ClaimXperience
An intuitive, cloud-based collaboration portal that empowers insurance companies and claims teams to elevate the policyholder experience, curb claims handling costs, and accelerate the claims cycle, from first notice of loss to resolution.
What the policyholder sees
Make the policyholder a participant, not a bystander
One portal keeps the policyholder informed and involved while your team gathers better documentation with fewer site visits.
Live video collaboration
Triage the loss remotely through the policyholder's phone, and verify contractor work without a second trip.
Self-service that actually serves
Guided photo and video upload, dynamic forms, document exchange, custom tasks, and a remote measure tool: policyholders contribute on their own schedule.
ALE without the shoebox
Additional living expenses captured from photographed receipts and calculated automatically. XactAI reads the receipts.
Fraud signals, early
Image analytics and metadata analysis flag suspect photos for review before they become settlements.
Satisfaction you can see moving
Real-time customer-satisfaction scoring from FNOL to claim resolution, so a souring claim surfaces in time to save it.
Your brand, your workflow
White-labeled and mobile-optimized, launched directly from Xactimate or XactAnalysis, with ContentsTrack inventory integration.
The claim is where your brand gets decided
Property claims are the moment policyholders decide what their insurer is really worth. Carriers like State Auto use ClaimXperience to make that moment a strength: a transparent, responsive claim handled through the policyholder's own phone.
- White-labeled to your brand, nothing for policyholders to install
- Launch sessions straight from Xactimate or XactAnalysis
- Inspection audio and video transcribed and summarized by XactAI
- Admin reports tie experience metrics to claim outcomes
ClaimXperience in the claims lifecycle
ClaimXperience opens the claim's first channel at FNOL and keeps carrier, contractor, and policyholder on the same page until the claim resolves, with every upload attached to the record the rest of the suite reads.
See the full life of a claimXactGen Capture lives here
A ClaimXperience add-on that turns policyholder-captured room photos into measurements, sketches, and a desk-ready Xactimate estimate, reviewed by an experienced estimator before it reaches the adjuster.
AI reads the receipts
Watch ClaimXperience process a policyholder's living-expense receipts automatically, no shoebox required.
Built around the policyholder.
Policyholders don't experience your underwriting - they experience your claim. Real-time satisfaction scoring means you manage that experience while it's happening, not in a post-mortem survey.
Do more across the claim
XactAnalysis
Launch collaboration sessions from the claim workflow, with every session tied to the assignment it belongs to.
Explore XactAnalysis EstimateXactimate
Estimates and site captures share one claim record: what the policyholder uploads, the estimator sees.
Explore Xactimate Pack out & trackContentsTrack
Policyholders see where their belongings are at every step of the pack out and pack back.
Explore ContentsTrackBring it to your policyholders
Licensed per organization and white-labeled to your brand. Policyholders never install anything. Talk to sales for a demo and a rollout plan for your claims team.
Elevate the policyholder experience
See how ClaimXperience shortens the claims cycle, curbs handling costs, and turns the claim into a reason to renew.