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ClaimXperience Involve the Policyholder Improve the Process

vai

ClaimXperience System Requirements

Policyholder Collaboration

Requires a current version of an Internet browser that has Active Scripting and cookies enabled.

View our release schedule for future release dates.

Adjuster Video Collaboration

For the best online experience, we recommend you use a computer with the following minimal requirements:

  • Google Chrome version 91 or newer
  • Firefox version 89 or newer
  • Microsoft Edge Chromium version 90 or newer

Video Collaboration for the Policyholder - App Download

Policyholders must use an iOS or Android device that meets the following requirements:

iOS

  • iOS 13 or newer
  • App is optimized for iPhone 6S and newer
  • Compatible with:
    • iPhone 6S and newer
    • Any iPad Pro
    • Any iPad 2017 and newer

Android

  • Android 10 or newer
  • Rear-facing camera

Video Collaboration for the Policyholder - Mobile Web Browser - BETA

Policyholders must use an iOS or Android device that meets the following requirements:

iOS

  • iOS 13 or newer
  • Safari version 13 or newer

Android

  • Android 10 or newer
  • Google Chrome for Android 91 or newer

We recommend a minimum dedicated 350kb/s down per downloaded stream, as well as 350kb/s up per uploaded stream to maintain a stable video connection.