Xactware.com

Xactware User Conference 2015 is
February 10-11 in downtown Salt Lake City

Stay February 12 for an extra day of free training.

Register today and save $100!

Scheduled Speakers

Jim Loveland

Jim Loveland

Xactware

Aaron Brunko

Aaron Brunko

XactCredentials

Joel Dagenais

Joel Dagenais

AXP Software

Jim Loveland

Jim Loveland


Xactware & Verisk Analytics

Jim Loveland is president and CEO of Xactware Solutions as well as senior vice president of Verisk Analytics. Mr. Loveland is a group executive responsible for Verisk Underwriting Solutions and Xactware. Verisk Underwriting Solutions, a division of Verisk Analytics, develops and delivers underwriting information and services for the property/casualty insurance industry.

During Mr. Loveland’s tenure as Xactware's president and CEO, the company has expanded business operations into several international markets, broadened its customer base into new vertical markets, joined the Verisk Analytics Family of Companies, and overseen the release of many new products and services. Today, Mr. Loveland leads a company with more than 500 employees.

Mr. Loveland holds a bachelor of science degree in computer science from Brigham Young University and a master of business administration degree from the University of Utah. He serves on the boards of a number of charitable organizations. In 2011, Utah Business magazine named Mr. Loveland CEO of the Year.

Aaron Brunko

Aaron Brunkco


XactCredentials

Aaron Brunko is assistant vice president over XactCredentials, an online service that helps service professionals market and showcase their credentials to insurers and their policyholders. In this capacity, Aaron works closely with customers to determine product needs and then works with his team to develop and implement new features. Aaron joined Xactware in 2001 and has worked in technical support, quality assurance, Xactimate testing, national account sales, training, implementation (as project manager), as a technical account manager, and as a project manager for XactContents. Aaron received a bachelor's degree in business management from Western Governors University. His history with Xactware, industry experience, and extensive product knowledge make him a valuable asset to Xactware.

Joel Dagenais

Joel Dagenais


AXP Software

Joel Dagenais is president of AXP Software and is Xactware’s Canadian and international consultant. Joel oversees Canadian operations and works closely with insurance companies in Canada to provide up-to-date information and support for personalized projects.

Prior to Xactware, Joel owned and operated a full-service restoration company in Hull, Québec, for nearly 16 years. Joel was also president and CEO of a full-service master franchise restoration company with 16 offices in Québec for 12 years.

Ted Foster

Ted Foster

BELFOR Property Restoration

Paul Gardner

Paul Gardner

BELFOR Property Restoration

Ryan Johnson

Ryan Johnson

Xactimate

Ted Foster

Ted Foster


BELFOR Property Restoration

Ted Foster is BELFOR Property Restoration’s national pricing specialist and a trainer. Ted’s duties include monitoring and reporting price fluctuations throughout North America and working with insurance software platforms as well as BELFOR’s 120-plus locations throughout the USA and Canada to assist and address pricing matters. Ted also assists BELFOR’s Program Department to handle estimating processes consistently from office to office. He does consulting work for various insurance carriers and legal firms related to the complex issues within the property loss and repair industries. Ted has been in the insurance restoration industry for more than 38 years, working as a carpenter, project manager, and estimator.

Paul Gardner

Paul Gardner


BELFOR Property Restoration

Paul Gardner works for BELFOR Property Restoration, the world’s largest disaster recovery company, where he manages both the Reno and Lake Tahoe offices. Paul has more than 20 years of experience in all phases of construction and insurance restoration. He is an executive general estimator and is certified to teach Xactimate 25 and 27. Paul has taught Xactimate courses to hundreds of insurance and restoration industry professionals across the country.

Ryan Johnson

Ryan Johnson


Xactimate

Ryan Johnson is the assistant vice president of Xactimate. He oversees all Xactimate product direction and development. Ryan joined Xactware in 1998 and has been influencing the design and functionality offered in Xactimate through the years. Most recently his focus was in international markets before assuming his current role leading Xactimate. Ryan has a bachelor's degree in business management from Utah Valley University, focusing on international business, and an international MBA from IE Business School in Madrid, Spain.

Greg Pyne

Greg Pyne

Structural Data Services

Ryan Smith

Ryan Smith

XactContents

Jason Taylor

Jason Taylor

Xactware

Greg Pyne

Greg Pyne


Structural Data Services

Greg Pyne is Xactware’s assistant vice president over Structural Data Services. Greg oversees the departments responsible for the maintenance and publication of pricing information for more than 460 markets across North America for structural repair, structural cleaning, mitigation, contents cleaning, and preservation and maintenance. Greg has worked with Xactware’s price list research and publication division since 1995, rising from pricing research specialist to team leader of the Pricing Research Department to his current managerial role. Greg has completed over ten industry certifications from OSHA, RIA and the IICRC including the IICRC Master Fire and Smoke Restorer and IICRC Journeyman Textile Cleaner certifications.

Ryan Smith

Ryan Smith


XactContents

Ryan Smith is the assistant vice president of XactContents, Xactware's leading personal property estimation platform. In this role, Ryan manages the XactContents group in creating world-class solutions for the estimation of personal property items. Ryan has been with Xactware since 2003 and has worked as a developer with Sketch and a project manager for Xactimate. He received a bachelor's degree in computer science from Utah State University and an MBA from the University of Utah.

Jason Taylor

Jason Taylor


Xactware

Jason Taylor is vice president of business development at Xactware. Prior to his current role, Jason has served in sales, support, and marketing positions throughout his career at Xactware, which started in 1997. Jason’s business development responsibilities include managing relationships with third-party companies for workflow and data integrations, exploring new markets, and analyzing the need for new products in existing markets. He has also represented Xactware at many industry conferences and events and enjoys working directly with Xactware customers and partners. Jason received a bachelor's degree from Brigham Young University and an MBA from Purdue University.

Jeff Taylor

Jeff Taylor

Property InSight

Jen Hevelone

Jennifer Whiteaker-Hevelone

Eberl Claims Service

Jeff Taylor

Jeff Taylor


Property InSight

Jeffrey C. Taylor is vice president of Xactware's Property InSight division. Jeff has been with Xactware since 1992 and led the Xactimate group for the majority of that time. He and his team have produced key innovations for Xactware such as Property InSight, Roof InSight, Aerial Sketch, Xactimate mobile, Xactimate Online and XactScope, Many of Xactware’s current division leaders have come from areas Jeff has managed directly. Jeff takes great pride in both technology innovation and investment in great people. His team is always focused on future technology and making the lives of Xactware customers easier.

Mr. Taylor holds a bachelor of science degree in eBusiness from Utah Valley University and a master of business administration degree from the University of Utah. Jeff is active working with several charitable organizations and actively serves with his wife Kay supporting families facing significant challenges at Primary Children’s Medical Center.

Jen Hevelone

Jennifer Whiteaker-Hevelone


Eberl Claims Service

Jennifer Whiteaker-Hevelone is the director of workforce development at Eberl Claims Service, where she is responsible for creating, scheduling, and instructing classroom training, developing online training, and coordinating field training for independent adjusters. She is also responsible for the management and oversight of adjuster developmental programs within Eberl. She has been in insurance since 1991 and specifically in claims since 1996. She started with Eberl Claims Service in 1998 and has worked as a field claims adjuster, field claims trainer, and field claims manager prior to accepting her current position. Jennifer is an Xactimate Affiliate Certified trainer and a certified Diversity and Cultural Competency trainer. She holds adjuster’s licenses in multiple states and speaks nationwide to audiences ranging in size from 15 to 400 regarding property insurance claims.

Platinum Sponsors

Accurence Blackmon Mooring BSA Claims Service
Accurence

SettleAssist™ by Accurence is a software solution that standardizes scope automation for the onsite inspection process, so adjusters can focus on damages and on the customer while driving unprecedented accuracy, consistency, and efficiency in wind and hail claim settlement.

SettleAssist benefits include:

  • Simplicity—integrated with Xactware™ and aerial CAD
  • Automated carrier guideline compliance
  • Increased estimate accuracy
  • Improved field operation standards
  • Rapid guideline change manage
  • Easier supplement process
  • Improved file quality and Cycle Time
  • Happier adjusters, vendors and homeowners
  • Access to valuable analytics and training for best practices

How does SettleAssist work? Take the quick three-minute product tour.
accurence.com

Blackmon Mooring

Blackmon Mooring & BMS CAT specialize in the restoration and reconstruction of residential and commercial properties on a global basis. From hurricanes, fires and earthquakes to floods and mechanical breakdowns, we stabilize the loss site, determine the scope of damage, and restore the property to pre-loss condition. Our focus on service, flexibility, urgency, experience, training, and staffing make Blackmon Mooring & BMS CAT prime partners to meet your disaster recovery and property restoration needs.

Our superior operational expertise in disaster recovery and property restoration enables customers to return to their homes or daily operations quickly, reducing the amount of interruption they experience as a result of their loss. Our goal in every loss situation is to provide efficient, cost-effective restoration services tailored to the property owner’s needs. Blackmon Mooring & BMS CAT provide customers with a complete restoration, mitigation, and emergency response program in just one phone call. We have the resources and skills necessary to handle multiple projects simultaneously, area-wide and throughout the world.

For more than 60 years, our companies have provided a full line of restoration and construction services to residential and commercial customers around the globe.
bmscat.com.

BSA Claims Service

We are a premier full service Claims Administration & Adjusting Service Corporation providing superior claims service and experienced licensed adjusters to preferred Property and Casualty Carriers. We believe that Insurance carriers should expect more from their strategic partners and BSA Claims is making an impact by exceeding commitments and putting our clients’ interests ahead of our own. Our company was built by delivering exceptional customer service which starts and ends with our employees.

In addition to daily field adjusting and nationwide catastrophe response, BSA implements customized programs such as fast track solutions, specialty units, appraisal and disputed claims services, quality assurance programs and a variety of investigative and inspection services.

BSA Claims has quietly developed a reputation for being flexible, transparent and technologically advanced while delivering an unsurpassed level of performance. We invest in our clients and have completed the SSAE 16 audit to insure our clients are protected and their data is secure.
bsaclaims.com.

Business Networks Paul Davis Pilot Catastrophe Services, Inc.
Business Networks

Business Networks comprises geographically non-competing remodelers or insurance restoration professionals at similar revenue figures and stages of growth. Group members meet face to face twice a year for three days, sharing financials, forms, and ideas for growth. They offer one another support for everything from firing an employee to opening a new office to personal issues. Most importantly, they challenge each other to meet goals or face consequences. Business Networks helps you survive in this time of economic change.
businessnetworks.com.

Paul Davis

Paul Davis is a franchise organization with more than 300 independently owned and operated franchises across the US. Since 1966, Paul Davis has been an innovative leader in the areas of property damage clean up, restoration, and reconstruction for damage due to water, fire, mold, storms, or other disasters. We work across the U.S. serving our residential, institutional, and commercial customers 24/7. We are also experienced in cleaning and restoring contents, including clothing, furnishings, and electronics, to their pre-loss condition. We have built our heritage one project at a time, establishing a reputation of performance, integrity, and responsibility. We bring a full range of expertise with just one phone call. Our goal is to bring your property back to its pre-loss condition with minimized business loss interruption. For all your property damage restoration needs, Call Paul!
pauldavis.com

Pilot Catastrophe Services, Inc.

Pilot’s origin was in a simple idea: a better way to handle catastrophe claims—better for the carriers, better for the adjusters, and better for the policyholders. Since its inception in 1983, that has been Pilot’s focus and the guiding principle behind our growth. We are the leading catastrophe adjusting company for an equally simple reason: we develop and implement the best way to provide the highest level of service to our clients and their customers.

In our 30 years in the industry, we’ve worked every major catastrophe event. Our customer-focused and highly trained adjusters are on site in 24 hours with our field operations up and running and working claims for every type of loss—hurricanes, floods, earthquakes, wind and hail storms, ice storms, fires, environmental events, commercial, and liability.

Our financial stability allows us to deploy incomparable resources in support of our clients to ensure that the claims process is flowing smoothly and accurately, and meeting specified standards. Our investment in the latest technology pays off in the reliability of uninterrupted communications, claims and reporting transmissions, access to needed information, and client-specific training.

We perform a variety of affordable services for our clients beyond adjusters in the field—administrative claims support, customer call centers, mobile response units, agent assistance, environmental cleanup supervision, technology assistance, Public Assistance Coordination for FEMA events and risk inspections, to name but a few. This commitment to service has earned us a reputation of “delivering the right people at the right time.”
pilotcat.com

Rainbow International Rytech Roto Rooter Water Restoration
Roto Rooter Water Restoration

Founded in 1935, Roto-Rooter Services Company is the world’s largest provider of plumbing repair and sewer & drain cleaning services. Roto-Rooter culture is based on providing an immediate response to emergency situations for both residential and commercial customers. Now Roto-Rooter provides water damage mitigation services too. Our expertise in delivering fast, reliable and high quality service will help you keep your water mitigation costs to a minimum. Company owned Roto-Rooter business centers cover over 50% of the U.S. population. Our call centers operate 24 hours a day, 7 days a week, 365 days a year. Additionally, we are able to receive work requests through electronic work orders. Roto-Rooter has enjoyed very long partnerships with some of the largest businesses and brands in the property management, restaurant and retail sectors because we provide a superior level of service they can rely upon. Roto-Rooter and its water mitigation employees are IICRC certified, exceptionally trained and dependable.
rotorooter.com

Rytech

Rytech Inc. was founded by William D. “Bubba” Ryan in Atlanta in 1995 with a very simple notion – always do what’s best for the homeowner, and always treat your customer the way you would want to be treated. While seemingly very fundamental, these principles have led to the implementation of industry-leading technologies, a uniquely streamlined centralized operation center, and best in the industry customer satisfaction levels. Rytech has built a proven industry-leading water and mold mitigation network, employing only industry certified professionals, cutting-edge technology, and state-of-the-art equipment to provide the best customer service possible. Rytech is a company whose principles are based on integrity and accountability. Rytech is an industry accredited IICRC S500 based company offering drying services while limiting the amount of demolition that is needed as a result of a water-related loss. We are available 24 hours a day, 7 days a week, and stand ready to respond to your emergency needs at a moment’s notice. Call us today, and one of our customer service representatives will have a certified technician at your door within hours ready to assist you. To learn more about Rytech, or to place a service request please visit us at
rytechinc.com

Wardlaw Claims Service    
Rainbow International

Established in 1981, Rainbow International offers restoration and carpet care services through more than 300 locations. Our businesses provide restoration services for fire damage, water damage, smoke damage, mold damage, and more. When disaster strikes, you can rely on rapid and professional service from Rainbow International. Our service locations are on call 24 hours a day, seven days a week. Rainbow International is fully certified by the Institute of Inspection, Cleaning and Restoration Certification. The IICRC has served as the industry guardian for inspection, restoration and cleaning services for more than 30 years. Rainbow International is a subsidiary of The Dwyer Group, Inc., a worldwide franchise holding corporation supporting more than 1,100 franchisees in the United States and 24 foreign countries.
rainbowintl.com

Wardlaw Claims Service

For nearly 50 years, Wardlaw Claims Service has provided insurance carriers with first-class adjusting services while maintaining the highest technical standards in the industry. Wardlaw has stayed ahead of the curve by introducing some of the most innovative technology in the industry, including on-site mobile claims handling. Whether it's property, auto, commercial, arbitration, or training, our continual commitment to the needs of our clients and the success of our adjusters has led to our continued growth.

Our dedication to excellence can also be seen in our corporate headquarters in Waco, Texas, where we have a state-of-the-art, accredited technical training facility, dedicated to providing continuous classroom training, including Texas adjuster licensing, comprehensive property claims evaluation classes, sketch classes, and customized client-specific training courses.

Our goal is to provide the highest level of customer satisfaction on every level. We listen to the industry, to clients, and to policyholders. As technology arrived on the scene, we incorporated it quickly by providing one of the first paperless catastrophe claims-handling platforms. Recently we invested millions into our technological capacity, including our proprietary claims-handling system, Catapult. This system allows our adjusters to stream photos and loss information live on site, leading to faster turn-times and greater accuracy.

Wardlaw remains a family-owned company that is proactive, not reactive. We are ready to serve our clients wherever and whenever they need us. Our commitment is as deep as our history, reaches nationwide, and has policyholder satisfaction at its core.
wardlawclaims.com

Gold Sponsors

CMS Catastrophe
Moisture Mapper  
CMS Catastrophe

Catastrophe Management Solutions, Inc. (CMS) was founded in 2007 to provide non-adjusting, claims processing support services. CMS offers the entire spectrum of claims processing and adjusting services from the first notice of loss to final settlement of claim. CMS’ scope of operation is defined by the magnitude of claims with up to 24-hour access to claims processors and support personnel. Team members can provide a multitude of tasks including:

  • First Notice of Loss
  • Initial contact and follow-up calls to insureds
  • Claims process tracking and compliance
  • Prior loss research
  • Notification and update of agents
  • System and software training
  • Clerical support

Trained CMS staff employees are available to conduct both in-bound and out-bound call services.
catastrophemanagementsolutions.com

Moisture Mapper

Moisture Mapper, integrated with XactAnalysis, is the leading provider of water damage “process” management and analysis software for P & C insurers, network managers, and mitigation contractors. Our software guides the water-damage professional step-by-step through industry accepted standard procedures on residential or commercial claims; then provides the ability to quickly customize reports.

The resulting data, available within XactAnalysis, produces graphs, charts and comparisons via our analytics for insurers and network managers who require precise information to settle and pay the claim.

Ask us about some of our offerings within XactAnalysis:

  • MoistureNetwork™ -- real time view of job documentation
  • MoistureScore™ -- scoring quality of job documentation
  • MoistureAnalytics™ -- rapid analysis of non-program estimates

moisturemapper.com

Media Sponsors

ICS Cleaning Specialist
R&R Magazine
 
ICS Cleaning Specialist

ICS Cleaning Specialist is the leading monthly magazine dedicated to providing cleaning and restoration/remediation professionals with the most current and relevant information available to the industry. Our main focus is carpet cleaning, floor care, and smoke- and water-damage restoration; we also delve into other topics affecting the industry pro, from mold remediation and chemical issues to "green" cleaning, marketing, and business practices.
icsmag.com

R&R Magazine

Now in its seventh year, Restoration & Remediation magazine has become the recognized leader in disaster restoration and remediation industry information, reaching professionals engaged in water damage and structural drying; fire and smoke damage; contaminant and pollutant abatement, mitigation and remediation; reconstruction; disaster response, and more.

R&R is the only magazine that brings the disaster restoration and mold remediation service industries together with the insurance claims and property-loss management field.

R&R has by far the largest circulation to this market, reaching 20,000 restoration and remediation professionals and others involved in large property management companies and insurance claims management, including distributors of restoration equipment and supplies, and those involved with education and certification.

Our editorial lineup includes well-known industry experts from a cross section of these disciplines to provide insightful editorial that appeals to our entire audience. Restoration & Remediation magazine is the source of information for restoration and remediation professionals.
randrmagonline.com

Past Conferences

Conference attendees get access to video recordings of selected sessions throughout the year. You can revisit your favorite sessions or check out ones you missed by logging in with the Xactware ID you used to register for the conference.

Xactware User Conference 2014

Xactware User Conference 2013 (no login required)