Xactware Support Options

eService Center

Get the help you need from Xactware's eService Center. The eService Center is open 24 hours a day, 365 days a year.

Through the eService Center, customers can access a database with over 1,700 documents, videos, product tips, and more. Updated frequently, the eService Center provides content by product categories, helping users get the assistance they need in the most user-friendly manner possible.

Live Chat Support (via eService Center)

Need to speak with a customer support specialist? Our knowledgeable Xactware staffers are available to chat 24/7, 363 days a year (closed Christmas Day and New Year’s Day) to assist customers in real time.

The online support is free, part of a subscription to any Xactware product, and is available via the eService Center. Along with your desktop computer, online chat is supported on mobile devices that allow full browser functionality.

Phone Support

Xactware customer support specialists are available to take your phone calls to address any Xactware-related issues for an additional fee of $20 per case. Phone support is open from 6 a.m. to 6 p.m. Mountain Time Monday - Friday (closed Christmas Day and New Year’s Day) at 1-800-710-9228.

XactPRM Support

For issues related to XactPRM, please visit XactPRM Technical Support to explore your options.