network of professional restoration contractors has lead the property damage restoration industry for over 30 years with exceptional performance, accountability and customer care.

Individualized training from experienced and inspired leaders, followed by 24/7/365 support, ensures you develop your business to its maximum potential and enables you to handle your clients' needs during normal and catastrophic situations.

Join First General to learn how to become a leader in the property damage restoration field! Call us today at 1-877-888-9111.
firstgeneralservice.com

Itel

ITEL, the pioneer of independent flooring, roofing, and siding analysis, has helped insurers fairly, quickly, and accurately settle over 5 million claims to date. Sample testing is completed in as little as 24 hours. And now, with the ITEL Mobile Lab app (patent pending), lab reports are returned in just 30 minutes, bringing lab accuracy to every claim.

Scientific processes developed over 20 years of continuous research and development drive the ITEL laboratory. Every test – including those submitted via the ITEL Mobile Lab app – is conducted by an experienced ITEL analyst and backed by North America’s largest database of flooring, roofing, and siding products.

ITEL’s long-standing integration with Xactimate allows customers to receive lab reports quickly and efficiently on physical and app-based tests. Lab results can be applied directly to estimates, with usage reporting available through XactAnalysis.
itelinc.com

National Water Next Gear Solutions Paul Davis
National Water

National Water is the leading provider of water mitigation estimating and third party audit services. The National Water applications and services are based on the industry standards of the Institute of Inspection, Cleaning and Restoration Certification, (IICRC), FEMA Guidance 13025a, proprietary algorithms, and market-based material and labor charges. National Water offers solutions for insurers and adjusters to easily determine the impact of water damage to a building structure and quickly begin the process of recovery.

The suite of software and services we provide include: P&C (commercial & residential) audits, WEMTM (Water Event Manager), PrimeTM mitigation estimating software, NFIP 3rd party reviews, and On-site monitoring of mitigation projects. In our 10 years in the industry, we have provided thousands of reviews for carriers and third-party administrators across the United States with our staff of customer-focused adjusters, water mitigation technicians and flood experts.

Our products and services are aimed at arming the adjuster with data and expertise to confidently adjust the water mitigation portion of any claim. If this is the first you have heard of us, it will not be the last…look for more to come!
nationalwater.com

Next Gear Solutions

DASH, created by Next Gear Solutions, is the ultimate management software solution for the restoration contractor. Managing both jobs and potential clients, DASH takes job management and merges it with a powerful CRM for a simple, effective way to run your company. DASH eliminates the dreaded process of "double-entry" across a wide variety of platforms by connecting with the most popular accounting programs and other applications. Next Gear Solutions has been the leader in providing restoration contractors simple, mobile, and powerful solutions that transform the way they operate. More that just a software provider, Next Gear Solutions is a partner to the restoration contractor, with continued support and services that make the success of their clients the highest priority. Their mission is to help contractors find and build better ways to increase their bottom-line, lower employee stres, and increase capacity. DASH simply gives a way for contractors to do more with less while providing unique offerings to their clients that attract additional business and revenue. Their belief is that software should be simple to learn while being robust at the same time. They also believe that they have an obligation to continually educate their clients' staff on the best practices of the software and the industry as a whole. They have invested to create one of the industry's most advanced training and continuing education programs, which is included with every license. Never again bring paper or memory cards back to the office to update your job files as the mobility of DASH can transform your operations form beginning to end.
nextgearsolutions.net

Paul Davis

Paul Davis is a franchise organization with more than 300 independently owned and operated franchises across the US. Since 1966, Paul Davis has been an innovative leader in the areas of property damage clean up, restoration, and reconstruction for damage due to water, fire, mold, storms, or other disasters. We work across the U.S. serving our residential, institutional, and commercial customers 24/7. We are also experienced in cleaning and restoring contents, including clothing, furnishings, and electronics, to their pre-loss condition. We have built our heritage one project at a time, establishing a reputation of performance, integrity, and responsibility. We bring a full range of expertise with just one phone call. Our goal is to bring your property back to its pre-loss condition with minimized business loss interruption. For all your property damage restoration needs, Call Paul!
pauldavis.com

Pella Pilot Catastrophe Services, Inc. PSA Luxor CRM
Pella

Pella is known for its 90-year history of making innovative windows and doors, providing quality service and delivering on customer satisfaction. Headquartered in Pella, Iowa, the company is committed to incorporating new technologies, increasing productivity and practicing environmental stewardship to create satisfied customers.
pella.com

Pilot Catastrophe Services, Inc.

Pilot was founded in 1983 by the late Walter D. Pilot Sr. on the notion that there was a better way to handle catastrophe claims — better for the carriers, better for the adjusters and better for the policyholders. He and his wife Grace created Pilot Catastrophe Services Inc. in their kitchen, using their home as the first corporate office. Mr. Pilot upheld his most basic principles and they became the backbone of the company:

  • Serve the client with professional zeal
  • Support your people and help them develop
  • Continually evolve and improve
  • Maintain the highest standards of honesty, integrity and quality control
  • Maintain financial stability

Thirty-two years later, Pilot is the largest company of its kind, headquartered in Mobile, Alabama, with additional offices in Dallas, Texas, and Hudson, Ohio.

The main key to success is the Pilots themselves. Each client is the responsibility of one of the Pilots. They are devoted to ensuring that the needs of the clients in their care are met and that Walter D. Pilot’s founding principles are nourished and maintained. It is that individual touch and personal responsibility that is the basis for Pilot’s success.
pilotcat.com

PSA Luxor CRM

Eliminate duplication within your business
PSA Restoration Contractor is the only integrated accounting and job management solution specifically designed for the cleaning and restoration industries. Why struggle with multiple software products that only provide delayed information? PSA provides a single solution that includes equipment and inventory tracking, remote time card entry, powerful reporting, and dashboards, as well as direct integration into Xactimate and XactAnalysis. This seamless solution creates a workflow process from start to finish, with no double entry required.

Live Job Costing
Unlike other standalone job management systems PSA offers an integrated accounting package that is embedded into the job management system. Give your business complete job transparency with live job costing on demand. PSA captures accurate and up to date labor, materials, equipment rentals and sub trade costs in real time. Compare actuals to budgeted amounts to monitor and review gross profits based on individual job types.

Stay Connected from anywhere
PSA offers web-based, mobile and desktop applications to keep your staff connected whether they are in the office or at the job site. Field Tech Manager allows your staff to remotely collect their time, materials, log notes, digital signatures, documents, picture, credit card payments and so much more from any wireless or cellular device.

For more information on PSA Restoration Contractor or to arrange an online demo please feel free to contact our sales team via email sales@canamsys.com or by phone 877-712-2626 X2 and let us showcase the true power of PSA.
canamsys.com

Rainbow International Restoration Manager RJMW
Rainbow International

Established in 1981, Rainbow International offers restoration and carpet care services through more than 300 locations. Our businesses provide restoration services for fire damage, water damage, smoke damage, mold damage, and more. When disaster strikes, you can rely on rapid and professional service from Rainbow International. Our service locations are on call 24 hours a day, seven days a week. Rainbow International is fully certified by the Institute of Inspection, Cleaning and Restoration Certification. The IICRC has served as the industry guardian for inspection, restoration and cleaning services for more than 30 years. Rainbow International is a subsidiary of The Dwyer Group, Inc., a worldwide franchise holding corporation supporting more than 1,100 franchisees in the United States and 24 foreign countries.
rainbowintl.com

Restoration Manager

Restoration Manager.NET is a comprehensive set of cloud-based software tools for the restoration industry. From your desktop or mobile device you can manage your jobs real-time, control schedules, monitor costs, and communicate with your technicians and trade partners. Restoration Manager is rich with features including custom system settings, a control dashboard, task management, and document and signature capture. A vast array of reports with multiple search and run options give you and your team the data you need to effectively manage your business. That’s peace of mind.
restorationmanager.net

RJMW

RJMW is an independent multi-line adjusting firm servicing the industry since 1982. We specialize in daily claims serving 29 states from Texas to Pennsylvania and all areas between. We handle catastrophe claims nationwide. Our adjusters are experienced and, when required, certified to work hail claims, earthquakes, tornadoes, ice storms, floods, hurricanes, and numerous other catastrophe events. Our service offerings include a Branch Assist Unit providing inside claims handling during peak periods as well as our TPA and flood divisions. We stand ready to assist our clients in any capacity and have grown prudently by always putting quality, performance, and customer service first.
rjmw.com

Roto Rooter Water Restoration Rytech Wardlaw Claims Service
Roto Rooter Water Restoration

Founded in 1935, Roto-Rooter Services Company is the world’s largest provider of plumbing repair and sewer & drain cleaning services. Roto-Rooter culture is based on providing an immediate response to emergency situations for both residential and commercial customers. Now Roto-Rooter provides water damage mitigation services too. Our expertise in delivering fast, reliable and high quality service will help you keep your water mitigation costs to a minimum. Company owned Roto-Rooter business centers cover over 50% of the U.S. population. Our call centers operate 24 hours a day, 7 days a week, 365 days a year. Additionally, we are able to receive work requests through electronic work orders. Roto-Rooter has enjoyed very long partnerships with some of the largest businesses and brands in the property management, restaurant and retail sectors because we provide a superior level of service they can rely upon. Roto-Rooter and its water mitigation employees are IICRC certified, exceptionally trained and dependable.
rotorooter.com

Rytech

Rytech Inc. was founded by William D. “Bubba” Ryan in Atlanta in 1995 with a very simple notion – always do what’s best for the homeowner, and always treat your customer the way you would want to be treated. While seemingly very fundamental, these principles have led to the implementation of industry-leading technologies, a uniquely streamlined centralized operation center, and best in the industry customer satisfaction levels. Rytech has built a proven industry-leading water and mold mitigation network, employing only industry certified professionals, cutting-edge technology, and state-of-the-art equipment to provide the best customer service possible. Rytech is a company whose principles are based on integrity and accountability. Rytech is an industry accredited IICRC S500 based company offering drying services while limiting the amount of demolition that is needed as a result of a water-related loss. We are available 24 hours a day, 7 days a week, and stand ready to respond to your emergency needs at a moment’s notice. Call us today, and one of our customer service representatives will have a certified technician at your door within hours ready to assist you. To learn more about Rytech, or to place a service request please visit us at
rytechinc.com

Wardlaw Claims Service

For nearly 50 years, Wardlaw Claims Service has provided insurance carriers with first-class adjusting services while maintaining the highest technical standards in the industry. Wardlaw has stayed ahead of the curve by introducing some of the most innovative technology in the industry, including on-site mobile claims handling. Whether it's property, auto, commercial, arbitration, or training, our continual commitment to the needs of our clients and the success of our adjusters has led to our continued growth.

Our dedication to excellence can also be seen in our corporate headquarters in Waco, Texas, where we have a state-of-the-art, accredited technical training facility, dedicated to providing continuous classroom training, including Texas adjuster licensing, comprehensive property claims evaluation classes, sketch classes, and customized client-specific training courses.

Our goal is to provide the highest level of customer satisfaction on every level. We listen to the industry, to clients, and to policyholders. As technology arrived on the scene, we incorporated it quickly by providing one of the first paperless catastrophe claims-handling platforms. Recently we invested millions into our technological capacity, including our proprietary claims-handling system, Catapult. This system allows our adjusters to stream photos and loss information live on site, leading to faster turn-times and greater accuracy.

Wardlaw remains a family-owned company that is proactive, not reactive. We are ready to serve our clients wherever and whenever they need us. Our commitment is as deep as our history, reaches nationwide, and has policyholder satisfaction at its core.
wardlawclaims.com

Worley    
Worley

With more than 35 years’ experience, Worley provides superior customer service through quality, innovation and personal commitment; servicing our customers with well-trained specialty staffing, damage appraisers and loss adjustment specialists dedicated to maintaining our commitment to honesty and integrity; and approaching each customer interaction by first understanding their needs and then providing expediency in claim and recovery services.
worleyco.com

Gold Sponsors

Assured Software
CMS Catastrophe
First Choice
Assured Software

Assured Software means fast, secure, reliable, affordable solutions that fit the business of restoration. To deliver speed, security, and reliability, we built Assured JobCheck on the Salesforce Platform. Salesforce is Forbe’s Most Innovative Company for 2014. Assured JobCheck data is on the platform trusted by companies around the world.

We listen to our customers so Assured JobCheck fits restoration professionals’ needs. Access job files with your phone. Work fast with task templates, and imports from Xactimate and QuickBooks. Follow job progress with automated updates from team members. Meet KPI deadlines. Starting at $100 per month for 5 users.

Call us! 1-877-277-9933.
assuredconnect.com

CMS Catastrophe

Catastrophe Management Solutions, Inc. (CMS) was founded in 2007 to provide non-adjusting, claims processing support services. CMS offers the entire spectrum of claims processing and adjusting services from the first notice of loss to final settlement of claim. CMS’ scope of operation is defined by the magnitude of claims with up to 24-hour access to claims processors and support personnel. Team members can provide a multitude of tasks including:

  • First Notice of Loss
  • Initial contact and follow-up calls to insureds
  • Claims process tracking and compliance
  • Prior loss research
  • Notification and update of agents
  • System and software training
  • Clerical support

Trained CMS staff employees are available to conduct both in-bound and out-bound call services.
catastrophemanagementsolutions.com

First Choice Repair

First Choice Repair is a third-party administrator based in Jacksonville, Florida, that offers a unique property managed repair program for insurance carriers. First Choice Repair’s Managed Repair in Overdrive program is an intense, highly customer care oriented solution for restoration services such as reconstruction, mitigation, roofing, flooring, furniture/cabinets, textiles, tarping, board-up, and debris removal. This single source solution means First Choice Repair is a one-stop program for their valued insurance partner clients. Their network of national, regional, and local certified service providers offers quality restoration services that include First Choice Repair’s Iron Clad Warranty and their proprietary personal Concierge Program to guide the customer through the repair process, ensuring the highest customer satisfaction and service in the industry.

After years of optimized growth, First Choice Repair has positioned itself as a key leader in the managed repair industry, and its longstanding relationship with Xactware has been a major contributor to that success. Having a network of service providers using Xactware’s suite of products allows First Choice Repair to offer a comprehensive managed repair solution to the nation’s top insurance carriers.

For additional information about First Choice Repair, feel free to contact us at 800-587-4243 to speak with a customer service representative.
firstchoicerepair.com

FRSTeam
LKQ Technologies
Mica
FRSTeam

FRSTeam specializes in garment and textile restoration for the insurance industry. FRSTeam provides national coverage with family values, delivers fair and honest pricing, and consistently exceeds expectations. 866-374-3778
frsteam.com

LKQ Technologies

LKQ Technologies is the company behind the OnSightLKQ™ floor covering replacement cost valuation system. The system enables adjusters and/or restoration vendors to produce a flooring identification and RCV report in about 10 minutes while at the loss site. The primary objective of the system is to help close claim files faster with appropriate local market pricing accuracy, as well as improve overall customer satisfaction through the claim experience. OnSightLKQ™ can identify and price up to 90 percent of residential carpet through web-based mobile technology and a field reference guide for proper categorical identification at half the cost.
lkqtechnologies.com

Mica

MICA Mitigation Suite is the leading water restoration software solution which guides water technicians through the industry-accepted standard drying process, manages service-level agreements, creates and tracks rule-based tasks, and provides sophisticated analytical tools in the cloud to auto-review estimates. MICA is powered by an intelligent rules engine in the cloud to standardize and enforce guidelines and policies. The suite features bi-directional integration with Xactware, and can help you convert your process to a digital format, manage programs, comply with industry standards, automate task management, create accountability with MICA Scorecard and Dashboard, and streamline your estimate reviews.
micaexchange.com

Moisture Mapper Nexxus Solutions Group Restoration Personnel Source
Moisture Mapper

Moisture Mapper, integrated with XactAnalysis, is the leading provider of water damage “process” management and analysis software for P & C insurers, network managers, and mitigation contractors. Our software guides the water-damage professional step-by-step through industry accepted standard procedures on residential or commercial claims; then provides the ability to quickly customize reports.

The resulting data, available within XactAnalysis, produces graphs, charts and comparisons via our analytics for insurers and network managers who require precise information to settle and pay the claim.

Ask us about some of our offerings within XactAnalysis:

  • MoistureNetwork™ -- real time view of job documentation
  • MoistureScore™ -- scoring quality of job documentation
  • MoistureAnalytics™ -- rapid analysis of non-program estimates

moisturemapper.com

Nexxus Solutions Group

Nexxus Solutions Group is a managed contractor repair network working directly with the insurance industry and its customers. Our network encompasses mitigation companies, contractors, and service providers who mitigate, repair, or restore the damage caused by a loss, and all backed by a three-year workmanship warranty. Our network members go through an in-depth credentialing process ensuring they are licensed, carry the appropriate insurance, and pass criminal background checks. Nexxus Solutions Group manages the claim from start to finish, providing reduced loss costs and cycle times to the insurer and peace of mind to the insured, resulting in improved customer satisfaction.
nexxussg.com

Restoration Personnel Source

Restoration Personnel Source is the largest recruiting firm in the U.S and Canada specializing in finding experienced insurance restoration estimators; project managers; general, operations, and production managers; and salespersons/marketers. Backgrounds of applicants encompass emergency and mitigation, and reconstruction, or both, involving fire, smoke, flood, wind, mold, or any other catastrophe project resulting in an insurance claim. Restoration Personnel Source has a proven track record of providing a pipeline of top talent. By letting RPS take on candidate sourcing, screening, and selecting, our clients are able to focus on interviewing and hiring the right person for the job.
restorationpersonnelsource.org

Media Sponsors

Cleaning and Restoration Claims
Claims Management
Cleaning and Restoration

C&R magazine has been published by the Restoration Industry Association for more than 40 years and is the industry’s leading source of technical and general information for the cleaning/restoration arts and sciences. The multi-award-winning publication targets business owners, project managers, technicians, property managers, and insurers. RIA member firms specialize in the restoration of fire, smoke, water, odor, and vandalism damage of structures and their contents. They also maintain the air quality of indoor environments and provide specialized cleaning following contamination events in government buildings, hospitals, schools, nursing homes, and other multi-tenant settings. C&R covers safety and training, marketing, business management, industry technology and trends, restoration projects, insurance and risk management, customer service, mold remediation, crime scene cleanup, environmental issues and trends, fire and water damage restoration, and legal issues impacting the industry.
restorationindustry.org

Claims

Claims is the No. 1 print and online resource for claims professionals and the only independent voice within the claims industry. Claims reports on disasters, insurance crime, emerging trends in insurance claims, regulatory, judicial and legislative changes, and it provides expert advice and educational articles covering techniques for handling insured losses. Claims is part of PropertyCasualty360.com, an award-winning website covering the P&C industry from every angle. Included are eNewsletters, such as Claims Connection, and featured channels on the claims market.
propertycasualty360.com

Claims Management

Claims Management Magazine published by the Claims & Litigation Management (CLM) Alliance and covers the trends and topics of interest to professionals responsible for the cost- effective resolution of property and casualty claims — risk and litigation managers, insurance and claims professionals, corporate counsel, outside counsel and claims services providers.

Drawing upon the CLM’s vast network of member firms and fellows as contributors provides Claims Management with unparalleled access to expert commentary and analysis. This means the editorial team can offer readers information directly from their peers about the issues that affect them most, and provide them with strategies and information to achieve better results. In other words: For us, by us.

The Claims & Litigation Management Alliance is an inclusive, collaborative organization that promotes and furthers the highest standards of claims and litigation management and brings together thought leaders in the industry. CLM sponsors educational programs, provides resources, and fosters communication among all in the industry.

Claims Management provides information and strategies impacting all aspects of the claims process — from liability issues to complex, litigious claims. It provides a forum of discussion on claims issues and updates into CLM activities, while reporting on timely legal judgments and claims-related issues on a monthly basis.

CLM also publishes two other quarterly publications, Litigation Management and the Journal of American Law.
claims-management.theclm.org

ICS Cleaning Specialist
R&R Magazine
ICS Cleaning Specialist

ICS Cleaning Specialist is the leading monthly magazine dedicated to providing cleaning and restoration/remediation professionals with the most current and relevant information available to the industry. Our main focus is carpet cleaning, floor care, and smoke- and water-damage restoration; we also delve into other topics affecting the industry pro, from mold remediation and chemical issues to "green" cleaning, marketing, and business practices.
icsmag.com

R&R Magazine

Now in its eighth year, Restoration & Remediation magazine has become the recognized leader in disaster restoration and remediation industry information, reaching professionals engaged in water damage and structural drying; fire and smoke damage; contaminant and pollutant abatement, mitigation and remediation; reconstruction; disaster response, and more.

R&R is the only magazine that brings the disaster restoration and mold remediation service industries together with the insurance claims and property-loss management field.

R&R has by far the largest circulation to this market, reaching 20,000 restoration and remediation professionals and others involved in large property management companies and insurance claims management, including distributors of restoration equipment and supplies, and those involved with education and certification.

Our editorial lineup includes well-known industry experts from a cross section of these disciplines to provide insightful editorial that appeals to our entire audience. Restoration & Remediation magazine is the source of information for restoration and remediation professionals.
randrmagonline.com

Past Conferences

Conference attendees get access to video recordings of selected sessions throughout the year. You can revisit your favorite sessions or check out ones you missed by logging in with the Xactware ID you used to register for the conference.

Xactware User Conference 2014

Xactware User Conference 2013 (no login required)